FINAL #2 Flashcards
Mirandas instructor has told her that to be an effective beauty pro, she must project a professional demeanor, wear a smile every day, be aware of her body language, remember that listening is the best relationship builder, speak clearly and loudly, and use correct English. Which of the following is Miranda’s instructor attempting to her to follow?
The golden rules of communication
When preparing for your first interview, you should make sure that you have all BUT which of the following materials in place to bring along with you?
Report card from your most recent schooling
Why should beauty professionals familiarize themselves with a multitude of compensation structured before starting their careers?
There are a variety of ways employers within the beauty and wellness industry might compensate their employees
As you become more and more experiences, you should see a reduction in the
amount of time it takes you to perform services
Which of the following is NOT a reason beauty professionals should study and have a thorough understanding of life skills?
Beauty professionals are routinely asked to take formal tests
When a surface is properly cleaned, the number of contaminants on the surface is ___
greatly reduced
What is the BEST first step for a beauty professional to take toward helping a client to make choices that reflect a personal sense of style?
doing a little research
Your first job in this industry will also likely be your ____ job,
most difficult
Why will you need to purchase insurance when you open your own business?
It protects you against malpractice suits
Which of the following must always be your first concern as a beauty industry professional?
providing good-quality service
You are the owner of a local high-end business. Recently, you’ve been interviewing people for both entry-level and experiences positions that you have open. One morning, the candidate refuses to answer a question you asked and informs you it is actually an illegal question to ask. After apologizing profusely, you do your research to make sure it never happens again. Which of the following might you have asked during the interview that is considered illegal?
“How old are you”
To overcome a client’s objection, ___.
reword the objection in a way that addresses the client’s needs
Which of the following represents a similarity between being in beauty and wellness school and working as a professional in the beauty and wellness industry
In both cases, you can showcase your skills by working hard and doing your best
Serena just started her new career as a beauty pro at a very high-end establishment. On her first day, Serena’s boss told her that she should try her best no two wear such a strong fragrance to work in the future. What is the most likely reason why her boss told her this?
Because a significant amount of people are sensitive or allergic to chemicals in perfume oils.
What is true of a wire that is not large enough to carry the electrical current passing though it?
It will overheat
Ignacio is currently experiencing the most difficulty he has ever had to likely ever will have as a beauty pro. If Ignacio is like most others who work in the beauty and wellness industry, which of the following is MOST likely true?
Ignacio is currently at his 1st job as a beauty pro.
Which type of lights prompts the skin to produce beneficial vitamin D
ultraviolet light
Which of the following is considered a protein food by the USDA in the MyPlate program?
eggs
Brooke started work at her current establishment 3 weeks ago. In that time, she has noticed that much of the staff avoids conversations with her, and some even turn and walk the other way when they see her coming. She’s not sure why this is. Since she started working there, she has always been sure to stick up for herself whenever she feels disrespected, even going so far as to take an “eye for an eye” mentality into interactions with coworkers. What is Brooke doing wrong?
She is reacting instead of responding
David is worried about his future. He has dreamed of a career in the beauty and wellness industry since he can remember. With the recent fluctuations in the economy, however, he’s uncertain that his career choice will be the right one. As David’s friend, what might you say to cheer him up that’s TRUE?
“No matter what changes occur in the economy, there are often more jobs available for entry-level beauty professionals than there are people to fill them”
Why is being paid an hourly rate usually the best way for new beauty professionals to start out?
New beauty professionals rarely have an established clientele
Rafael is midway through a service when he notices that his client Jasmine has a small, fresh cut. After stopping the service, what is the very next thing Rafael should do?
Inform Jasmine of what has happened
Which of the following types of energy is most likely associated with nuclear power plants?
Gamma rays
What is the best defense against physical problems of the hands, wrist, shoulders, neck, back, feet and legs?
Prevention
Clients rely on beauty professionals to ___ and be ___.
look good, well-groomed
Abner is opening a beauty business. He knows that his course in chemistry will help him to run a abetter business because ___
Every product he uses in his establishment will contain some type of chemical
Which of the following is GOOD advice regarding your practical exam?
