Final Exam Practice Questions Flashcards
____is a conflict resolution technique that involves creating a shared goal that requires both parties to work together and motivates them to do so.
- developing over-arching goals
Dual concern theory considers how one’s degree of ___ and ___ determine how a conflict is handled.
- cooperativeness; assertiveness
The message is the actual physical l product of the sender’s ___, and ___ is translating the symbols into understandable form.
- encoding; decoding
The regional manager for a large technology company was completing his quarterly financial report for senior management. His division has met sales targets for the quarter; however, this result was base don higher-than-expected sales in one product line and lower-than-expected sales for two other lines. In preparing his report, the manager manipulated the information sot hat senior management would view his report more favourably. This manipulation of information is known as what in the communication process?
- filtering
A channel that can handle multiple cues simultaneously, facilitates rapid feedback, and offers the personal touch of “being there” is high in ____
- channel richness
Calvin is a new employee at a saw mill. On his second day of work he started to use one of the machines without making sure that a crucial safety level was properly in place. Just as he was about to lower the saw blade, his supervisor grabbed his hand and told Calvin to step away from the machine. Calvin’s boss used a ____ strategy to make sure Calvin did not end up with a serious injury.
- forcing
If an individual receives a message and responds by verbally attacking others, making sarcastic remarks, being overly judgemental, and questioning other’s motives, that individual is likely in a state of ___, and achieving mutual understanding will be difficult.
- defensiveness
The process that begins when one party perceives that another party has negatively affected, or is about to negatively affect something that the first party cares about is ____
- conflict
____ are messages conveyed by body movements, facial expressions, and the physical distance between the sender and the receiver
- nonverbal communications
If a manager provides information to a senior executive based on what the manager feels the senior executive wants to hear, the manager is ___ information.
- filtering
According to the conflict intensity continuum, ___ exists in the upper range.
- overt efforts to destroy the othe rparty
Grace received a message from her supervisor and was having difficulties interpreting whether the message was positive or negative. The process of interpreting the message is referred to as ___ in the communication process.
- decoding
It is important for managers to understand ___, especially in international settings, because it allows one to appreciate cultural norms on body spacing and physical contact. For an example, in Latin American countries, which have “contact” cultures, people are more comfortable with body closeness and touch.
- proxemics
Globalization has changed the way Toyota Motor Corporation provides employees with the information they need for decision making. Int he past, Toyota transferred employee knowledge on the job from generation to generation through ___, a common communication method used in the conformist and subdued Japanese culture. Today, however, as a global organization, Toyota transfers knowledge of its production methods to overseas employees by bringing them to tits training centre in Japan to teach them production methods by using how-to manuals, practice drills, and lectures.
- tacit understanding
Conflict must be ___ by the parties to it; if no one is aware of a conflict, it is generally agreed that no conflict exits.
- perceived
According to your text, the most important aspect of power is that it is a function of ____
- dependency
Office Supply Depot is facing stiff competition from a major competitor on pocket calculators and requires immediate design changes to its to-selling pocket calculator. However, Office Supply Depot’s calculator supplier advises that it cannot produce the new design for another six months because its production schedule is full until then. The relationship that Office Supply Depot has developed with its supplier of the pocket calculator would be considered one of ___ because the supplier produces something of importance that Office Supply Depot cannot produce itself.
- dependency
____ refers to the capacity that A has to influence the behaviour of B, so that B acts in accordance with A’s wishes.
- power
Linda is able to influence the behaviour of her children so that they can act in accordance with her wishes. Linda’s capacity to influence can also be referred to as
- power
___ is unwelcomed behaviour of a sexual nature in the workplace that negatively affects the work environment of that leads to adverse job-related consequences for the employee.
- sexual harassment
In an organization, gains by one individual or group are often perceived as being at the expense of others within the organization. Whether true or not, office politics often result and create competition between departments for the organizations limited
- resources
For an employee to be fully empowered, he or she needs access to the information required to make decisions; rewards for acting in appropriate, responsible ways; and the ___ to make the necessary decisions.
- authority
A female employee who is a single parent of two children is being sexually harassed by her supervisor in the form of unwanted physical touching. She is worried about reporting her supervisor because she fears he will retaliate by giving her the evening shift, which she cannot accept because of child-care responsibilities. The ___ between the supervisor and the female employee is considerable and should be of great concern to the organization as the supervisor is taking advantage of his position.
- power inequality
Research on the topic of empowerment indicates that it is important to carefully select which ___ to empower because of the stress-related issues that can arise.
- employees
___ results form having influence that is based on special skills or knowledge.
- expert power
Dependency is ___ proportional to the alternative sources of supply.
- inversely
People will respond in one of three ways when faced with those who use basis of power described in this chapter. 1.) with commitment 2). with resistance, and 3). ____
- compliance
According to Professor Don Ondrack at the Rottman school of Management, who is cited in Chapter 7, four conditions must be met for employees to be empowered. 1) There must be a clear definition of the company’s values and mission; 2) the company must help employees acquire the relevant skills; 3) employees need to be supported in their decision making and not criticized when they try to do something extraordinary; and 4) _____
- employees need to be recognized for their efforts
When Tim Horton’s introduced its “Always Fresh” baking system, franchises had no choice but to buy the pre-baked products sold by Maidstone Bakeries in Brantford, Ontario. In the context of power, the decision to rely on one supplier placed Tim Horton’s in a place of
- dependency
Eileen was shopping for a specific brand of jeans but was unable to find them anywhere in Winnipeg. Although she saw several other brands in stores, she was not prepared to purchase any of them because the brand of jeans she desired had the best fit. Eileen’s refusal to look at alternatives is an example of what as it relates to dependency?
- nonsubstituability
