Final Review- CH 9 Flashcards
1
Q
What is a communication champion?
A
Someone that believes that communication is essential to building trust
2
Q
What is the difference between dialogue and discussion?
A
Dialogue is active sharing and listening and trying to find common ground
Discussion is more of a one way conversation where one person is being told something
3
Q
What is the power of stories?
A
Incorporating stories to make a point
