Chapter 7: Listening

Question 1

is the ability to accurately receive and interpret messages in the communication process.

Answer 1

Listening

Question 2

is attending to what you consider important. It is trying to get the meaning of what you hear.

Answer 2

Listening

Question 3

The important thing about listening is what?

Answer 3

getting the message and interpreting it

Question 4

Why do people listen?

Answer 4

1. To be able to engage in social rituals
2. To get information
3. To be able to respond to “controls”
4. To respond to feelings
5. To enjoy

Question 5

Listening Process

Answer 5

Receiving
Understanding
Remembering
Evaluating
Responding

Question 6

Also called hearing or auding, the listener hears the sounds, often in the background but simply ignores them. Because he or she is engrossed in another task.

Answer 6

Marginal / Passive Listening

Question 7

The listener focuses attention and shows interest in what is being said. He or she takes note of the specifics and how they relate to the main points made by the speaker.

Answer 7

Attentive Listening

Question 8

In this type of listening one has to decide on the truth of ideas, pass judgment on claims made and make decisions on whether to accept what she or he hears, reject it or take it with a grain of salt.

Answer 8

Critical/Analytical Listening

Question 9

This type of listening gives the listener pleasure maybe from the humor, or the blending of voices in choric arrangements.

Answer 9

Appreciative Listening