Fill in the Blank Exam Review

Question 1

The process of management involves the functions of planning, __________ , leading, and controlling.

Answer 1

Organizing

Question 2

An effective manager achieves both high-performance results and high levels of ___________ among people doing the required work

Answer 2

Satisfaction

Question 3

Performance efficiency is a measure of the __________ associated with task accomplishment

Answer 3

Resource cost

Question 4

The requirement that a manager answer to a higher-level boss for performance results achieved by a work team is called ___________

Answer 4

Accountability

Question 5

Productivity is a measure of the quantity and __________ of work produced, relative to the cost of inputs

Answer 5

Quality

Question 6

___________ managers pay special attention to the external environment, looking for problems and opportunities and finding ways for the organization to best deal with them.

Answer 6

Top

Question 7

The accounting manager for a local newspaper would be considered a __________ manager, whereas the editorial director for sports would be considered a __________ manager.

Answer 7

Staff; Line

Question 8

When a team leader clarifies desired work targets and deadlines for members of a work team, they are fulfilling the management function of __________.

Answer 8

Planning

Question 9

The process of building and maintaining good relationships with others who may help implement a manager’s work agendas is called __________.

Answer 9

Networking

Question 10

In Katz’s framework, top managers tend to rely more on their __________ skills than do first-line managers.

Answer 10

Conceptual

Question 11

The management function of __________ is being performed when a retail manager measures daily sales in the women’s apparel department and compares them with daily sales targets.

Answer 11

Controlling

Question 12

The assumption that people are complex with widely varying needs is most associated with the __________ management approaches.

Answer 12

Behavioral/Human Relations

Question 13

The father of scientific management is ___________.

Answer 13

Fredrick Taylor

Question 14

When the registrar of a university deals with students by an identification number rather than a name, which characteristic of bureaucracy is being displayed and what is its intended benefit?

Answer 14

Impersonality=Fairness

Question 15

If an organization was performing poorly and Henri Fayol was called in as a consultant, what would he most likely suggest to improve things? ___________________________

Answer 15

Teach managers to better plan and control

Question 16

Advice to study a job, carefully train workers to do that job, and link financial incentives to job performance would most likely come from __________.

Answer 16

Scientific Management

Question 17

The highest level in Maslow’s hierarchy includes __________ needs.

Answer 17

Self-actualization

Question 18

Which management theorist would most agree with the statement “If you treat people as grownups they will perform that way”? __________

Answer 18

Argyris

Question 19

Resource acquisition and customer satisfaction are important when an organization is viewed as a(n) __________.

Answer 19

Open System

Question 20

When managers try to avoid hearsay and make decisions based on solid facts and information, this is known as __________.

Answer 20

Evidence Based Management

Question 21

If you know something because of a gut feeling your knowledge is based on ___________.

Answer 21

Intuition

Question 22

Laura regularly questions her professors in class and challenges conventional wisdom. She is demonstrating which of the four attributes of critical thinking? ________________

Answer 22

Intellectual Independence

Question 23

Mark admitted to some flaws in the plan he presented on increasing the company’s strategic growth and altered his opinion based on new market research. He is demonstrating which of the four attributes of critical thinking? _____________________

Answer 23

Intellectual Humility

Question 24

Asking, “Is this the most important problem to consider?” is an attempt to address which intellectual standard? __________

Answer 24

Completeness