Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

MGT-420 > Ch. 1 > Flashcards

Ch. 1 Flashcards

1
Q

Career readiness

A

Skills, competencies, aspirations, and goals that advances your career, even in rapidly changing environments

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

**Intelectual Capital Equation

A

Intellectual Capital = Competancy x Engagement

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Competancy

A

Your personal talents or job-related capabilities.
Won’t guarantee success

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Commitment

A

How hard you work to apply your talents and capabilities to important tasks

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Knowledge Workers

A

Someone whose mind is a critical asset to employers
Information age is dominated by them
Creative and insightful

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Whole mind competencies

A

Have…
High concept: Creative, good with ideas
High touch: Joyful, good with realtionships

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Smart Workforce

A

Have both technical and human skills, and work in “communities of action” to share tasks and solve problems

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Fourth Industrial Age

A

Unlocking the cloud, mobile internet, automation and robotics, and artificial intelligence as driving forces of change

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Tech IQ

A

The ability to use technology and to stay updated as technology continues to evolve
Critical to build and maintain
Baseline foundation for succeeding in today’s smart workforce
Checking inventory, making sales transaction, ordering supplies, telecommuting, virtual teams

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Globalization

A

The worldwide interdependence of resource flows, product markets, and business competition

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

The concequences of globalization

A

The national boundaries hardly count anymore in the world of business

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Job Migration

A

When firms shift jobs from a home country to foreign ones
U.S. is the net loser to job migration
China, India, and Philippines are the net gainers

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Reshoring

A

The shift of manufacture and jobs back home from foreign locations

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Ethics

A

Set moral standard of what is “good” and “right” in one’s behavior

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

What is a good indicator of ethics in organizations?

A

The emphasis given to social responsibility and sustainability practices
Integrity and ethical leadership at all levels

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Corporate governance

A

The active oversight of management decisions and performance by a company’s board of directors

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

Workforce Diversity

A

Workers’ differences in terms of gender, race, age, ethnicity, religion, sexual orientation, and able-bodiedness

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

Leaking pipeline problem

A

When women face obstacles that cause them to drop out of upward career paths
Caused by discrimination

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

Prejudice

A

The stage for diversity bias
The display of negative, irrational attitudes toward people who are different from us

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

Discrimination

A

When minorities are unfairly treated and denied the full benefits of organizational membership

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

The glass ceiling effect

A

An invisible barrier limiting career advancement of women and minorities
Caused by discrimination

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

Leadership Double Bind

A

Exihbiting feminie characterists you will be percieved as weak
Exihbiting masculine characterists you will be percieved as weak and a bitch

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

Implicit bias

A

aka unconsious bias
an embedded prejudice that is largely unconsious and that results in the discriminatort treatment of others

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

Free agent and on-demand economy

A

In this economy, people change jobs often and take “gigs” on flexible contracts with a shifting mix of employers

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
Q

Shamrock organization

A

Operates with a core group of full-time long-term workers (first leaf, shrinking and being repalced) supported by others who work on contracts and part-time (second and third, growing and replacing)

Don’t have to pay benefits to everyone

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
26
Q

Self-management

A

Free agent and on-demand economy places a premium on your capacity to do this
The ability to understand oneselft, exercise initiative, accept responsibility, and learn from experience

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
27
Q

The early career survival skills

A

Mastery: Need to be good at something to contribute value

Networking: To know people, get connected, network within and outside organization

Entreprenueriship: Act as if you are running your own business, spot ideas and opportunities, persue things

Tehchnology: Embrace it, stay up to day, and fully utilize it

Marketing: Communicate your personal and work team successes and progresss

Renewal: Learn and change continuously, always improving yourself

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
28
Q

Social Networking

A

The use of dedicated websites and applications to connect people having similar interests

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
29
Q

Organization

A

A collection of people working together to achieve a common purpose

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
30
Q

What is the broad purpose of any organization?

A

To provide goods or services valued to customers and clients

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
31
Q

What is a clear sense of purpose tied to?

