Final Exam Study Set Flashcards
Define extrinsic motivation and provide an example
Is motivation that is controlled by some contingency that depends on task performance , an example could be the question why do you come to class: for good grades, to work towards a degree, working towards a job that will pay you well (or “I will receive a scholarship”)
Define and provide an example of continuance commitment
Is defined as a desire to remain a member of of an organization because of the awareness of the costs associated with leaving it. You stay because you need to. An example could be that Kim is currently deciding weather or not to stay with a company and she is considering the fact that she is due for promotion soon she takes into account that she won’t advance as quickly at a new company resulting in her staying with the company for cost reasons.
Define emotional Labor
Is when employees must manage their emotions to complete their duties successfully. ex: flight attendants are trained to “put on a happy face” in front of passengers even when they are frustrated or annoyed
What is emotional contagion
Is something that can occur when one person “catches” the emotions of another person- this phenomenon can explain why customers are less likely to purchase from a dissatisfaction salesperson. Ex: if a customer service representative is angry, frustrated or sad those negative emotions can be transferred to the customer resulting in the customer being less likely to purchase anything or view it as a good experience maybe resulting in them not returning to the company.
Identify and describe the different types of teams
Work teams- are designed to be relatively permanent and there purpose is to produce goods or provide services and they generally require a full time commitment from their members ex: team of tellers within a bank
Management teams: are designed to be relatively permanent and are responsible for coordinating the activities of organizational subunits – typically departments or functional areas to help the organization achieve its long term goals Ex: university administrators
Parallel teams: are composed of members from various jobs who provide recommendations to managers about important issues that run “parallel” to the organizations production process. Example- one member of the sales, fiancé, and repair department joining together to create a customer satisfaction department
Project teams: are teams that are formed to take on “one time” tasks that are generally complex and require a lot of input from members with different types of training and expertise example development of a piece of software, completion of a building
Action teams: perform tasks that are normally limited to duration. However, these tasks are quite complex and take place in contexts that are either highly visible to an audience or of highly challenging nature example: musicians, emergency response teams, and surgical teams

Name and describe the types of team interdependence
Task interdependence: refers the degree to which team members interact with and rely on other team members for the information, materials, and resources needed to accomplish work for the team. There are several types of task interdependence, including pooled interdependence, sequential interdependence, reciprocal interdependence, and comprehensive interdependence.
Goal interdependence: a high degree of goal interdependence exist when team members have a shared vision of the teams goal and align their individual goals with that vision as a result
Outcome interdependence: a high degree of outcome interdependence exists when team members share in the rewards that the team earns. examples could include pay, bonuses, formal Feedback and recognition