Make a list of equipment you are expected to bring to the examination
Which of the following is a type of fungi?
Mildew
Henry has been a beauty pro for nearly 7 years. He focuses on his soft skills, customer service and time management every single day he is at the shop. Which of the following is Henry most likely trying to enhance?
his personal grooming
Approximately how much fluid does the human body require each day?
2 liters
If there is no time specified or recommended by the manufacturer of the disinfectant, for how long must a tool be left fully submersed in the disinfectant?
10 min
Which of the following is NOT an integral part of a good work ethic?
hygiene
As an instructor at a local beauty school, you have tried to prepare your students at best you can for their state board licensing exam by setting up a mock test in your class. And, to make it even more like the actual test day, the students reward for preparing as they should is a 100% on that weeks quiz grade. Their failure to do so is a zero on the same quiz. All but 1 of your students received a 100. Joana did not. Which of the following would have caused Joana to receive a 0.
Joanna crammed as much of the material as she possibly could right before the mock test began.
Mariana is admired by everyone at her workplace because ofd her daily maintenance of cleanliness and good healthful habits. What specifically is it about Marina that her coworkers admire?
her personal hygiene
You are the owner of a high-end establishment. Your best beauty pro, Niles, has confessed that the massage oils the employees have been using without incident for months are now starting to give them terrible rashes and sneezing fits. Which of the following do you use to explain to Niles what has happened?
the overexposure principle
Which of the following is the BEST term to explain diplomacy?
Tact
Alison has not been thriving in her early career as a beauty professional. She has tried very hard to stay follow through on what she learned in school by being true to her word, being punctual, putting herself before others, and continuing to be a lifelong learner. Where is Alison gone wrong?
Now that she is on the job, Alison should put others first
What should you NOT do at the end of your employee evaluation meeting?
Keep your self-evaluation to yourself
What did the safety data sheet (SDS) replace?
the material safety data sheet (MSDS)
Michelle, a 10 yr old beauty pro, gets sick much less frequently than many of her coworkers and clients. Michelle contends that the reason she stays so healthy is her “super-duper immune system”. If, in fact, her immune system is more helpful to her than those of her coworkers and clients, which of the following is LEAST LIKELY the reason.
Michelle exercises more than most of her coworkers do
You are hoping to work for a business owner who will hire you as a salaried employee. From which of the following owners should you accept the job offer?
Mikey, who will make you part of his team and start you at 40k per year
Your client, Rachel, sat down with you to discuss her client intake form before she receives Tesla high-frequency current, which is commonly used in electrical facial and scalp treatments. What might Rachel have told you that would lead yo uno rule out Tesla high-frequency current as a treatment option for her?
Rachel told you that she is pregnant
Which of the following is NOT good electrical safety advice?
Pull on the cord, not the plug, when disconnecting an electrical appliance
Which of the following should you AVOID doing when you decide to make your initial contact with a salon, spa, or barbershop?
Send text messages to the owners before making a phone call or in shop visit
Which of the following is TRUE of diseases spread by direct transmission and indirect transmission?
Diseases spread by indirect transmission can live for long periods of time away from a host, whereas those spread by direct transmission cannot
What is the best way to record your tips and additional income?
Keep a daily log
Which of the following is more likely to be governed by state regulatory agencies rather than federal regulatory agencies?
setting guidelines for licensing and enforcing conduct on the job
Karen is about to embark on her career as a beauty pro. She has worked hard to get through school and studies long hours to successfully pass the state board exam. All that’s left to do is the requisite work toward securing a job at an established shop. With this in mind, Karen is making ga list of her course experience and achievements as well as her professional experience in preparation for putting them all down onto a formal document. Which of the following is Karen doing?
Creating her resume
____ is the daily Maintence of cleanliness by practicing good healthful habits
Personal hygiene
Which of the following is TRUE of the qualities that demonstrate professionalism?
