Fact Sheet: Clinical Unit

Question 1

Name as many clinical risks commonly present in complaints as possible. (11 possible answers)

Answer 1

Behaviour management including the use of restraint.

Change of health status/clinical deterioration.

Falls management.

Infection control management.

Medication management.

Nutrition and hydration.

Pain management.

Palliative/end of life care.

Pressure injury prevention and management. Wound management.

Weight loss.

Question 2

When should you seek advice from the clinical unit? (7 possible answers)

Answer 2

Cases that require complex clinical advice (multiple clinical issues and/or co-morbidities requiring extensive research)

Clinical matters associated with Directions

Cases involving clinical issues likely to be escalated for compliance action

Cases that are being escalated for consideration of the quality of clinical care at a systemic level

Cases where clinical matters are of a high profile or are likely to be the subject of a referral to a professional association or other Government body

Cases under review that involve clinical issues.

Question 3

What is the clinical advice email address?

Answer 3

clinical.advice@agedcarequality.gov.au

Question 4

What do the clinical team need to know when you seek advice?

Answer 4

NCCIMS case ID.

Key contact details

Service and approved provider names∙

Reason for urgent response (if requested), including any specific legislative timeframes to be met.

Brief description of the clinical issue(s)

Relevant background information

Clinical question(s) to address the clinical issues, including specified date ranges to be considered.

Relevant documentation is clearly labelled and available on NCCIMS.

Risk identified in the assessment process.