Final

Question 1

When a blue-screen error occurs, the system________

Answer 1

stops

Question 2

Reason why an application fails during the installation process?

Answer 2

Not enough dis space, no more space available in the root folder, doesn’t meet requirements, incompatible.

Question 3

Example of a valid UNC path

Answer 3

\mycat\c

Question 4

A modem uses________.

Answer 4

serial

Question 5

PRI and BRI are types of __________ connections.

Answer 5

ISDN

Question 6

This Broadband connection provides the same bandwidth for upload and download

Answer 6

SDSL

Question 7

According to the textbook, a broadband network connection typically provides bandwidth over________

Answer 7

DSL

Question 8

A LAN provides network access to______

Answer 8

2 or more computers

Question 9

Which TCP/IP protocol is used by Web browsers for viewing Web pages?

Answer 9

HTTP

Question 10

www.yahoo.com is an example of _______

Answer 10

domain name

Question 11

To download email, use the ______ protocol

Answer 11

Post Office Protocol (POP)

Question 12

This type of network cable is fully immune to electrical interference.

Answer 12

Fiber optic

Question 13

Parity is used with RAM for______

Answer 13

checking error

Question 14

Name a type of RAM that does not need to be refreshed.

Answer 14

static RAM

Question 15

Name a type of RAM that is not used frequently today?

Answer 15

Rambus

Question 16

This diagnostic feature is used with ATA hard drives.

Answer 16

S.M.A.R.T

Question 17

Examples part of a hard drive’s geometry.

Answer 17

Tracks, cylinders, sectors, read/write heads

Question 18

When a computer is first booted, the initial instructions come from_______

Answer 18

BIOS

Question 19

Fully updating the BIOS by erasing and rewriting it is called _________

Answer 19

Flashing

Question 20

Example of a reason to update BIOS.

Answer 20

New hardware, faster CPU, new operating system

Question 21

The main Web browser for Mac OS X is __________

Answer 21

Safari

Question 22

Linux was written by ________

Answer 22

Linus Torvalds

Question 23

This is a graphical file-management utility used by Windows?

Answer 23

Windows Explorer

Question 24

Any open Windows applications show up on______

Answer 24

Taskbar

Question 25

Before a disk partition can be booted, it must be made________

Answer 25

Active

Question 26

Files that can be executed from the command prompt in Windows.

Answer 26

.COM, .EXE, .BAT

Question 27

Windows long file names can contain up to ______ characters.

Answer 27

255

Question 28

Which file utility is used to check a drive for errors?

Answer 28

CHKDSK.EXE

Question 29

Authenticating users based on their physical features is done using ________

Answer 29

Biometrics

Question 30

Disk scrubbing or disk wiping __________

Answer 30

prevents data recovery and drive forensics

Question 31

Phishing is an example of ____________

Answer 31

social engineering

Question 32

An antistatic wrist strap helps protect against_______

Answer 32

Electrostatic discharge

Question 33

Which is the first step of the troubleshooting process?

Answer 33

ascertain what the problem is.

Question 34

Which utility is used to view a log file when troubleshooting a Windows problem?

Answer 34

Event viewer

Question 35

A computer does not turn on when its power button is pushed. The first thing you should do is ___________

Answer 35

Check to see if it is plugged in

Question 36

If a problem is caused by a recent change to Windows, you should boot using the _________ option.

Answer 36

Last known good configuration

Question 37

To access the Advanced Boot Options Menu, press ______ at book time.

Answer 37

F8

Question 38

Which location cannot be accessed by the Recovery Console?

Answer 38

user file folder

Question 39

To troubleshoot a device driver, use______

Answer 39

Device manager