They will become the template through which you shape your career
One of the greatest challenges you will encounter as a beauty professional is the ___
diversity of your client’s personalities
Participate proactively in your career and in your success by ___
communicating your desires and interests
Which of the following are MOST important for building muscle and blood tissue and for cell repair and replacement?
proteins
Although Theresa does not realize it, she has a natural immunity to the illness affecting so many of her colleagues and clients. Which of the following is MOST LIEKLY the reason Theresa is not getting sick?
She inherited a resilience to the illness
Sam has just lost her 4th beauty job in only 2 years. Unfortunately, whenever Sam asks the firing boss why she is losing her position, all they say is “you have poor personal hygiene”. Sam is at a loss because she believes she focuses a lot of attention on her personal hygiene. She never we are strong fragrances to work; she is always very clean and neat with nicely styled hair; she always takes her smoke breaks outside; and she carries with her a personal hygiene pack, which includes toothpaste. As her friend, what would you advise Sam to change?
Stop smoking at all during work hours
How long is it MOST likely to take to determine and complete all of the aspects of starting your business?
1 year
Which of the following is NOT true of exits in salons, spas, and barbershops
They should be randomly located at the owners discretion
Terry experienced no harsh reactions herself to the chemicals she was using on her clients during the first 6 months of owning and managing her business. Since about that 6 month anniversary, however, she has battled continuous skin allergies as well as difficulty breathing. Which of the following BEST explains this?
the overexposure principle
Jacqueline is opening her own business. Her business parter is confident that Jacqueline has a thorough understanding of what is takes to be a healthy professional because he knows she ____
understands that proper nutrients help the body to maintain optimum energy levels
A ____ is capable of igniting and burning
Combustible
Which of the following BEST defines transmission
the process by which pathogens move between individuals
Which of the following BEST differentiates a positive electrode from a negative electrode?
the positive electrode is called an anode; the negative electrode is called a cathode
When the doctors have determines the nature of a disease, they have ___
diagnosed it
Juan has not been feeling well for about a. week and goes to see the doctor. Juan has pediculosis captives. Which of the following MOST LIKELY caused this
head lice from a client, close associate or relative
Why is it important to practice diplomacy in your career in beauty and wellness
Because it shows you can deliver messages in a kind way
What his a microorganism?
any organism of microscopic size
Bernice is a beauty professional at a high end- establishment. Whenever she is treating a client with particularly sore or injured muscles, she always used the same warming balm. After the service, she always shows the client a jar of the balm that is available for sale and take-home use. By doing so, Bernice is ____
retailing
Which of the following is True of phenolic disinfectants?
They are known to carry carcinogens
Which of the of following makes up 50 to 70 % of the body’s weight and is necessary for virtually every function of the cells and body?
Water
Since Sam started her business 3 years ago, there have been constant nagging issues with her personnel. Sh sis almost to the point where she is considering getting out of the beauty and wellness business altogether. Which of the following is Sam having a problem with?
her employees
Which of the following is NOT one of the questions you should expect to be asked during an interview?
What is your native language?
Because there has been much confusion at Henry’s establishment in the past few months over who should be doing what and why, he has asked his assistant to prepare an outline of employee and management levels an responsibilities and a thorough description of how the business should run when all of the individuals perform according to the outline. What will Henry’s assistant be creating?
an organizational plan
Liam just sat down to try to take his state board licensing exam. As the rest of the test takers are filtering into the exam room, he is trying to remember the test-taking strategies his instructor shared with him for best results. Which of the following was most likely NOT a test-taking tip given by his instructor?
Answer the hardest questions first, saving the easiest ones for the end
Which of the following is TRUE of electricity and the beauty and wellness industry?
Advanced electrical machines require an understanding of electrical theory
What should you do if clients arrive late and you have the time to take he appointment without jeopardizing other appointments?
Politely advise the clients of the late policy
Which of the following is TRUE of how a beauty professional’s appearance, clothing, and other attire should look?
Watches should be waterproof and shock absorbent
In the beauty industry, the 1st step in selling is to sell ___
yourself
Which of the following BEST differentiates between direct current and alternating current?
