ACQ Standards 1 & 2

Question 1

1(3)(a) Each consumer is treated with…?

Answer 1

Dignity and respect, with their identity, culture and diversity valued

Question 2

1(3)(b) A service must demonstrate that they are _____ safe

Answer 2

Culturally

Question 3

1(3)(c) Each consumer is supported to exercise choice and independence in what areas? (4 possible answers)

Answer 3

1) Making decisions about their own care and the way care and services are delivered
2) Involving others in their care
3) Communicating their decisions
4) Making connections, including intimate relationships, with others and maintaining those
connections

Question 4

1(3)(d) Each consumer is supported to ____ _____ to enable them to live the best life they can.

Answer 4

take risks

Question 5

1(3)(e) Information communicated to consumers needs to be? CATCEE

Answer 5

Current
Accurate
Timely
Clearly Communicated
Easy to understand
Enables them to exercise choice

Question 6

1(3)(f) Each consumers _____ is respected and ____ _____ kept ____.

Answer 6

privacy, personal information, confidential

Question 7

1(2)(a) The organisation has a culture of _____ and _____.

Answer 7

inclusion and respect

Question 8

1(2)(b) The organisation supports consumers to exercise _____ and _____.

Answer 8

choice and independence

Question 9

1(2)(c) True or False: Organisations don’t need to worry about consumer privacy

Answer 9

False

Question 10

2(3)(a) When assessing and planning for the delivery of services and care, a service provider needs to demonstrate that they have considered what area?

Answer 10

The risks to the consumer’s health and wellbeing posed by the care and services being considered.

Question 11

2(3)(b) Quality assessment and planning identifies and addresses what key areas? (3 possible answers)

Answer 11

A consumer’s current needs, goals and preferences, advance care planning, and end-of-life planning if the consumer wishes.

Question 12

2 (3)(c) True or False - A Service needs to demonstrate assessment and planning have been done in partnership with the consumer.

Answer 12

True

Question 13

2 (3)(c) Yes or No - Is a Service required to include other stakeholders and representatives in assessment and planning?

Answer 13

Yes

Question 14

2(3)(d) What is the document’s name containing the assessment and planning outcomes?

Answer 14

A Care and Services Plan