Feedback Flashcards
1
Q
Define feedback
A
Information communicated to an individual/group regarding behaviour or performance (learning/development).
- pain is biological feedback
- price is feedback
- phase interference is feedback
- sensors are feedback
2
Q
6 types of Feedback (PNCDDF)
A
- Positive
- Negative
- Constructive (guiding improvement in a supportive manner).
- Deconstructive (criticism without guidance).
- Directive (provides explicit guidance).
- Facilitative (encourages self-discovery and problem-solving).
3
Q
3 other types of Feedback (ACE)
A
- Appreciation (expresses gratitude and recognition and fulfills needs to feel valued - motivates and encourages us).
- Coaching (helps receiver improve, learn - focus on growth and development).
- Evaluation (rates/ranks receiver against set of standards or expectations - grades).
4
Q
Manuel London “how and why feedback works.”
A
- Constructive feedback is not positive.
- Constructive feedback is followed by explanation of how to move forward.
- Start with recognizing what you do well, negative feedback is framed as “this is what is necessary to meet the standards.”
- Focus on recipients behaviour, not personality.
- Best to happen in the moment (ASAP) when event is fresh.
5
Q
Kim Scott Radical Candor Framework (4 squares).
A
Radical Candor (high care, high directness).
Ruinous Empathy (high care, low directness).
Obnoxious Agression (low care, high directness).
Manipulation insincerity (low care, low directness).
6
Q
Feedback Relevant Terms
A
- Johari Window (techniques to better understand relationships with yourself and others).
- Emotional Intelligence
- Active Listening
- Non-Verbal Feedback