A

Quality products and services
Customer satisfaction
Social responsibility

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
32
Q

Open system

A

Transforms resource inputs from the environment (people, information, resources, and capital) into product outputs (finished goods and services)
All organizations are one that interact with their enviornment
This process causes added value to the product

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
33
Q

Productivity

A

The quantity and quality of work performance, with resouce utilization considered
The most common ways to assess performance

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
34
Q

Performance effectiveness

A

an output measure of task or goal accomplishment

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
35
Q

Performance efficiency

A

An input measure of resource cost associated with goal accomplishment

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
36
Q

Focus on valuing human capital

A

THe premium is on high-involvement work setting that rally the knowledge, experience, and commitment of all members

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
37
Q

Demise of “command-and-control”

A

Traditional top-down “do as I say” bosses are giving way to participatory bosses who treat people with respect

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
38
Q

Emphasis on teamwork

A

Organizations are becoming less hiearchial and more driven by teamwork that pools talents for creative problem solving

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
39
Q

Preeminence of technology

A

Developments in computer and information technology keep changing the way organizations operate and how people work

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
40
Q

Importance of networking

A

Organizations and their members are networked for intense, real-time communication and coordination

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
41
Q

New workforce expectations

A

A new generation of workers in less tolerant of hiearchy, attentive to performance merit, more informal, and concerned for work-life balance

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
42
Q

Concern for sustainability

A

Social values call for more attention on the preservation of natural resources for future generations and understanding how work affects human well-being

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
43
Q

Manager

A

A person who supports, activates, and is reponsible for the work of others

44
Q

Board of directors

A

aka board of trustees
Supposed to make sure an organization is well run and managed in a lawful and ethical manner

45
Q

CEO

A

Chief executive officer

46
Q

COO

A

Chief operating officer

47
Q

CFO

A

Chief financial officer

48
Q

CIO

A

Chief information officer

49
Q

CDO

A

Chief diversity officer

50
Q

Top managers

A

Guide the performance of the organization as a whole or of one of its major parts

51
Q

Middle managers

A

Oversee the work of large departments or divisions

52
Q

Team leaders

A

aka supervisors
Report to middle managers and supervise groups of non-managerial workers

53
Q

Line managers

A

Directly contibute to producing the organization’s goods or services

54
Q

Staff managers

A

Use special technical expertise to advise and support line workers

55
Q

Functional managers

A

Responsible for one area, such as finance, marketing, production, personnel, accounting, or sales

56
Q

General managers

A

Responsible for complex, multifunctional units

57
Q

Administrator

A

A manager in a public or nonprofit organization

58
Q

Accountability

A

The requirement to answer to a higher authority and show performance results to a supervisor

59
Q

Effective manager

A

Helps others achieve high performance and satisfaction

60
Q

Quality of worklife

A

Introduced by the dual concern for performance and satisfaction
The overall quality of human experiences in the workplace
Worklife balance, good coworkers, decent pay and benefits, nice working conditions, environment

61
Q

The Manager’s Challenge

A

Accountability flows upward to higher management
Dependency flows downward to work team members

62
Q

Upside down pyramid view of organizations

A

Organizations show customers at the top being served by workers who are supported by managers

Top managers support team learders and managers who support the frontline operating workers, who serve the customers and clients

63
Q

Moral behavior

A

Acting according to their own morals

64
Q

Immoral behavior

A

Acting against a moral standard

65
Q

Amoral behavior

A

Unknowingly doing the wrong thing

66
Q

Stakeholders

A

Employees/Mgmt (Higher pay, higher benefits)
Owners/Shareholders/Investors (Lower Cost, higher profits)
Customers (Lower prices, higher quality)
Partners/ Suppliers/Vendors
Local Community

67
Q

Organizational performance

A

Value creation is a very important notion for organizations
Value is created when an organization’s operations adds value to the original cost of resource inputs

68
Q

The 4 functions of management

A

Planning: Setting performance objectives and deciding how to achieve them
Organizing: Arranging tasks, people, and other resources to accomplish the work
Leading: Inspiring people to work hard to achieve high performance
Controlling: Measureing performance and taking action to ensure desired results

69
Q

Interpersonal roles of a manager

A

How a manager interacts with other people
Figurehead, leader, liaison

70
Q

Informational roles of a manager

A

How a manager exchanges and processes information
Monitor, disseminator, spokesperson

71
Q

Decisional roles of a manager

A

How a manager uses information in decision making
Entrepreneur, disturbance handler, resource allocator, negotiator

72
Q

Management process

A

Planning, organizing, leading, and controlling the use of resources to accomplish performance goals

73
Q

Planning

A

The process of setting goals and objectives and making plans to accomplish them

74
Q

Organizing

A

The process of defining and assigning tasks, allocating resources, and providing resource support

75
Q

Leading

A

the process of raising enthusiasm and inspiring efforts to achieve goals

76
Q

Controlling

A

The porcess of measuring performance and taking action to ensure desired resultes

77
Q

Agenda setting

A

Develops action priorities for accomplishing goals and plans

78
Q

Networking

A

The process of creating positive relationships with people who can help advance agendas

