Final Flashcards

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1
Q

7 Habits of Highly effective people

A

Proactive, Identify goals Prioritize, Win- Win, Empathy, Cooperation, Baanced life

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2
Q

Proactive

A

Behavior is a function of our decisions , NOT conditions.

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3
Q

Pro activity produces

A

Results

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4
Q

Reactivity produces

A

Excuses, or Explanations

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5
Q

3 ways to Increase Pro activity

A

Thoughts, Language, Actions

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6
Q

Assertive Behavior

A

Stand up for your personal rights, ideas, needs, feelings, without violating the rights of others.

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7
Q

Assertive Communication

A

Expressing yourself in a Direct, Respectful, Civil Manner

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8
Q

Types of Communication(PAPA)

A

Passive, Aggressive, Passive-aggressive,Assertive

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9
Q

Passive

A

Rarely express feelings, opinions, desires

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10
Q

Aggresive

A

Rude, loud, sarcastic, critical, and controlling

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11
Q

Passive-aggressive

A

Appear Passive, act Aggressive

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12
Q

Assertive

A

State views and needs directly

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13
Q

Deference

A

Acting submissive as if someone is right, or better.

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14
Q

Emotional Intelligence includes

A

Self-Awarness, Managing Emotions, Self Motivation, Perceptiveness, Handling Relationships

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15
Q

Self Efficacy

A

Success in Academics and Athletics ( observing success, failure, praise from others)

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16
Q

Balanced Life and Renewal

A

Physical, Mental, Spiritual, Social-Emotional

17
Q

Diversity in Workplace

A

Gender, Nationality, race, age

18
Q

Organization Changes (Changes in Structure)

A

Downsizing, Reorganizations, Mergers