export_final study guide

Question 1

Who owns controlling interest in Nissan Motor Company?

Answer 1

Renault

Question 2

T/F: It is ironic that Avon’s CEO is male and only 24% of the managers are female.

Answer 2

False

Question 3

T/F: Management is defined in the text as: The process of administering and coordinating resources effectively in and effort to achieve the goals of the organization.

Answer 3

True

Question 4

The four functions of management are:

Answer 4

planning
organizing

leading

controlling

Question 5

T/F: Henry Mintzberg’s work with managers revealed at least 10 roles managers play. These were grouped into three groups. These were: Interpersonal Roles, Informational Roles, & Decisional Roles.

Answer 5

True

Question 6

The management level which required the highest percentage of conceptual skills was:

Answer 6

Top management

Question 7

“The cumulative skills & knowledge of the organization.” This is the definition given for”

Answer 7

Human capital

Question 8

Which of these is not one of the 5 factors mentioned that impact managing in the 21st century?
ethics

increasing globalization

intellectual capital

patents

Answer 8

Patents

Question 9

T/F: “The global economy. New governmental regulations. The competition.” I must be talking about the internal environment of an organization.

Answer 9

False

Question 10

T/F: “Ford makes cars. Wells Fargo is in the banking business.” I must be talking about what a company does well - its core competencies.

Answer 10

True

Question 11

T/F: Sony… “Sony’s big challenges were to start making electronic devices more profitable to solve…” The authors of the text concluded that Sony finally recognized their management style and practices that worked in the past were no longer capable of maintaining the company as leader in the electronics industry.

Answer 11

True

Question 12

When Lowe’s and Home Depot sent trucks filled with plywood and generators to areas forecasted to be hit by a hurricane, they demonstrated how management has to adjust quickly to which of these influences?

Answer 12

economic influences

Question 13

The “social contract” in our culture demonstrated how the rights of the worker has evolved management theory through the decades.

Answer 13

Social influences

Question 14

The “social contract” in our culture demonstrated how the rights of the worker has evolved management theory through the decades.

Answer 14

Social influences

Question 15

The “social contract” in our culture demonstrated how the rights of the worker has evolved management theory through the decades.

Answer 15

Social influences

Question 16

T/F: Although Henri Fayol’s general principles of management were 14 in number, modern theorists concentrated them into the four you and I know today: planning, organizing, leading, and controlling

Answer 16

True

Question 17

This management style rose up out of the concern for managing on a personal basis. It is based on firm rules, policies, and procedures; a fixed hierarchy; and a clear division of labor.

Answer 17

Bureaucratic management

Question 18

Frederick Winslow Taylor wrote “science of shoveling” and studied ranges of physical motion to find the most efficient and effective way the human body could work.

Answer 18

scientific perspective

Question 19

“One of the most profound changes was the newfound ability of workers to influences managerial decisions to the formation of powerful labor unions.”

Answer 19

Behavioral perspective

Question 20

Small-batch technology, mass-production technology, and continuous - process technology.

Answer 20

contingency perspective

Question 21

T/F: American quality philosophers W. Edward Deming, Joseph Juran, and Armand Feigenbaum are known for originating the concept of total quality control.

Answer 21

True

Question 22

T/F: Part of Sony’s turnaround was the appointment of a new CEO. What was unique about this CEO was that he was not Japanese.

Answer 22

True

Question 23

T/F: A stakeholder is defined as: “All those who are affected by or can affect the activities of the organization. This includes employees, owners (stockholders), consumer groups, and society at large.

Answer 23

True

Question 24

The four perspectives of social responsibility are economic (be profitable), legal (law), ethical (avoid questionable practices), and _______ (be a good citizen).

Answer 24

philanthropic

Question 25

Nissan donated money to the American Red Cross and matches all employee contributions. This is a good example of:

Answer 25

corporate social responsibility

Question 26

Of the 4 approaches to corporate social responsibility, the tobacco industry’s suppression of the data proving the addictive qualities of nicotine for over 50 years is an example of:

Answer 26

reaction

Question 27

The greatest good for the greatest number of people.

Answer 27

utility approach

Question 28

90% of the Fortune 500 companies and almost half of all other forms have one of these.

Answer 28

code of ethics

Question 29

T/F: “Whistle blowing” is defined as: “reporting alleged organizational misconduct or wrong doings to the public.”

Answer 29

True

Question 30

T/F: Ethics is defined in the text as that which “reflects established customs and morals.”

Answer 30

True

Question 31

T/F: When a company uses another firm to provide operations that were previously done inside the company is called “outsourcing.”

