FINAL Flashcards
What does confirmation bias involve?
Looking for information to support an opinion you already have, a decision you already have taken, or an idea you have already formed
Which of the following describes the Dunning-Kruger Effect?
A cognitive bias where people with low ability overestimate their competence, while those with high ability underestimate their knowledge or skills
What is groupthink, as defined by Janis?
Focuses on the tendency for the group to overvalue in-group harmony at the expense of alternative, minority, or contentious views.
What is the survivorship bias?
Judging an event or situation incorrectly based on the fact that it is the only one that has actually survived
Which of the following is part of being “ABLE” in the context of trust?
- Get quality results
- Capable and competent
- Resolve problems
- Develop skills
- Good at what you do
- Use skills to help others
- Has experience
What does it mean to be “BELIEVABLE” according to the document?
- Trustworthy
- Acts with integrity
- Honest and sincere
- Does not talk about people behind their backs
- Non-judgemental
- Respectful
What is a key characteristic of being “CONNECTED”?
- Good listener
- Praises others
- Interested in others
- Shares
- Team player
- Empathetic
- Looks for input and feedback
What does “DEPENDABLE” entail as described in the document?
- Reliable
- Follow through in their commitments
- Organized and consistent
- Timely
- Responsive
What are Herzberg’s Hygiene Factors?
- Interpersonal relations
- Company policy
- Salary
- Working conditions
What does McGregor’s Theory X assume about people?
- Dislike work and will avoid if possible
- Have to be controlled and threatened to make them work
- Do not like responsibility and prefer to be directed
- Want stability security and money at work
What is included in Herzberg’s Motivators?
- Achievement
- Recognition
- Work itself
- Responsibility
- Advancement
According to Maslow’s Hierarchy of Needs, which need is at the top?
Self-actualization
What are the three elements described in Daniel Pink’s theory?
Mastery, autonomy and purpose
What does Autonomy mean in Pink’s theory?
People need autonomy over their task, time, team and technique
How does Pink describe Mastery?
- The urge to get better - which requires engagement
- Mastery creates “flow” - optimal experience
What is the focus of Purpose in Pink’s theory?
- Purpose not profit maximization
- Words matter
- More than self-interest, greater than themselves
What does the “G” in the GROW model stand for?
Goals
What is the focus of the “R” in the GROW model?
Reality: Now, issues, challenges and distance
What does a Dream Goal provide?
- Purpose and meaning
- The desired future or vision, the big “why”
What is a Process Goal in the GROW model?
Use smart system (model) to create these goals on way to performance goals
What does “S” in SMART Goals represent?
Specific (who, what, where, when, why)
What question is addressed when setting a SMART goal?
What specific outcome am I aiming to achieve?
What is the purpose of “R” in SMART goals?
Relevant
This ensures that the goal aligns with broader objectives, is meaningful, and is worth pursuing based on priorities.
Which metric is considered under the “M” in SMART goals?
Measurable
- How progress will be quantified
What is a challenge highlighted by Fisher & Shapiro in their negotiation approach?
Learning to stimulate helpful emotions in those with whom we negotiate - and in ourselves
What is one of the Five Core Concerns?
- Appreciation
- Affiliation
- Autonomy
- Status
- Role
What does the core concern “Role” mean in Building Agreement?
Fulfillment and role
- Role can be fulfilling or not fulfilling
- Conventional roles: ex. doctor, manager, etc
- Temporary roles: talker, listener, joker, etc
What does the core concern “Status” address?
We shouldn’t compete with others because we all have high status in some aspect of our life
- Status is ignored when relative standing is inferior to others
- Status is met when you are given full recognition
What is the focus of the White Hat in De Bono’s Six Thinking Hats?
- Facts, figures and information
What does the Green Hat represent in De Bono’s Six Thinking Hats?
Creativity, alternatives and possibilities (provoking)
What is the primary function of the Red Hat?
Intuition, emotion and feeling
What is the role of the Black Hat in decision-making?
Judgment, caution, critical and risk assessment
What is the definition of Emotional Intelligence as described by Daniel Goleman?
The ability to recognize your own feelings and emotions as well as those of others and then to use that information to manage these emotions and your relationships
What is a benefit of positive moods as per the document?
Helps concentration and creativity
What is the role of empathy in Emotional Intelligence?
Reading non-verbal signals
What is a characteristic of high-trust organizations?
- Attract and keep top talent
- Innovate more and better
- Giver higher-quality service
- Deliver stronger financial performance
According to Bob Lee, what is one reason employees leave organizations?
Because of their manager
- Manager can’t build trust
What is the first rule of trust as mentioned in the document?
Trust first
What does BATNA stand for?
Best Alternative To a Negotiated Agreement
What is the definition of a team as per Katzenbach and Smith?
A small number of people with complementary skills who are committed to a common purpose, a set of performance goals and approach for which they hold themselves mutually accountable
