Final MGMT 1035: Week 12

Question 1

Service Sector makes how much of the world’s GDP and Global employment?

Answer 1

making up two-thirds of global GDP
50% of global employment

Question 2

Birthplace of the automobile industry

Answer 2

Detroit, led by Ford, Chrysler, and General Motors

Question 3

What caused Detroit’s bankruptcy in 2013?

Answer 3

Social issues like poverty and inequality culminated

Question 4

What did Pittsburgh transfer to?

Answer 4

Steel to Healthcare

Question 5

Which state was the centre of U.S. steel production, driving population and economic growth.

Answer 5

Pittsburgh

Question 6

Steel boom was led by…

Answer 6

Andrew Carnegie, Founder of U.S. Steel Corporation

Question 7

The big three global cities in the 1980s are..

Answer 7

New York, London, and Tokyo

Question 8

Two main groups in Global cities?

Answer 8

1. High-income earners: Professionals like bankers, lawyers, and consultants made a lot of money.
2. Low-income workers: Support workers like cleaners, cooks, and childcare providers earned much less.

Question 9

What is the Service Sector?

Answer 9

Is characterized by “non-material” activities such as transportation, a haircut, or hotel and restaurant visits intangible goods

Question 10

How much bigger is the service sector compared to others?

Answer 10

• Twice as big as the industrial and manufacturing sectors combines  63.6% of global economy

Question 11

Which country is the largest service sector worldwide?

Answer 11

US

Question 12

Intangibility?

Answer 12

Services are not manufactured and can’t be transported from seller to buyer

Question 13

What are the 5 I’s

Answer 13

1. Intangibility
2. Inseparability
3. Inventory
4. Inconsistency
5. Involvement

Question 14

Inseparability?

Answer 14

delivery and consumption of a service can’t be spilt up  produced and consumed at the same time (can’t save a haircut for later)

Question 15

Inventory

Answer 15

services can’t be stored for future use

Question 16

Inconsistency

Answer 16

each service is unique (two haircuts are not the same)

Question 17

Involvement

Answer 17

both service providers and consumers must participate in the service provision

Question 18

How does the
Service Sector Impact the Environment?

Answer 18

o Transportation: Contributes over 14% of global greenhouse gas emissions.
o Tourism: Causes pollution and natural resource degradation

Question 19

Example of a Service Industry that Pollutes?

Answer 19

Cruise;
200,000 gallons of sewage per week (about 10 small swimming pools).
1 million gallons of greywater per week (e.g., sink, shower, and laundry water).

Question 20

How many deaths does o Shipping-related air pollution cause worldwide?

Answer 20

84,000 deaths annually worldwide

Question 21

What other activities other than transportation, haircuts, hotels, and restaurants does the service sector consist of ?

Answer 21

quaternary and quinary activities

Question 22

quaternary and quinary activities are heavily focussed on?

Answer 22

on knowledge, information, and decision-making

Question 23

Quaternary Sector

Answer 23

knowledge-based part of the economy, focusing on information, innovation, and expertise.

Question 24

Quinary Sector

Answer 24

top-level decision-making roles, often influencing large populations or entire countries

Question 25

Offshoring

Answer 25

the location of productive facilities outside a firm’s home market, for the purpose of making goods to be sold in that home market

Question 26

Primary difference between offshoring and outsourcing?

Answer 26

Primary difference is in corporate control so managing facilities in a foreign county

Question 27

Outsourcing

Answer 27

get products from a foreign supplier outside

Question 28

Foreign Direct Investment (

Answer 28

produces goods for sale in the host country.

Question 29

Offshoring gained momentum after WWII due to

Answer 29

Institutions: IMF, GATT, World Bank

Technology (transportation): Jet planes, radar, streamlined shipping

Communication: undersea cables, teletype technology, direct dialling

Question 30

To bypass U.S. trade restrictions, Japanese companies like Sony and Sanyo offshored by?

Answer 30

production in Hong Kong: low-wage countries

Question 31

What in particular is difficult to offshore?

Answer 31

Research and development (R&D)

Question 32

Panama Papers (2016)

Answer 32

• Leak of millions of documents from a Panamanian law firm exposed widespread use of offshore entities by 140 politicians, corporations, and public officials.
• Sparked debates on financial transparency and tax justice.

Question 33

Egyptian Delta Land and Investment Company move to?

Answer 33

Cairo

Question 34

De Beers Consolidated Mines

Answer 34

Operated in South Africa but had decision-making meetings in London

Question 35

The ADDAPT Framework

Answer 35

A framework of six capabilities to build supply chain resilience

Question 36

AADAPT

Answer 36

1. Anticipate
2. Detect
3. Diagnose
4. Activate
5. Protect
6. Track

Question 37

Whats Canada’s largest supermarket chain, operating 2,400 stores and 20 distribution centres?

Answer 37

Loblaws

Question 38

What is the efficiency and fragility trade-off in global systems?

Answer 38

Global systems focus on cost savings but are vulnerable to failure from disruptions.

Question 39

Wha