First Impressions Flashcards
First impressions are made within the…
first TWO seconds of meeting someone
During a first impression we are trying to figure out…
1) friend or foe - safety 2) winner or loser/leader or follower - confidence 3) ally or enemy - can be on my team/back me up
The power of first impressions lies in…
not what we say, but HOW we say it.
What’s the triple threat of hacking first impressions?
Using hands, posture, and eye contract
Hands should be…
visible and using A LOT of gestures (but not doing or holding things)
Handshakes (and physical contact) release…
oxytocin, the “feel good” chemical in our brain
What is the most influential factor for professionals wanting to earn trust of potential clients?
Confidence! (not skill, expertise or reputation)
“Winners” use the Launch Stance
shoulders down and back, chin/chest straight and slightly up, space between arms and torso, hands are visible
Eye contact is how you communicate…
a desire for an alliance and makes people feel that you care for them and that they matter
To build good rapport, your gaze with someone should meet…
60-70% of the time
Someone who is memorable conveys…
you can trust me, I have a winning idea, I’m here to help you
