chat

Question 1

what are 2 types of chat roles?

Answer 1

service (higher level access) or channels

Question 2

what are the 4 chat level permissions?

Answer 2

the types of access:

1) service admin
2) service user
3) channel admin
4) channel user

Question 3

what are service level roles?

Answer 3

admin vs user:

service admin = can do everything, create, edit, delete and invite

service user = cannot delete or edit instances, only interact in them

Question 4

what is a channel?

Answer 4

1) a channel is another word for a chat room
2) they can be private or public
3) there can be several channels within each service

Question 5

what is a member?

Answer 5

a user that can be associated with one or multiple channels (aka chat rooms)

Question 6

what is a Service?

Answer 6

different chat instances under one twilio account and the instances have no overlap

example: production vs staging

Question 7

what is a user?

Answer 7

Users are assigned a role at the Service level

Question 8

what is SDK?

Answer 8

Software Development Kit - a kit of instruction and tools for developers

example: sample code to speed up development process

Question 9

what is a consumed status?

Answer 9

allows others to know you have read the message

Question 10

what are 2 types of chatbots?

Answer 10

1) Transactional = a bot that doesn’t require history/info

2) Conversational = a bot that relies on history/info to complete tasks