Final Exam Mc Flashcards
Blaming others for failures and praise for when things are going wrong
Self serving bias
Motivation factors
Extrinsic (ex: pay, praise, bonuses, promotions) and Intrinsic (enjoyment, interestingness, skill development)
What is task performance
Includes employees behaviours that are directly involved in the transformation of the organizational resources into the goods or services that the organization produces.
What are the different types of task performance
-routine task performance
-adaptive task performance
-creative task performance
What are the 5 different core components of value-perception theory
Pay satisfaction, promotion satisfaction, supervision satisfaction, co worker satisfaction, and satisfaction with the work itself
What is value-percept theory
Argues that job satisfaction, depends on whether you perceive that your job supplies the things that you value 
What is the decision making process
Refers to the process of generating and choosing from a set of alternatives to solve a problem 
What is psychological withdrawal
Consists of actions that provide a mental escape from the work environment 
What are examples of physiological withdrawal
- Daydreaming
- Socializing
- Looking busy
- Moonlighting
- Cyber loafing
What are the behaviours of property deviance
Sabotage and theft
What is property deviance
Is behaviours that harm the organizations, assets and possessions (other ex: vandalism and fraud). wasting resources DOES NOT fall under this category. 
What are the stages of the socialization process of potential employees
1) anticipatory stage
2) the encounter stage
3) understanding and adaptation
What is the socialization process
Is the primary process by which employees learn the social knowledge that enables them to understand and adapt to the culture it begins before an employee starts work and doesn’t end until the employee leaves the organization
Environment leaders create for positive job relationships
Consideration – a pattern of behaviour in which the leader creates job relationships characterized by mutual trust, respect for employee ideas, and consideration of an employees feelings 
What are physical activities that are used to deal with a stressful situation
Behavioural coping
Underlying assumptions of employees
Taken for granted beliefs in philosophies that are so ingrained the employee simply act rather than questioning the validity of their behaviours in a given situation
What is underlying assumption of employees apart of
Underlying assumptions of employees is part of the three component model of organizational culture 
Leadership dimensions
Transformational leadership can be summarized using for dimensions: Idealized influence, inspirational motivation, intellectual stimulation, and individualized consideration
Stressors, and their secondary appraisals
1.How do I cope with the stress? *
-Behavioural coping: the set of activities that are used to deal with a stressful situation
-Cognitive coping: the thoughts that are involved in trying to deal with a stressful situation
2. What should I do? What can I do?

Progression model of withdrawal
Argues that the various withdrawal behaviours are positively correlated with each other- Exhibiting one’s behaviour increases the tendency of exhibiting others behaviors.
-Psychological withdrawal, examples include daydreaming, socializing, looking busy, moonlighting in cyber loafing
-Physical withdrawal examples include tardiness, long breaks, missing, meetings, absenteeism, and quitting
A resource is more valuable if it is:
Rare
Organizational characteristics that foster organizational politics
Limited or changing resources, ambiguity in roles, high performance pressure, unclear performance evaluation’s
Aspects that create stressful demands
Work Hindrance stressor: made up of role conflict, role ambiguity, role overload, and daily hassles
Work challenge stressor: made up of time pressure, work complexity, work responsibility
Organizational commitment creating the likelihood of a negative work event
Should decrease the likelihood, increasing likelihood of voice and loyalty
Organizational commitment creating the likelihood of a negative work event. Employees can react:
Constructively: voice and loyalty
Destructive: neglect and exit
The physical outcomes that are both novel and useful
Creative task performance
The dimensions of psychological empowerment
Meaningfulness, self-determination, competence, and impact
What are examples of behavioural strains?
Grinding one’s teeth at night, being overly critical and bossy, excessively smoking, compulsively gum chewing, alcohol and drug use
What is a behaviour strain?
It is a pattern of negative behaviours associated with other strains 
Strategizing about different ways of accomplishing (coping) you’re work more effectively 
Cognitive coping
What are the different categories that abilities can be grouped in
Cognitive, emotional, and physical
The facets of value-percept theory of job satisfaction
Facets include pay satisfaction, promotion satisfaction, supervision satisfaction, coworker satisfaction, and satisfaction within the work itself 
The type of strain resulting from depression, angry
Psychological strains
Trust propensity and based trust
-Disposition base trust (trust propensity)
-Cognition-based trust (ability, benevolence, and integrity)
-Affect based trust (feelings toward trustee)
The benefits of teams
Tasks rolls and team building rolls
Mix of members
Diversity
Productivity
Creativity
Problem-solving
The major aspects of organizational culture
Observational artifacts, espoused values, and basic underlying assumptions
The explicit obligations for compensation by employees
Task performance
People are inimitable What are the three reasons why
Socially complex resources
Numerous small decisions
History
Managers adhering to the rules of fair process
Procedural justice
What does the G factor refer to?
General cognitive ability
Emotional intelligence is defined as
A human ability that affect social functioning
What are the four types of emotional intelligence?
Self-awareness (appraisal and expression of emotion’s in oneself)
Other awareness (appraisal and recognition of emotions in others)
Emotional regulation
Use of emotions
To identify job titles in occupational group descriptions
The national occupational classification (NOC)
High levels of intensity and persistence in work effort
Engagement
The learning plans and problem-solving approach is used to achieve successful performance
Task strategies 
What is involved in making decisions?
- identify the problem by thoroughly examining the situation, and considering all interested parties
- Develop an exhaustive list of alternative to consider as solutions
- evaluate all of those alternatives simultaneously
- Use accurate information to evaluate alternatives
- Pick the alternative that maximizes value
Political skill involves
Networking abilities
Social astuteness
Interpersonal Influence
Apparent sincerity
What does the R stand for in the word S.M.A.R.T
Relevant
What does S.M.A.R.T stand for
Specific
Measurable
Attainable
Relevant
Time bound
The authorities degree of commitment to the moral course of action
Moral intent
Individualistic role
Aggressor, blocker, recognition seeker, self confessor, slacker, and dominator
Factors that keep organizational culture, strong
Attraction selection, attrition (ASA) , and socialization
People naturally split themselves into teams based on their occupations. How would you define the scenario?
Social identity theory 
Structures and propensities inside a person that explain his or her characteristic patterns of thought
Personality
The response to negative events at work that is an active constructive response in which individuals attempt to improve the situation
Voice
A strong desire to accomplish tasks related goals
Accomplishment striving
What are two factors that directly contribute to the process losses
Coordination, loss and production blocking
Forms of employee withdrawal behaviour
Physical withdrawal and psychological withdraw
Influence tactics (most effective)
Rational persuasion, inspirational, consultation, collaboration 
Influence tactics (moderately effective)
Ingratiation
Personal appeals
Apprising
Effectiveness of the team depends on
Diversity, task interdependence , team size
Behaviours that influence the quality of the team social climate
Team-building roles
