Fire Alarm Response Flashcards
What situations are considered non-billable?
dispatch does not assign a unit to a pending call before it cancels out.
if a unit is cancelled prior to changing status from Dispatched to Responding
If a unit arrives at the alarm and can substantiate the alarm
at the discretion of the officer on scene
What CAD dispositions will generate an invoice for billing?
Cancel Alarm Residential
Cancel Alarm Commercial
False Alarm Residential
False Alarm Commercial
What locations can receive an automated unpermitted fee?
Non-monitored alarm systems and out of date permitted locations
What disposition to use when Cancel en route
Cancel Alarm Commercial, Residential, or Gov’t
What disposition is not used when responding to a fire alarm?
Do not use Cancel by Dispatch
What disposition should be used after you have arrived on scene and cannot substantiate alarm?
False Alarm Commercial, Residential, or Gov’t
What is alarm billing based on?
Cad Disposition, Not NFIRS
What information is on the door hangers?
The fee schedule for false and cancelled alarms
When shall a door hanger be used?
When contact with the customer cannot be made.
Where to obtain more door hangers?
Through chain of command.
Where shall the door hangers be kept
An adequate supply shall be kept on the apparatus
Other than door hangers, where can the fees for false/cancelled alarms be found?
COSA Code of Ordinances, Chapter 25, Article IV, Sec. 25-26 Service Fee.
When does Fire Prevention need to be notified?
Frequent responses to commercial establishments for false alarms.
Finding the alarm panel with a red or yellow tag
Finding any life safety systems disables or non-functioning.
How do you notify Fire Prevention?
via email
Citizens should be encouraged of what in an attempt to help avoid some fees?
Up to date contact information
System tested and serviced by provider
Notify alarm company of construction or painting
Renew permit annually
If a citizen or company has questions, who should you forward them to?
SAPD Alarm Unit
210-207-8282
Multiple responses to false alarms?
Officer, via chain of command, can request the FSC defer calls to the address. FSC will contact Comms Executive Officer for request.
How long will responses be deferred to an address due to false alarms?
Until cleared by alarm company, the comms executive officer, or FSC
