Flex

Question 1

what are traditional contact center competitors?

Answer 1

avia, cisco, genesis

*lacks support/maintenance, expensive, not flexible or scalable

Question 2

what is Flex?

Answer 2

a programmable contact center platform in a single user interface that can use omni channel communications

*every instance is unique, react framework

Question 3

What is Flex’s value prop?

Answer 3

increasing productivity using omni channel communications using one single platform.

Question 4

Flex + taskrouter

Answer 4

connects your customers with the best agents based on agent skills, attributes, or custom logic.

voice, chat, sms

Question 5

what is Studio?

Answer 5

part of Flex and a simpler way to simple way to create workflows.

*no coding required since its a visual editor

Question 6

Flex most common integrations?

Answer 6

zendesk, salesforce, and other crms

Question 7

what is taskrouter?

Answer 7

flexible routing logic typically used by call centers to create custom routing

Question 8

taskrouter format

Answer 8

JSON