Extra Questions Flashcards
1
Q
Four types of communications
A
- Cliche
- Opinion
- Fact
- Feeling
2
Q
Elements of conversation
A
Plan, Prepare, Listen, Close and Clarify
3
Q
4 Dimension of emotional intelligence are
A
1) Self Awareness
2) Social Awareness
3) Self Management
4) Social Skills
4
Q
5 Root Cause Analysis Tools for More Effective Problem-Solving
A
- Pareto Chart
- The 5 Whys
- Fishbone Diagram
- Scatter Diagram
- Failure Mode and Effects Analysis (FMEA)
5
Q
Author of 5th discipline
A
Peter Senge
6
Q
7 principles of creative thinking given by
A
Raphael diluzio
7
Q
Growth mindset developed by
A
Carol Dweck