F1 Introduktion Flashcards
The essence of operations
- Match supply with demand.
- Once strategies are set, processes are
aligned. - Operating system = the set of activities,
people, resources, and procedures
dictating how the work is organized. - Analytics: Measure and improve.
Processes and Layout
Process design
Process layout
Process technology
Volume and variaty impact on process and layout
I ändarna:
Hög variaty, låg volym, komplex process, Spoaradiskt flöde passar projekt process
Låg variaty, hög volym, repeterbar process, kontinueligt flöde passar kontinuelig process
Planning and controll
What is planning and control and why it is needed
Challenges of planning and control
Planning and control activities
Capacity management
Analytics (Little Law and Queue Theory)
Dealing with uncertainty
P-D boundary
Capacity
Little Law and Queue Theory
Product and Service Innovation
Innovation strategy
Innovation – link to other value creating functions/the value
creating system
The process of product and service development
‒ Adopting to the nature of innovation
S-shaped curve(s)
Innovation stages
People management
- Why are people important in operations management
- How can the operations function be organized?
- How to design jobs.
- Work time allocation
Job design
People management
Supply Chain Management
- Supply chain management as a competitive weapon
- The SCOR framework
- Basics of SCM
‒ Sourcing
‒ Production and Inventory Management
‒ Deliver
‒ Return
‒ Planning - SC Dynamics
Ensure the management of external sources
The Bullwhip effect
Operations Strategy
What is operations strategy?
The relationship:
‒ Operations strategy - business strategy (top down)
‒ Operations strategy – other functional strategies (market,
product development, etc)
Resource based view (vs market based view)
Core competences
Order qualifiers, order winners
The three dimensions: operational efficiency, customer
intimacy, product superiority
