Final Exam Key Terms 7

Question 1

culture

Answer 1

beliefs, cultures, and values shared by a group of people

- values that are formed through reference groups

Question 2

real culture

Answer 2

underlying assumptions, not what you see from the outside

Question 3

types of culture (4)

Answer 3

1. clan
2. bureaucratic
3. entreprenurial/ adhocracy
4. market

Question 4

bureaucratic culture

Answer 4

• very formalized structured place to work

- procedures govern what people do

Question 5

clan culture

Answer 5

• very friendly place to work

- extended family

Question 6

entrepreneurial/adhocracy culture

Answer 6

• creative place

- people stick their necks out and take risks

Question 7

market culture

Answer 7

• goal and result oriented

- competitive

Question 8

organization 3F’s

Answer 8

1. face
2. function and liabilities
3. formation

Question 9

face

Answer 9

symbols (office buildings), stories, legends, ceremonies

Question 10

function

Answer 10

• coordination and control
• self-organizing
• helps people make sense of events

Question 11

formation

Answer 11

ASA framework (attraction, selection, attrition)_

• socialization of employees
• founders vision

Question 12

norms

Answer 12

defining appropriate attitudes and behaviors

Question 13

vacuous cultures

Answer 13

members agree about what’s important but don’t care and aren’t willing to go the extra mile; more common

Question 14

organizational culture must be

Answer 14

strategically relevant, culture can not be created until an organization first has developed its business strategy

Question 15

culture works when (3)

Answer 15

1. clear
2. consistent
3. comprehensive

Question 16

three C’s of culture

Answer 16

1. clarifies whats important
2. identtifies an organizations distinctive competence to extrenal parties
3. creates context that empowers and encourages people

Question 17

three ways to strengthening and change culture

Answer 17

1. how they recruit and select
2. how they socilaize and train
3. how they reward and lead people