EXAM (pt 2) Flashcards
What is an important characteristic of teams according to the document?
Good performance
What is crucial for team accountability?
Commitment and trust
What is the purpose of setting specific goals in teams?
- Facilitate clear communication and have constructive conflict
- Helps maintain focus in the group and levelling effect (everyone is involved and achieving these goals)
- Small wins along the way
What is the primary focus during the Forming stage?
Dependence on the leader
What characterizes the Storming stage?
- Challenges to the leader and other members
- Clarity of purpose increases
- Cliques & factions may form
- Questioning and conflict
- Emotional and upsetting
- Tolerance, compromise and focus on goals necessary
What happens in the Performing stage?
- Team is performing well
- Strategically aware
- Synergy
- High degree of autonomy
- Team is highly motivated
- Team members look after each other
- Leader delegates tasks and provides personal support
What does the Adjourning stage involve?
- Break up of the group
- Purpose has been fulfilled
- Recognition and sensitivity to people’s vulnerabilities
- Leader moves on
- Also known as mourning
What role does the “Plant” perform in a team?
- Creators and innovators
- They love praise
- Have novel ideas
- Work alone
- Impractical
- Can ignore constraints
What is a key trait of the “Teamworker”?
- Provides support
- Listener
- Internal negotiator
- Perceptive
- Flexible
- Diplomatic
- Glue
- Popular
- Team cohesion
- Indecisive
- Uncommitted position
- Avoid confrontation
What is the “Shaper” known for?
- Challenge team to improve
- See obstacles as challenges
- Maintain focus and motivation
- They are quite pushy
- Pressure
- Courage
- Dynamic
What does the “Completer Finisher” focus on?
- Make sure the project is completed
- Perfectionist
- Looking at detail
- Focus on deadlines
- Polished
- Scrutinise
- Avoid errors
What are the four social styles identified by Larry Wilson?
- Expressive
- Analytical
- Driver
- Amiable
What characterizes the “Analytical” style?
- Asking questions and staying on task. Avoid
small talk. Attention to detail - Be specific
- Slow and careful
- Do not dominate the conversation
- Avoid stress and withdraws
What is the primary trait of the “Driver” style?
- Businesslike, results oriented, control, confident without showing a lot of emotion, value power and options
- Big picture and rational benefits
- Quick pace, focus on benefits and outcomes
- Clarify and prioritize
- Not detail oriented but expect you to know the facts
What is a notable behavior of the “Expressive” style?
- Energetic, intuitive, talkative, enthusiastic, ambitious risk-takers
- Energize others, move fast, appreciate recognition
- Big picture, collaborate, like to have their ideas values
- Innovation and risk taking
What are the five main personality traits in the Big Five model?
- Neuroticism
- Openness to experience
- Agreeableness
- Extraversion
- Conscientiousness
What does Neuroticism represent in the Big Five?
- Depressed, anxious, insecure, vulnerable, hostile
- Stable, calm, uninspiring
What is a characteristic of Agreeableness?
- Accepting, conforming, trusting, nurturing
- Competitive, argumentative, untrustworthy
How is Extraversion defined in the Big Five model?
- Sociable, assertive, positive energy
- Reserved, reflective, self-absorption
Who is the author of The Five Dysfunctions of a Team?
Partick Lencioni
What does Lencioni identify as a primary challenge for dysfunctional teams?
- Absence of trust
- Fear of conflict
- Lack of commitment
- Avoidance & accountability
- Inattention to results
What is the first step in Kotter’s 8-Step Model?
Create urgency
What is a central theme in The Five Dysfunctions of a Team?
Kathryn Peterson new CEO who is trying to organize the management team and they have many dysfunction in the team and her job is to get them working as a team
What is emphasized in Step 2: Form a Powerful Coalition?
- Identify and convince key change leaders
- Lead the change
- Get emotional investment
- Variety of sources/areas/skills
- Team building
What is the goal of Step 6: Create Short-Term Wins?
Motivate the people after completing short an easy goals and rewarding them with a prize
What does Step 8: Anchor Change in Corporate Culture focus on?
- Make the changes become part of the organization’s core
- Make the change appear everywhere
- Ensure continued support
- Talk about progress and success every chance you get
- Communicate to new hires
- Recognition of original members
What are the 4 I’s of Transformational Leadership?
- Idealized influence
- Inspirational motivation
- Intellectual stimulation
- Individualized
consideration
What does Idealized Influence emphasize?
- Ideal role model
- “Walk the talk”
- “Practice what they preach”
- Win trust through actions
- Follower’s needs above their own
- High standards and ethical principles
How does Individualized Consideration manifest in leadership?
- Genuine concert for the needs and feelings of followers
- Personal attention to get their best. Listen to their needs
- Coaches and mentors
- Followers treated differently
- Empowered and supported
- Understands motivation
- Delegation or direction
What is a key feature of Intellectual Stimulation?
- Challenges followers to be innovative & creative
- New ideas
- Avoid criticism for mistakes
- Change and learn
- Encourage autonomy
- Provides big picture and challenges assumptions
- Engage in problem solving
What is the core principle of Simon Sinek’s Start with Why?
- The golden circle
- Great leaders inspire action by focusing on their purpose or “why.”
What are the three layers of the Golden Circle?
- What (product/service)
- How (process)
- Why (purpose)
What is a key focus of the “Why” in the Golden Circle?
Highlighting the motivation or belief behind actions
What does Sinek highlight about great leaders?
All great leaders have charisma because they have clarity of why
According to David JP Phillips, which neurotransmitter is associated with increased focus, motivation, and better memory when released during storytelling?
Dopamine
In his talk, David JP Phillips refers to a cocktail of neurotransmitters he aims to induce in the audience. What does he call this combination?
Angel’s cocktail which includes dopamine, oxytocin, endorphins
What is one method David JP Phillips suggests to increase dopamine levels in storytelling?
Build suspense, launch a cliffhanger
What is the primary purpose of the Octalysis Framework?
Analysis on how gamified a system is and look how something already gamified can improve
How many Core Drives are identified in the Octalysis Framework?
8
Which Core Drive in the Octalysis Framework is associated with the motivation to achieve mastery and overcome challenges?
Development and accomplishment
In the Octalysis Framework, which side of the octagon represents extrinsic motivation?
Black hat gamification, right side
What leadership approach did Captain David Marquet implement aboard the USS Santa Fe?
Intent based leadership
What was the primary goal of adopting an intent-based leadership model on the USS Santa Fe?
- Psychological ownership, if you want your people to think, give control
- Empower the crew and foster accountability at all levels
How did Captain Marquet’s leadership style impact the crew’s performance?
Improved engagement, performance, and decision making among the crew
What is a key principle of intent-based leadership as demonstrated in the video?
Give control through competence and clarity
Which one of the following is one of Cialdini’s Principles of Persuasion
- Reciprocity
- Authority
- Liking
- Social proof
- Scarcity
- Consistency
- Unity
