Fallback

Question 1

This feature enables sales associates to perform basic point-of-sale operations when SuiteCommerce InStore (SCIS) is unable to connect to NetSuite.

Answer 1

SCIS Fallback

Question 2

Events when NetSuite is not available and Fallback can be used

Answer 2

NetSuite twice yearly major updates

NetSuite scheduled maintenance

Temporary internet outage

Question 3

(True or False) In Fallback sales associates can use custom discounts regardless of authorization requirements.

Answer 3

True

Question 4

(True or False) Orders submitted in Fallback are posted to NetSuite through a consolidation process that occurs synchronously.

Answer 4

False. Asynchronously

Question 5

(True or False) An administrator or manager may need to reconcile a Fallback transaction if it fails to create a transaction in NetSuite

Answer 5

True. General ledger accounts and inventory will be out of date until transactions are posted in NetSuite

Question 6

(Is Fallback Supported?) Void lines on orders

Answer 6

No

Question 7

(Is Fallback Supported?) Currency rounding

Answer 7

No

Question 8

(Is Fallback Supported?) Quantity or customer based pricing

Answer 8

No

Question 9

(Is Fallback Supported?) Editing/Creating new customers and Viewing Customer profile

Answer 9

No

Question 10

(Is Fallback Supported?) Assigning customers to orders

Answer 10

No

Question 11

(Is Fallback Supported?) Returns

Answer 11

No

Question 12

(Is Fallback Supported?) Refunds

Answer 12

No

Question 13

(Is Fallback Supported?) Quotes

Answer 13

No

Question 14

(Is Fallback Supported?) Shipping and Pickup

Answer 14

No

Question 15

(Is Fallback Supported?) Partial payments

Answer 15

Yes

Question 16

(Is Fallback Supported?) Email receipts

Answer 16

No

Question 17

(Is Fallback Supported?) Print receipts

Answer 17

Yes

Question 18

(Is Fallback Supported?) Sales rep selection on orders

Answer 18

Yes

Question 19

(Is Fallback Supported?) SCIS Cash Drawer Management

Answer 19

No

Question 20

(Is Fallback Supported?) Adding custom discounts and price override

Answer 20

Yes

Question 21

(Is Fallback Supported?) Adding Promotions

Answer 21

No

Question 22

(Is Fallback Supported?) Using Gift Certificates for payment

Answer 22

No

Question 23

(Is Fallback Supported?) Purchasing Gift Cards

Answer 23

No

Question 24

(Is Fallback Supported?) Search for products

Answer 24

Yes

Question 25

(Is Fallback Supported?) Search for Transaction

Answer 25

No

Question 26

(Is Fallback Supported?) Serialized or lot items

Answer 26

No

Question 27

(Is Fallback Supported?) Images of products

Answer 27

No

Question 28

(Is Fallback Supported?) UPC code and Item name

Answer 28

Yes

Question 29

(Is Fallback Supported?) Product Detail Page (PDP)

Answer 29

No

Question 30

(Is Fallback Supported?) Product lists

Answer 30

No

Question 31

(Is Fallback Supported?) Parent matrix items

Answer 31

No

Question 32

(Is Fallback Supported?) Child Matrix Items

Answer 32

Yes

Question 33

(Is Fallback Supported?) View of inventory information

Answer 33

No

Question 34

(Is Fallback Supported?) Multiple Languages

Answer 34

No

Question 35

Fallback Supported Payment Methods

Answer 35

Cash
External PIN Pad
Check
Any custom non-electronic payment method

Note: Systems that only use payment processing capabilities in NetSuite, are not supported.