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Leadership > FINAL > Flashcards

FINAL Flashcards

1
Q

What does confirmation bias involve?

A

Looking for information to support an opinion you already have, a decision you already have taken, or an idea you have already formed

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2
Q

Which of the following describes the Dunning-Kruger Effect?

A

A cognitive bias where people with low ability overestimate their competence, while those with high ability underestimate their knowledge or skills

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3
Q

What is groupthink, as defined by Janis?

A

Focuses on the tendency for the group to overvalue in-group harmony at the expense of alternative, minority, or contentious views.

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4
Q

What is the survivorship bias?

A

Judging an event or situation incorrectly based on the fact that it is the only one that has actually survived

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5
Q

Which of the following is part of being “ABLE” in the context of trust?

A
  • Get quality results
  • Capable and competent
  • Resolve problems
  • Develop skills
  • Good at what you do
  • Use skills to help others
  • Has experience
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6
Q

What does it mean to be “BELIEVABLE” according to the document?

A
  • Trustworthy
  • Acts with integrity
  • Honest and sincere
  • Does not talk about people behind their backs
  • Non-judgemental
  • Respectful
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7
Q

What is a key characteristic of being “CONNECTED”?

A
  • Good listener
  • Praises others
  • Interested in others
  • Shares
  • Team player
  • Empathetic
  • Looks for input and feedback
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8
Q

What does “DEPENDABLE” entail as described in the document?

A
  • Reliable
  • Follow through in their commitments
  • Organized and consistent
  • Timely
  • Responsive
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9
Q

What are Herzberg’s Hygiene Factors?

A
  • Interpersonal relations
  • Company policy
  • Salary
  • Working conditions
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10
Q

What does McGregor’s Theory X assume about people?

A
  • Dislike work and will avoid if possible
  • Have to be controlled and threatened to make them work
  • Do not like responsibility and prefer to be directed
  • Want stability security and money at work
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11
Q

What is included in Herzberg’s Motivators?

A
  • Achievement
  • Recognition
  • Work itself
  • Responsibility
  • Advancement
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12
Q

According to Maslow’s Hierarchy of Needs, which need is at the top?

A

Self-actualization

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13
Q

What are the three elements described in Daniel Pink’s theory?

A

Mastery, autonomy and purpose

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14
Q

What does Autonomy mean in Pink’s theory?

A

People need autonomy over their task, time, team and technique

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15
Q

How does Pink describe Mastery?

A
  • The urge to get better - which requires engagement
  • Mastery creates “flow” - optimal experience
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16
Q

What is the focus of Purpose in Pink’s theory?

A
  • Purpose not profit maximization
  • Words matter
  • More than self-interest, greater than themselves
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17
Q

What does the “G” in the GROW model stand for?

A

Goals

18
Q

What is the focus of the “R” in the GROW model?

A

Reality: Now, issues, challenges and distance

19
Q

What does a Dream Goal provide?

A
  • Purpose and meaning
  • The desired future or vision, the big “why”
20
Q

What is a Process Goal in the GROW model?

A

Use smart system (model) to create these goals on way to performance goals

21
Q

What does “S” in SMART Goals represent?

A

Specific (who, what, where, when, why)

22
Q

What question is addressed when setting a SMART goal?

A

What specific outcome am I aiming to achieve?

23
Q

What is the purpose of “R” in SMART goals?

A

Relevant
This ensures that the goal aligns with broader objectives, is meaningful, and is worth pursuing based on priorities.

24
Q

Which metric is considered under the “M” in SMART goals?

A

Measurable
- How progress will be quantified

25
Q

What is a challenge highlighted by Fisher & Shapiro in their negotiation approach?

A

Learning to stimulate helpful emotions in those with whom we negotiate - and in ourselves

26
Q

What is one of the Five Core Concerns?

A
  1. Appreciation
  2. Affiliation
  3. Autonomy
  4. Status
  5. Role
27
Q

What does the core concern “Role” mean in Building Agreement?

A

Fulfillment and role
- Role can be fulfilling or not fulfilling
- Conventional roles: ex. doctor, manager, etc
- Temporary roles: talker, listener, joker, etc

28
Q

What does the core concern “Status” address?

A

We shouldn’t compete with others because we all have high status in some aspect of our life
- Status is ignored when relative standing is inferior to others
- Status is met when you are given full recognition

29
Q

What is the focus of the White Hat in De Bono’s Six Thinking Hats?

A
  • Facts, figures and information
30
Q

What does the Green Hat represent in De Bono’s Six Thinking Hats?

A

Creativity, alternatives and possibilities (provoking)

31
Q

What is the primary function of the Red Hat?

A

Intuition, emotion and feeling

32
Q

What is the role of the Black Hat in decision-making?

A

Judgment, caution, critical and risk assessment

33
Q

What is the definition of Emotional Intelligence as described by Daniel Goleman?

A

The ability to recognize your own feelings and emotions as well as those of others and then to use that information to manage these emotions and your relationships

34
Q

What is a benefit of positive moods as per the document?

A

Helps concentration and creativity

35
Q

What is the role of empathy in Emotional Intelligence?

A

Reading non-verbal signals

36
Q

What is a characteristic of high-trust organizations?

A
  • Attract and keep top talent
  • Innovate more and better
  • Giver higher-quality service
  • Deliver stronger financial performance
37
Q

According to Bob Lee, what is one reason employees leave organizations?

A

Because of their manager
- Manager can’t build trust

38
Q

What is the first rule of trust as mentioned in the document?

A

Trust first

39
Q

What does BATNA stand for?

A

Best Alternative To a Negotiated Agreement

40
Q

What is the definition of a team as per Katzenbach and Smith?

A

A small number of people with complementary skills who are committed to a common purpose, a set of performance goals and approach for which they hold themselves mutually accountable

Leadership (3 decks)

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