Facilities Management Flashcards
Is a profession that encompasses multiple disciplines to ensure functionality of the built environment by integrating people, place, process and technology
Facilities management
IFMA
International facility management association
Services under facility management
- cleaning
- security
- support
- catering
- property
Security services
- physical security
- surveillance
- technical installation
- emergency management
Cleaning services
- daily cleaning
- periodical cleaning
- segment cleaning
- special cleaning
Support services
- front & back office
- welfare facilities
- labour supply
Catering services
- contract catering
- event catering
- confectionary services
- vending services
Property services
- building & ground maintenance
- energy management
- damage control
What are the 11 core competencies of facility management?
- communication
- human factor
- operations & maintenance
- project management
- business & finance
- quality
- real estate & property management
- leadership & strategy
- business continuity
- technology
- environmental stewardship & sustainability
Communication plans and processes for both internal and external stakeholders
Communication
Emergency and risk management plans and procedures
Emergency preparedness and Business continuity
Sustainable management of built and natural environments
Environmental stewardship and sustainability
Strategic plans, budgets , financial analyses, procurement
Finance & business
Healthy and safe environment, security, FM employee development
Human factors
Strategic planning, organize staff and lead organization
Leadership and strategy
Building operations and maintenance, occupant services
Operations and maintenance
Foresight in management of all projects and related contracts
Project management
Best practices, process improvements, audits and measurements
Quality
Real estate planning, acquisitions and disposition
Real estate and property management
Facility management technology, workplace management systems
Technology
Is responsible for an effective and strategic planning that simplifies the day-to-day business operations of an organization, with paying special attention to its infrastructure management
Facility manager
A facility manager looks after various aspects including:
- vendor management
- contract management
- client management
They have to ensure the most suitable work environment by using best practices that reduce operational costs and boosts productivity
Facility manager
Is an integrated multidisciplinary, interdisciplinary field devoted to the coordination of space, infrastructure, people and organization, often associated with the administration of office blocks, arenas, school, convention center
Facility management
The discipline of facility management and the role of facility managers in particular are evolving to the extent that many managers have to operate at two levels:
- strategic-tactical
- operational
Proper operation is accomplished by managing the following activities: (10)
- health and safety
- fire safety
- security
- maintenance, testing and inspection
- cleaning
- operational
- tendering
- commercial property management
- business continuity planning
- space allocation and changes
LPG
Liberalization, privatization, globalization
Is managing all the support system which is required for operating core operation of business from janitorial services to maintenance of equipments
Facility management
Maximize value and provide efficient management services at lower operating cost and maintaining high service level
Facility management
types of facility management services
Soft service
Hard services
Production support services
Specialized services
Involvement of human skill
Soft services
Involvement of electrical and mechanical equipments with human skill
Hard services
It is the role of a facility manager to ensure proper operation of all essential building services. These services can include: (5)
- normal power
- emergency power systems
- environmental conditions
- building monitoring systems
- life/safety systems
A profession that encompasses multiple disciplines to ensure functionality
Facility management
The practice or coordinating the physical workplace with the people and work of the organization
facility management
Is the integrated of processes within an organization to maintain and develop the agreed services which support and improve the effectiveness
Facilities management
Is the integration of multi-disciplinary activities within the built environment
Facilities management
CAFM
Computer aided facility management
Components of best in class systems may include: (9)
- Certificate of insurance
- incident tracking
- project management
- preventive maintenance
- automated & mass communications
- visitor access
- security
- fire & life safety
- accounting
Company’s second largest asset
Facilities
Company’s largest asset
Employees
Scope of facilities management (6)
- real estate management
- occupancy management
- maintenance management
- asset management
- financial and performance management
- building systems
Top 4 skills for a maintenance manager
- organizational skills
- ability to see the big picture
- people skills
- analytical skills
Example of hard fm services
- fire safety system
- lighting system
- hvac
- plumbing
- electricity
Example of soft fm services
- waste management
- catering
- space planning
- landscaping
- cleaning services
What does a facility manager manage?
- people
- process
- place
- technology
