Finals: Chapter 10 DYADIC COMMUNICATION

Question 1

a process of oral communication that involves small groups (two-seven participants as sender or receiver)

Answer 1

Dyadic Comm

Question 2

What are the nature of Dyadic Comm, explain

Answer 2

Intimacy (shared history)
Immediacy (process takes place now, so feedback is immediate)
Proximity (process is face-to-face)

Question 3

A Conversation is…

Answer 3

1. Interpersonal relationships evolve
2. Spontaneous
3. Can take place anywhere
4. shared history
5. face-to-face

Question 4

What are the fx of Dyadic Comm?

Answer 4

EGECB

• ESTABLISH self-identity/personal discovery
• GAIN info
• ESTABLISH meaningful relationships
• CHANGE attitudes/behavior
• BUILDING a context of understanding

Question 5

Nature of Conversation

Answer 5

• involves two active participants
• has no specific topic or purpose
• participants have a shared history
• spontaneous/unplanned
• flow of message is two-way
• reception & evaluation of feedback are immeiate

Question 6

How to be a good conversationalist

Answer 6

• awareness of others

- awareness of self

Question 7

another form of dyadic comm involving two active participants in a face-to-face encounter

Answer 7

Dialogue

Question 8

How is Dialogue different?

Answer 8

it is purposive

it has definite agenda/topic (usually problem solving)

Question 9

Characteristics of a Dialogue

Answer 9

• planned
• more intimate (problem-solving)
• requires more self-revelation
• more orderly than a conversation

Question 10

What is the five-step pattern for a dialogue

Answer 10

1. Greeting and small talk
2. Introducing the topic
3. Exchanging and processing of info
4. Summarizing decisions and clarifying the next step
5. Formal Closing

Question 11

Characteristics of an Ethical Dialogue

Answer 11

AECPES

Authenticity
Empathy
Confirmation
Presentness
Equality
Supportive Climate

Question 12

a dyadic comm involving to parties: the interviewer and interviewee or subject for gathering info

Answer 12

Interview

Question 13

Purposes of Interview

Answer 13

Press Interview
Performance-appraisal Interview
Counseling Interview
Grievance Interview
Correction Interview
Sales Interview
Exit Interview
Survey Interview

Question 14

gathers info, facts, and data to review a problem

Answer 14

pres interview

Question 15

evaluates the job performance of someone for purposes of promotion

Answer 15

Performance-Appraisal interview

Question 16

seeks to alter undesirable behavior

Answer 16

counseling interview

Question 17

aims to improve or solve problem situations

Answer 17

grievance interview

Question 18

identifies unacceptable behavior for the purpose of modifying such behavior

Answer 18

correction interview

Question 19

presents a solution to a problem and makes a sale

Answer 19

sales interview

Question 20

identifies one’s reasons for leaving or creating goodwill

Answer 20

exit interview

Question 21

seeks to gather data to answer some research questios

Answer 21

survey interview