Direct current flows in one direction, whereas alternating current flows back and forth
Sherry has recently opened a small establishment. Because she has little money for additional equipment, she will be the only employee for the foreseeable future. Sherry has decided, however, to “give herself a raise” by retailing more. What, exactly, does this mean?
Sherry will spend more time trying to sell products to her customers
Which of the following is NOT one of the image enhancers named in the text?
personal hygiene
Most bacterias are ___
nonpathogenic
Angela wishes to branch out and open at least 6 more locations, 1 in each of the 6 surrounding towns over the next 5 years. When she shares this with her employees, which of the following has she done?
Let her employees know about her long term goals
Orlando has been working day and night to open his own business. 2 nights ago, he completed his executive summary. Last night, he worked on his financial documents. And today he’s been working on his supporting documents. Over the past several days, which of the following has Orlando been preparing?
His business plan
Which of the following is NOT a good example of a mission statement?
“We are going to make 10 million dollars in out first 5 years in business”
Joanna, a business owner, is concerned with fire safety at her establishment. Because of this, she has purchased a state-of-the-art fire detection system along with 5 fire extinguishers, which she has carefully and discreetly stored out of the way inside cupboards. Additionally, she m makes sure that her fire extinguishers are checked annually and that all her employees are well trained in their use. Where, if anywhere, has Joanna gone wrong?
Joanna should not be storing the fire extinguishers out of sight in the cupboards
Reynaldo is a successful beauty professional. His clients list is long and loyal. One area where Reynaldo is not as adept as his coworkers, however, is retailing. Which of the following should Reynaldo always be taking as his 1st step in successfully selling products?
selling himself
You and your business partner have finally, after nearly 20 years in the industry, opened the type of business you’ve always wanted. Although there are plenty of establishments in your city, you had both felt that none provided the slightly simpler services needed by walk-in customers without appointments. Your new business will offer this to your customers by way of a talented staff trained to work fast, with no frills. Which type of establishment have you just opened?
a basic value-priced establishment
Jamison, a beauty pro, knows the important of washing hands, He knows that proper hand washing helps greatly to prevent the spread of germs. And because Jamison _____, it is clear that he is aware of the true benefit of hand washing.
rubs his hands together aggressively, with hot water.1
Which of the following might be considered unethical behavior?
Concealing information about products in order to sell them
Javier owns and runs one of the hottest beauty businesses in Manhattan. His clientele includes a lot of actors, actresses, and leading high powered business people. Javier’s establishment services hundred of clients every week. Which of the following is MOST likely Javier’s biggest expense every month?
Salaries
If, as a beauty professional, you are regularly and successfully recommending and selling additional services to your clients, than you have most likely perfected the practice of ___
ticket upgrading
Chair or booth rental might be perfect for individuals who ___
wish to take a stepping-stone approach to business ownership
Alycia notices a prior employee tried to pre air a crack in the power cord on an electrical device with an insulator. Which of the following may have been used as an insulator?
heavy rubber tape
The average sized-adult should do which of the following if engaging an intense physical activity each day?
Add 2 extra glasses of water to their daily intake
What are the diseases-causing microorganism that are carried in the body by blood or body fluids, such as hepatitis and HIV called?
Bloodborne pathogens
Because Yolanda always adheres to providing skilled and competent service to her customers, to honestly and courteousness, to confidentiality, to keeping up with new techniques, and to give accurate information about the treatments and products she offers, she has done which of the following?
Adhered to ethical practices
Yvonne has just spent the better part of her week interviewing beauty professionals to fill the position vacated when Stacey left to start her own business. Yvonne knows it will be very difficult to replace Stacey because she was one of the most accomplished beauty pros. However, she is determined to do so. One candidate among all the others, Tara, stood out. Yvonne is prob going to hire her. Why is Yvonne going to hire Tara out of all the other candidates?
Tara’s image matches Yvonnes establishment. Not too trendy but just trendy enough
What does adding services and retail sales to your service tickets mean for your business?