79
Q

Social capital

A

A capacity to get things done with the support and help of others

80
Q

Skill

A

The ability to translate knowledge into action that results in desired performance

81
Q

Learning

A

A change in behavior that results from experience

82
Q

Self-awareness

A

Having a resal, unbiased understanding of our strength and weaknesses

83
Q

Lifelong learning

A

Continuous learning from daily experiences

84
Q

Learning agility

A

A willingness to grow, to learn, and to have insatiabile curiosity

85
Q

Conceptual skills

A

The ability to think analytically and achieve integrative problem solving
Mostly for top level managers

86
Q

Human skills

A

The ability to work well in cooperation with other person; emotional intelligence
Equal regarding all manager positions

87
Q

Technical skills

A

The ability to apply expertise and perform a special task with proficiency
Mostly for technical skills

88
Q

Human Skill

A

aka interpersonal skill
the ability to work well in cooperation with other people

89
Q

Emotional intelligence

A

The ability to manage ourselves and our relationships effectively

90
Q

Conceptual skill

A

The ability to think analytically to diagnose and solve complex problems

91
Q

Self Awareness

A

Blind spot - Known to others, unknown to you
Open area - Known to others and Known to you
The unknown - Unknown to others and unknown to you
Hidden self - Unknown to others, known to you

92
Q

SWOT analysis

A

Identitifies individual strengths and weaknesses, as well as enviornmental opportunities and threats

93
Q

The process of management involves the functions of planning, _______, leading and controlling.

a. accounting
b. creating
c. innocating
d. organizing

A

d. organizing

94
Q

An effective manager achieves both high-performance results and high levels of __________ among people doing the required work.

a. turnover
b. effectiveness
c. satisfaction
d. stress

A

c. satisfaction

95
Q

Performance efficiency is a measure of the _____________ associated with task accomplishment.

a. resource costs
b. goal specificity
c. product quality
d. product quantity

A

a. resource costs

96
Q

The requirement that a manager answer to a higher-level boss for performance results achieved by a work team is called ____________.

a. dependency
b. accountability
c. authority
d. empowerment

A

b. accountability

97
Q

Productivity is a measure of the quantity and _____________ of work produced, relative to the cost of inputs.

a. quality
b. cost
c. timeliness
d. value

A

a. quality

98
Q

__________ managers pay special attention to the external environment, looking for problems and opportunities and finding ways for the organization to best deal with them.

a. Top
b. Middle
c. Lower
d. First-line

A

a. Top

99
Q

The accounting manager for a local newspaper would be considered a _____________ manager, whereas the editorial director for sports would be considered a ____________ manager.

a. general, functional
b. middle, top
c. staff, line
d. senior, junior

A

c. staff, line

100
Q

When a team leader clarifies desired work targets and deadlines for members of a work team, they are fulfilling the management function of ________________.

a. planning
b. delegating
c. controlling
d. supervising

A

a. planning

101
Q

The process of building and maintaining good relationships with others who may help implement a manager’s work agendas is called ________.

a. governance
b. networking
c. authority
d. entrepreneurship

A

b. networking

102
Q

In Katz’s framework, top managers tend to rely more on their __________ skills than do first-line managers.

a. human
b. conceptual
c. decision-making
d. technical

A

b. conceptual

103
Q

The research of Mintzberg and others concludes that managers __________.

a. work at a leisurely pace
b. have blocks of private time for planning
c. are never free from the pressures of performance responsibility
d. have the advantages of flexible work hours

A

c. are never free from the pressures of performance responsibility

104
Q

When someone holds a negative attitude toward minorities, this is an example of ____________. When a team leader with a negative attitude toward minorities makes a decision to deny advancement opportunities to a Hispanic team member, this is an example of _____________.

a. discrimination, prejudice
b. emotional intelligence, social capital
c. performance efficiency, performance effectiveness
d. prejudice, discrimination

A

d. prejudice, discrimination

105
Q

Trends in the new workplace include which of the following?

a. More emphasis by managers on giving orders.
b. More attention by organizations to valuing people as human assets.
c. Less teamwork.
d. Less concern for work–life balance among the new generation of workers.

A

b. More attention by organizations to valuing people as human assets.

106
Q

The manager’s role in the “upside-down pyramid” view of organizations is best described as providing ___________ so that workers can directly serve ___________.

a. direction, top management
b. leadership, organizational goals
c. support, customers
d. agendas, networking

A

c. support, customers

MGT-420 (4 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions