FA 202 Flashcards
Which of the following statements concerning the human life value concept is (are) correct?
I. It is the capitalized value of an individual’s net future earnings after subtracting self-maintenance costs.
II. It is the measure of the value of benefits that dependents can rightfully expect from their breadwinner or supporter.
(C) Both I and II
Which of the following statements regarding financial planning is correct?
(A) Most advisors and clients engage in comprehensive financial planning.
(B) In most cases, you will be addressing one or a few of the client’s most important financial needs.
(C) Most people are looking for help with financial planning, and proactively seek it out.
(D) Knowledge is the most important factor in success as a financial advisor. Activity (prospecting and approach) is secondary.
(B) In most cases, you will be addressing one or a few of the client’s most important financial needs.
The human life value concept is a measure of which of the following?
(A) the production potential of an individual over his or her life expectancy
(B) the difference between an individual’s value today and his or her value in the future
(C) the value actuaries are able to attach to the average mortality of a group of people
(D) the group sharing of losses of people exposed to a specific risk
(A) the production potential of an individual over his or her life expectancy
Which of the following statements regarding a will is correct?
I. The will is legally enforceable at death and is not operative until that time.
II. Prior to one’s death, a will cannot be amended, revoked or destroyed by the maker
(A) I only
The financial planning pyramid illustrates that the most fundamental and beginning foundation of financial planning begins with
(A) distributing estate assets
(B) accumulating retirement income and assets
(C) income tax management
(D) adequate protection and cash reserves
(D) adequate protection and cash reserves
Liability risks involve the possibility of
(A) loss of income due to disability or unemployment
(B) loss from the physical or financial injury to others
(C) indirect losses that are caused by direct losses
(D) direct loss associated with the need to repair or replace damaged or missing property
(B) loss from the physical or financial injury to others
The three major building blocks of a life insurance policy are
(A) profit, persistency, and mortality
(B) mortality, morbidity, and risk exposure
(C) liability, risk tolerance, and suitability
(D) mortality, interest, and expense
(D) mortality, interest, and expense
All of the following are correct regarding family life insurance needs EXCEPT
(A) The readjustment period is the interval of time after the insured’s death and the surviving spouse’s retirement.
(B) The dependency period extends from the insured’s death until the youngest child is self-sufficient.
(C) The blackout period lasts from the youngest child’s 16th birthday until the surviving spouse is aged 62 (reduced benefit at age 60).
(D) Cash needs include final expenses, emergency fund, and mortgage cancellation.
(A) The readjustment period is the interval of time after the insured’s death and the surviving spouse’s retirement
All of the following statements regarding insurance (risk management) principles are correct EXCEPT
(A) Insurance reduces financial risk by transferring that risk to an insurer.
(B) Insurance spreads the risk of losses to all members equitably through risk pooling.
(C) The law of large numbers states that as the size of the sample increases, the actual loss experience will more closely approximate the true underlying probability.
(D) Mortality rates reflect the income the company expects from the investment of premiums that will be added to the reserves.
(D) Mortality rates reflect the income the company expects from the investment of premiums that will be added to the reserves.
The financial statement that shows a client’s net worth at a specific point in time is called the
(A) income statement
(B) balance sheet
(C) cash flow statement
(D) budget.
(B) balance sheet
All of the following are characteristics of transactional selling EXCEPT
(A) The transactional selling relationship can be an adversarial one.
(B) The advisor must outthink, outmaneuver, and outtalk the customer.
(C) The advisor has to listen, ask questions, demonstrate empathy, and discover needs.
(D) Selling is a “numbers game.”
(C) The advisor has to listen, ask questions, demonstrate empathy, and discover needs.
The last step of the five-step buyer’s cycle is
(A) make a purchase
(B) buyer’s satisfaction
(C) take delivery
(D) continuously monitor the plan
(C) take delivery
Which of the following statements concerning selling is (are) correct?
I. Transactional selling focuses on the product and the sale.
II. Client-focused selling builds relationships with clients.
(C) Both I and II
Which of the following statements regarding compliance and ethics is (are) correct?
I. Compliance means following laws and regulations.
II. Ethics means behaving according to the principles of right and wrong accepted by your profession.
(C) Both I and II
The sales method that emphasizes a quick sale, then moving on to the next sale is called
(A) counselor selling
(B) transactional selling
(C) client-focused selling
(D) transcendental selling
(B) transactional selling
Which of the following is a step in the selling/planning process (as opposed to the financial planning process)?