Additional revenue
Javier is attempting to create a soothing oil to use on his clients during services. The problem with Javier running into is that when the mixture is left to sit for more than 5 minutes, its components seperate. Which of the following is most likely true of the components of Javier’s mixture?
They are immiscible
The only way to guarantee that you will stay in business is to
take care of your clients
Not crossing your arms when listening to clients or team members is an example of
being aware of your body language
Winston is your friend and coworker, and has had recently confided in you that is he going to start keeping better track of all his tips to avoid trouble down the road. He told you from now on he will be sure to keep a daily log and at the end of the year report exactly half of the cash tips to the IRS when filing taxes. As Winston’s friend, what advice will you give him?
He must report all, not only half of his cash tips to the IRS for his total income
Which of the following is among the guidelines established by the USDA and the US department of health and human services to assist people with achieving a balanced diet
Select a diet low in saturated fats
Genevieve is fresh out of beauty school and anxious to open her own business. In gathering research and pricing out products for her shop, she is contacted by a salesperson of massage oils. He tells her his products are all chemical free and she should pay the extra cost to offer them to her clients. Which of the following would be the BEST reason for Genevieve to decide against buying this salespersons massage oils?
Because there is no such thing as a chemical-free product
Which of the following is more likely to be governed by federal regulatory agencies rather than state regulatory agencies?
Sale of chemicals used on the job
Dana is a beauty pro and has recently been complaining to you, her manager, about her sore neck back and feet. Although Dana has been a professional for many years, the discomfort and pain she is experiencing is a recent phenomenon, coinciding with installation of the new client treatment chairs, which are must larger than the previous ones. Other than the new chairs, nothing else has changed for Dana. As her manager, what is the BEST advice you can give Dana to help her with pain and discomfort?
“Dana, better ergonomics will most likely alleviate much of the pain and discomfort your feeling”
Which of the following is NOT true of the service record card?
It is intended for the client’s use
Zoey is studying for a career in beauty and wellness, Which of the following will be the basis of all long-lasting relationships with Zoey’s clients and coworkers?
Communicating effectively
Harlan, your good friend, lost his father when he was just a boy. His father was a factory worker who spent long days in a overcrowded and unsafe work environment and tragically died in an accident on the job, Harlan wishes to work for the federal government, with the hope of making a real difference in workers’ lives. He would specifically like to help others avoid his fathers fate. Harlan asks you if you think he should work for OSHA. Do you think he should, if yes, why?
Yes, Harlan should work for OSHA because it is a federal agency that regulates and enforces safety and health standards in the workplace.
Which of the following types of business ownership is MOST likely to raise capital by offering shares of stock to stockholders?
a Corporation
Why is it important to take your temperature as part of effectively communicating in the workplace?
Because if you are tired or upset, your interactions with clients might be affected
Which of the following is TRUE of ultraviolet light
it is invisible
Sam is using a strong disinfectant on all of the surfaces around her workstation. Which of the following is the only justifiable reason Sam did not mix a dilute into the product before she began to use it?
The label on the disinfectant does not have the word “concentrate” on it
Omar has asked his client to please sit and wait while he tends to one of his tools. He didn’t want to alarm the client, but he noticed there was a small amount of blood on the roof from a cut on his finger. Which of the following is TRUE of Omar’s implement?
It is contaminated
Jane noticed that as she was working on a client throughout the morning, the electrical extensions cord from her electrical device to the outlet was getting hotter and hotter. Knowing this, which of the following is MOST likely true?
The extension cord’s gauge is too small to support the amperage rating of the electrical device
Which of the following is NOT true for healthy professionals?
Taking a sick day should be avoided at all costs whenever possible
Which of the following is TRUE of products that are incompatible?
No two should be stored next to eachother
It is the end of the workday, and Juanita is about to begin disinfecting all the implements she has used throughout the day. Just before she submerges the implements in the disinfectant, Julia, her boss, runs over to stop her. “Juanita, you cannot disinfect those.” Assuming Julia is right, why couldn’t Juanita do that”?
