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HR > Final Exam > Flashcards

Final Exam Flashcards

1
Q

Name at least two segments of your community in which you would find volunteers?

A 
Civic organizations
Ministerial groups/churches
Local Schools
Local merchants
Media
Advisory Boards
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2
Q

Two important keys to empowerment

A

Trust

Vision

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3
Q

In building a culture of trust, what must a leader do?

A

Be the first to trust

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4
Q

Stages of Performance Management

A

Clear Expectations
Support Successes
Grow skills/talents
Annual review: reward, recognize, get feedback on your role

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5
Q

Why is vision important to empowerment

A

Vision inspires, motivates and creates a sense of purpose members can buy into

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6
Q

What is a millenial

A

born around and since 1980

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7
Q

Get an A on your report card

6 types of Situations be reported to HR

A 
Wage Complaints
Allegations of wrong doing by others
Signs of workplace violence
Government and lawyer communications
disclosure of medical information
accommodation or leave requests
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8
Q

Sections on a job description

A 
Job title
employment status
FLSA status
General purpose of Job
Work Experience Requirements
Signatures
Date
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9
Q

Why should applicants complete an application form?

A

not enough work and/or education information on resume
easier to compare backgrounds
includes important disclaimers “employee-at-will”
Also includes salary and reasons for leaving a job

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10
Q

Fundamental fairness formula

A 
Notice
Objective review
Time
Inform
Counseling
Examine
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11
Q

Fundamental fairness formula

Notice

A

Did the employee have notice of expectations and consequences?

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12
Q

Fundamental fairness formula

Objective review

A

can the supervisor explain the reasons for the actions taken to a third party reviewer?

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13
Q

Fundamental fairness formula

Time

A

to correct the deficiencies

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14
Q

Fundamental fairness formula

Inform

A

the employee of the consequences that will follow if those goals are not met

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15
Q

Fundamental fairness formula

Counseling

A

did the employee receive counseling?

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16
Q

Fundamental fairness formula

Examine

A

the policies and procedures of the organization

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17
Q

Do’s for Performance Evaluations

A

Avoid subjective comments that are not job related
Avoid surprises! evaluation should not be the first time the employee is made aware of the issue.
Focus on employee behavior and actions, not intent

18
Q

Don’ts for Performance Evaluations

A

Never award undeserved high marks
Never give an employee a good raise or high rating with problematic performance
Don’t complete review late

19
Q

How many hours per week must an employee work to be considered full time?

A

30 hours or more

20
Q

Why should a part-time employee not work full time hours very often?

A

Not eligible for full-time benefits.

If they work full-time for 3 months, they are now eligible.

21
Q

What are exempt employees exempt from?

A

Overtime pay

22
Q

What makes a job exempt?

A

Meet government guidelines from the US Department of Labor.

23
Q

When do employees become eligible for job protection under FMLA?

A

1 year and 1250 hours.

24
Q

How long can an employee be out under FMLA?

A

12 weeks for serious health condition for self, parent, spouse or child)
26 weeks for care for a covered service member.

25
Q

Protected Characteristics - Harassment

A 
Race or color
National origin or citizenship
Religion
Gender, marital status, sexual orientation
Age
Disability
26
Q

What should you do if an employee comes to you with a complaint?

A

follow investigation guidelines

Contact command HR department

27
Q

Good interview questions

A

Describe a situation….
Tell me about a time…
What do you know about The Salvation Army?

28
Q

What type of paid absence time is always payable at termination?

A

vacation time

29
Q

When would unused sick time be payable at termination?

A

Only at retirement

30
Q

Two employee benefits offered to full-time employees, not offered to part time

A 
Health plan
Basic Life Insurance
Long Term Disability
Personal Days
Bereavement leave
Marriage leave
31
Q

Three benefits available to part time employees who work 20 hours/week

A 
Short Term disability
Employee pension plan
Voluntary life insurance
Aflac
Holiday pay
Prorated vacation/sick time
32
Q

When do full-time employees become eligible to enroll in the health plan, life insurance and long term disability?

A

first of the month following 90 days of employment

33
Q

When do employees become eligible to enroll in the pension plan?

A

after one year

34
Q

When do most benefits end?

A

end of the month in which the employee stops working.

35
Q

Which benefits are affected by “restoration of service”

A

Christmas bonus
vacation
service recognition

36
Q

Forms available in the supervisors handbook?

A 
Application for employment
Background release form
Employee requisition
FMLA request
Performance evaluation
37
Q

Name a sample form letter available in the supervisors handbook?

A

Sample warning letter
Sample Nice turn down letter
Sample offer letter for exempt
Sample offer letter for non-exempt

38
Q

Name two situations when supervisors must notify HR?

A

whenever an employee is absent for 3 consecutive days
employee injured at work
Supervisor receives notice that employee might be out for FMLA
Employee’s absence could be related to known disability.

39
Q

What type of employee information should be kept strictly confidential

A 
health or medical issues
pay information
performance evaluations
warnings
home addresses
phone numbers
40
Q

List forms that need to completed within the first 3 days of employment?

A 
I-9
W-4
Emergency information
direct deposit
self identification
41
Q

Document

A 
Date & Sign
Outline the Critical Events
Communicate
Unsatisfactory Conduct
Memorandum
Expectations
Next Steps
Time Frame

HR (5 decks)

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