Final Exam Flashcards
Name at least two segments of your community in which you would find volunteers?
Civic organizations Ministerial groups/churches Local Schools Local merchants Media Advisory Boards
Two important keys to empowerment
Trust
Vision
In building a culture of trust, what must a leader do?
Be the first to trust
Stages of Performance Management
Clear Expectations
Support Successes
Grow skills/talents
Annual review: reward, recognize, get feedback on your role
Why is vision important to empowerment
Vision inspires, motivates and creates a sense of purpose members can buy into
What is a millenial
born around and since 1980
Get an A on your report card
6 types of Situations be reported to HR
Wage Complaints Allegations of wrong doing by others Signs of workplace violence Government and lawyer communications disclosure of medical information accommodation or leave requests
Sections on a job description
Job title employment status FLSA status General purpose of Job Work Experience Requirements Signatures Date
Why should applicants complete an application form?
not enough work and/or education information on resume
easier to compare backgrounds
includes important disclaimers “employee-at-will”
Also includes salary and reasons for leaving a job
Fundamental fairness formula
Notice Objective review Time Inform Counseling Examine
Fundamental fairness formula
Notice
Did the employee have notice of expectations and consequences?
Fundamental fairness formula
Objective review
can the supervisor explain the reasons for the actions taken to a third party reviewer?
Fundamental fairness formula
Time
to correct the deficiencies
Fundamental fairness formula
Inform
the employee of the consequences that will follow if those goals are not met
Fundamental fairness formula
Counseling
did the employee receive counseling?
Fundamental fairness formula
Examine
the policies and procedures of the organization
Do’s for Performance Evaluations
Avoid subjective comments that are not job related
Avoid surprises! evaluation should not be the first time the employee is made aware of the issue.
Focus on employee behavior and actions, not intent
Don’ts for Performance Evaluations
Never award undeserved high marks
Never give an employee a good raise or high rating with problematic performance
Don’t complete review late
How many hours per week must an employee work to be considered full time?
30 hours or more
Why should a part-time employee not work full time hours very often?
Not eligible for full-time benefits.
If they work full-time for 3 months, they are now eligible.
What are exempt employees exempt from?
Overtime pay
What makes a job exempt?
Meet government guidelines from the US Department of Labor.
When do employees become eligible for job protection under FMLA?
1 year and 1250 hours.
How long can an employee be out under FMLA?
12 weeks for serious health condition for self, parent, spouse or child)
26 weeks for care for a covered service member.
Protected Characteristics - Harassment
Race or color National origin or citizenship Religion Gender, marital status, sexual orientation Age Disability
What should you do if an employee comes to you with a complaint?
follow investigation guidelines
Contact command HR department
Good interview questions
Describe a situation….
Tell me about a time…
What do you know about The Salvation Army?
What type of paid absence time is always payable at termination?
vacation time
When would unused sick time be payable at termination?
Only at retirement
Two employee benefits offered to full-time employees, not offered to part time
Health plan Basic Life Insurance Long Term Disability Personal Days Bereavement leave Marriage leave
Three benefits available to part time employees who work 20 hours/week
Short Term disability Employee pension plan Voluntary life insurance Aflac Holiday pay Prorated vacation/sick time
When do full-time employees become eligible to enroll in the health plan, life insurance and long term disability?
first of the month following 90 days of employment
When do employees become eligible to enroll in the pension plan?
after one year
When do most benefits end?
end of the month in which the employee stops working.
Which benefits are affected by “restoration of service”
Christmas bonus
vacation
service recognition
Forms available in the supervisors handbook?
Application for employment Background release form Employee requisition FMLA request Performance evaluation
Name a sample form letter available in the supervisors handbook?
Sample warning letter
Sample Nice turn down letter
Sample offer letter for exempt
Sample offer letter for non-exempt
Name two situations when supervisors must notify HR?
whenever an employee is absent for 3 consecutive days
employee injured at work
Supervisor receives notice that employee might be out for FMLA
Employee’s absence could be related to known disability.
What type of employee information should be kept strictly confidential
health or medical issues pay information performance evaluations warnings home addresses phone numbers
List forms that need to completed within the first 3 days of employment?
I-9 W-4 Emergency information direct deposit self identification
Document
Date & Sign Outline the Critical Events Communicate Unsatisfactory Conduct Memorandum Expectations Next Steps Time Frame
