(Finals) Therapeutic Communication Flashcards
Pharmacists can contribute to positive
outcomes by educating and counseling
patients to prepare and motivate them to
follow their pharmacotherapeutic regimens
and monitoring plans
Therapeutic Communication
To improve the health of the patient
Therapeutic Communication
Lack of sufficient knowledge about their
health problems and medications is one
cause of patients’ nonadherence to their
pharmacotherapeutic regimens and
monitoring plans
Therapeutic Communication
Factorsthat Affects the Communication
● Biological needs
● Dependency
● Affiliation
● Dominance
● Gender
● Aggression
● Self-esteem
Skills in Therapeutic Communication
● Listening
● Questioning
● Non-verbal communication
● Assertiveness
- To show empathy to the patient
- To give full attention
- Must have facial expression and
gestures
Listening
- Open / Close questions – get more
of the ideas of the patient - Funneling
Questioning
- 10% oral and 90% non-verbal
- 40% tone of voice and 50% on body
language - Body language
- Gestures
- Eye contact
- Physical contact
- Body posture
- Personal space
Non-verbal communication
- Positive way of relating to other
people in awkward situations - Important in dealing with conflicts,
negotiation, leadership and
motivation, giving and receiving
feedback in cooperative working and
in meetings
Assertiveness
Barriers to Communication
● Patient factors
● Environment
● The pharmacist
● Time
Patient factors
- Language barriers
- Cultural differences
Education and counseling should take place
in an environment conducive to patient
involvement, learning, and
acceptance—one that supports
pharmacists’ efforts to establish caring
relationships with patients
Environment
Individual patients, groups, families, or
caregivers should perceive the counseling
environment as comfortable, confidential,
and safe.
Environment
Education and counseling are most effective
when conducted in a room or space that
ensures privacy and opportunity to engage
in confidential communication.
Environment
