Final Exam Key Terms (4-6)

Question 1

team

Answer 1

shared visions, common goals, complementary skills

Question 2

stage model of team development

Answer 2

1. forming
2. storming
3. norming
4. performing
5. adjourn

Question 3

blocks to creativity (3)

Answer 3

1. perceptual
2. emotional - fear of failure
3. environmental blocks

Question 4

IDEO

Answer 4

• team size (sub groups)
• complementary skills
• common purpose and performance goals
• team rules
• mutual accountability

Question 5

building team performance (3)

Answer 5

• establish urgency
• demanding performance standards
• direction

Question 6

leadership

Answer 6

the relationship you create with your followers to try and influence more and more people
- process not an outcome

Question 7

transactional leaders

Answer 7

• short term goals

Question 8

transformational leaders

Answer 8

motivate and inspire people, vision

Question 9

high motivation comes from (3)

Answer 9

1. meaningfulness of work
2. responsibility
3. knowledge of outcomes

Question 10

best teams share 3 characteristics

Answer 10

1. designed for learning
2. problem framed so team members were highly motivated
3. leaders behaviour created an environment of psychological safety that fostered communication and innovation

Question 11

power

Answer 11

the ability to make things happen/ influence another successfully

Question 12

influence

Answer 12

alter others people perception of any situation

Question 13

positional power (3)

Answer 13

• legitimate
• rewards
• constrain

Question 14

personal power (2)

Answer 14

• expertise

- referent (reputation)

Question 15

3 things that matter when you are a leader

Answer 15

1. choice of words
2. body language
3. tone

Question 16

how do you influence people (6)

Answer 16

1. liking
2. reciprocity
3. social proof (peer pressure)
4. consistency
5. authority (expose expertise)
6. scarcity