Juanita had not cleaned any of the implements she was about to disinfect
Darren has just opened high high-end business. When his 1st customer enters his establishment and asks if Darren’s retail products are chemical free, what should his response be?
“No”, because there is no such thing as a chemical-free product
What should a beauty professional do if they experience a hair splinter?
Remove it immediately with warm water and tweezers
How many accepted pictograms are included in all SDS?
9
Fashion is, naturally a(n) ___ for the beauty professional
Creative outlet
Any substance that occupies space and has weight is
Matter
What accompanies the rapid oxidation of a substance during combustion?
the production of heat and light
Once in awhile, you will inevitable encounter a dissatisfied client. Remember the ultimate goal:
Make the client happy
Joaquin, a business owner, is trying to calm down his employee, Greta, because she has received information from her doctor following some bloodwork that she has tested positive for a virus. Greta is frantic because the message her doctor left was unclear, and she’s not sure if she tested positive for HIV or HPV. Although neither would be good news, she knows HPV is more likely to be cured than HIV. Which of the following, if TRUE, would give Greta peace of mind that indeed, she acquired HPV?
Greta acquired the virus through indirect transmission
The average time a potential employer will spend scanning a resume before deciding whether to grant an interview is
20 seconds
Viviane has decided she must increase her numbers of repeat customers in order to establish a more regular clientele and to increase her earnings. Toward this end, she has committed herself to rebooking clients. If she is to have the highest chance at success in establishing a consistent rebooking process, when should she be thinking about and talking to her clients about getting back into the salon for their 2nd visit?
During their 1st visit
Self-esteem is based on ___.
inner strength
Which of the following should you NOT do if and when your interviewer invited you to ask them questions
“I don’t have any questions for you at this time”
Which of the following should you AVOID doing when you take the exam?
Make changes to answers without a good reason
If you do decide to go to work when you are feeling under the weather or slightly sick, which of the following should you avoid doing?
Shaking hands with others
Although Jamie did not have to set up her own small business, she does pay the owner of the establishment she works at a portion of every client fee in exchange for the use of the station and the space. Jamie is MOST likely a(n)
independent contractor
How many elements are known to science today?
118
How does energy move through space?
in waves
Jason has decided to take the most drastic and sweeping measure to rid his tools of all microbial life. Which of the following steps must Jason take to effectively do this?
Jason must sterilize his tools
Which of the following should you do if you don’t feel comfortable writing your own resume?
Seek a professional resume writer
Which of the following is TRUE of antibiotics
They are widely overused today
Marcia is your newly hired employee. Although she has been doing a very good job, she has little to no repeat clientele. Recently, she asked for your advice on how she can improve on getting more repeat clients. She tells you that she always calls two days ahead of time to remind clients of their upcoming appointments, always asks them questions about their home maintenance so that she can learn about their individual needs, always showcases the products she uses during the service in case they want to buy any for at-home use, and always follows up 2 days after their appointment to ask if they want to book a 2nd apt. Where can you tell Marcia is going wrong?
Marcia should try to rebook clients while she is working on them, not two days later.
Prevention of the spread of infections begins and ends with
You
Franco is a product chemnimst, combining chemicals in order to create solutions, suspensions, and emulsions for the purposes of making clients feel, look and smell better. Most recently, Franco has been working on lotions and creams that when mixed with activators, warm bottles in which they are contained. What is Franco relying on to create these lotions?
exothermic reactions
Many of Wilson’s clients complain to him that their skin always appears very bluish-green when they are sitting in his chair. Which of the following would most likely be the cause of this?
the fluorescent lighting above his station
Regina was recently told by her boss that she should enhance her image and likely gain more clients if she focused on her nonverbal communication skills. Which of the following is her boss most likely referring to?
Her facial expressions
Which of the following is TRUE of the poles of an electric current?
They are either positive or negative
Which of the following is NOT true of disinfectants?
They destroy all bacteria
Beauty professionals are permitted and encouraged to ____
refer customers with infections and abnormal conditions to physicians
OSHA defines PPE’s as ___
specialized clothing or equipment worn by an employee for protection against a hazard