(A) Meet the Prospect
(B) Establish Financial Goals
(C) Develop a Plan to Achieve Goals
(D) Monitor the Program
(A) Meet the Prospect
All of the following are steps in the selling/planning process EXCEPT
(A) Identify the Prospect
(B) Obtain Referrals
(C) Implement the Plan
(D) Meet the Prospect
(B) Obtain Referrals
When replacement is involved in a sale, many states require the advisor, in addition to forms required in all sales, to deliver a
(A) policy summary
(B) notice regarding replacement and comparative information form
(C) buyer’s guide
(D) IMSA Code of Life Insurance Ethical Market Conduct
(B) notice regarding replacement and comparative information form
Before a company can offer to sell a product, the company must be formally admitted by the
(A) federal government through the Securities and Exchange Commission
(B) National Association of Insurance Commissioners
(C) company who will sponsor it
(D) insurance department of the state where it will be sold
(D) insurance department of the state where it will be sold
For a prospect to initiate the buying cycle, he or she must first
(A) desire a solution
(B) recognize the need or problem
(C) make the purchase
(D) decide on the best available choice
(B) recognize the need or problem
Which of the following typically occur(s) in the initial interview? I. Uncover insurance and other financial needs and determine priorities. II. Obtain the prospect’s permission to proceed, and commitment to work with you.
(A) I only
(B) II only
(C) Both I and II
(D) Neither I nor II
(C) Both I and II
All of the following are benefits to the prospect of a total-needs approach: EXCEPT
(A) Insurance needs are met within the context of the plan.
(B) The planner becomes a trusted and respected professional adviser.
(C) The prospect is provided with a complete understanding of the needs to be fulfilled.
(D) All prospect needs are met with standardized solutions.
(D) All prospect needs are met with standardized solutions.
Which of the following statements concerning rapport building is (are) correct? I. Intent involves the perception of one’s motives, the prospect’s perception of an advisor’s interest in helping and benefiting the client. II. Competence centers on the expectations of what the prospect considers proper business customs, dress, and behavior.
(A) I only
(B) II only
(C) Both I and II
(D) Neither I nor II
(A) I only
In the initial interview, you should try to achieve all of the following EXCEPT
(A) Create a sense of rapport and credibility, and build trust.
(B) Uncover insurance and other financial needs and determine priorities.
(C) Develop alternative solutions for the prospect’s needs.
(D) Obtain the prospect’s permission to proceed and commitment to work with you.
(C) Develop alternative solutions for the prospect’s needs.
You should try to achieve all of the following in the initial interview EXCEPT
(A) Establish yourself as a person who can help.
(B) Create a discovery agreement.
(C) Create rapport and build trust and credibility.
(D) Obtain the prospect’s permission to proceed and a commitment to work with you.
(B) Create a discovery agreement.
A single- or dominant-need sale is best thought of as an opportunity
(A) to sell a product and then move on to another prospect quickly
(B) to open up a relationship with a client that will lead to total-needs sales
(C) to work with complex situations and more advanced analyses and solutions
(D) to close quickly if either you or the prospect is not prepared for the interview
(B) to open up a relationship with a client that will lead to total-needs sales
In which of the following situations would a single-interview sale be appropriate?
(A) The prospect desires a comprehensive, total needs analysis.
(B) The prospect wants to fulfill an obligation, such as a condition for a loan or a divorce decree
(C) The spouse, who should be part of the discussion, is not available.
(D) You obtained an interview by promising to be professional and thorough.
(B) The prospect wants to fulfill an obligation, such as a condition for a loan or a divorce decree
Which of the following statements best describes empathy?
(A) Empathy is the ability to see things from the prospect’s point of view.
(B) If you do not know something, you admit it and find the answer.
(C) Empathy means stating your purpose in a clear and understandable manner.
(D) People feel comfortable with people like themselves.
(A) Empathy is the ability to see things from the prospect’s point of view.
All of the following are reasons for conducting a multiple-interview sale EXCEPT
(A) You need to get information from the prospect’s other professional advisors.
(B) You obtained an interview with a prospect by promising to be professional and thorough.
(C) A dominant need is the prospect’s primary concern.
(D) The information to be assembled and understood requires additional time to analyze.
(C) A dominant need is the prospect’s primary concern.
Your manners, appearance, and confidence will create an immediate impression with the prospect and refer to the aspect of developing rapport called
(A) propriety
(B) competence
(C) commonality
(D) intent
(A) propriety
The best questions to begin an interview are
(A) open-ended
(B) leading
(C) referral driven
(D) closed-ended
(A) open-ended