Answer 31

True

Question 32

T/F: “Take needed public stands on social issues” was one of the 10 commandments of corporate social responsibility.

Answer 32

True

Question 33

T/F: Carly Florina, former CEO of Hewlett-Packard, was let go when the changes she instituted resulted in HP not being dominant in any product area except for printers.

Answer 33

True

Question 34

“The process of making plans and decisions that are focused on long-run performance.” This is the definition of:

Answer 34

Strategic planning

Question 35

According to “The Future Phone Company” there is still some doubt as to the ability of hand devices to hold all of the technology that would be required to deliver phone, television, and internet service and remain small and light weight.

Answer 35

True

Question 36

“We are a global family with a proud heritage passionately committed to providing personal mobility for people around the world. We anticipate consumer need and deliver outstanding products and services that improve people’s lives.” This is Ford motor company’s ______ statement.

Answer 36

Mission

Question 37

The “T” in SWOT analysis stands for:

Answer 37

Threats

Question 38

Which of the following is NOT an aspect of the general environment?
sociocultural

political-legal

human resources

economic

all of these were

Answer 38

Human resources

Question 39

T/F: It might be easy to confuse two of Porter’s five forces. The difference between “threat of substitute products” and “threat of new entrants is a good example. The primary different between these two depends on customer loyalty. If competing….. etc

Answer 39

True

Question 40

T/F: “A unique organizational skill or knowledge that will help an organization accomplish something better than its competitors.” This is the definition of “distinctive competency.”

Answer 40

True

Question 41

The “S” of the SMART model in goal setting stands for:

Answer 41

Specific

Question 42

T/F: Walmart is a good example of using cost leadership strategy because it has concentrated on maximizing the efficiency of all its systems, thereby achieving a lower cost structure than its competitors. This allows it to sell for the relatively low price that consumers demand and still be profitable.

Answer 42

True

Question 43

T/F: One study found that planning actually helped new businesses survive longer than those who didn’t.

Answer 43

True

Question 44

T/F: Planning is defined as: “setting goals and defining the actions necessary to achieve those goals.”

Answer 44

True

Question 45

T/F: Adding new products, services, or businesses to an organization is called diversification.

Answer 45

True

Question 46

An instruction on how to complete recurring tasks:

Answer 46

Procedure

Question 47

A guideline for decision making within the organization.

Answer 47

Policy

Question 48

The strategic planning level where specificity is high and involves middle and lower level managers is:

Answer 48

functional strategy

Question 49

Because of today’s rapid changing business environment it is always wise to have a plan B and C. Here, we are talking about:

Answer 49

contingency planning

Question 50

T/F: Anne Mulcahy became CEO of Xerox in 2001. She had to turn the company around or it would be lost. Some of the things she did to save the company included, laying off employees, selecting a new CFO, encouraging faster decision making, and implementing a Six Sigma program.

Answer 50

True

Question 51

T/F: Three barriers to effective planning were mentioned. These were: demands on the manager’s time, ambiguous and uncertain operating environments, and resistance to change.

Answer 51

True

Question 52

T/F: Four strategies were mentioned to overcome the barriers to planning, These were: learn to apply the management functions better, involve employees in decision-making, take advantage of a diversity of views, and encourage strategic thinking.

Answer 52

True

Question 53

The first step of the Seven Step in the decision-making process is:

Answer 53

identifying opportunities and diagnosing problems

Question 54

T/F: Under “Keys to Effective Implementation of Decisions,” the implementation could be expressed in two ways: 1) sensitivity to those affected by the decision and 2) proper planning.

Answer 54

True

Question 55

When one, in the process of making decisions, takes into account the constraints of time, limited resources and intelligence, the decision maker is recognizing what is called:

Answer 55

bounded rationality

Question 56

Sometimes in the decision-making process individuals feel responsible for negative consequences and try to justify their previous decision. Sometimes decision-makers stay with the course of action, even though it is failing, simply because they believe consistency is a desirable behavior. What we are describing here is:

Answer 56

Escalation of commitment

Question 57

“An unconscious analysis based on past experience.” This is a definition of:

Answer 57

Intuition

Question 58

T/F: Decision significance, team support, importance of commitment, and leader expertise. These are among the seven situational contingencies to determine the appropriate level of participation in group decision-making.

Answer 58

True

Question 59

T/F: Collective rationalization, illusion of unanimity, and illusion of invulnerability. These are all symptoms of Groupthink.

Answer 59

True

Question 60

T/F: The Delphi technique is an approach that uses experts to make predictions and forecasts about future events without meeting face-to-face.

Answer 60

True

Question 61

“A technique used to enhance creativity that encourages group members to generates as many novel ideas as possible on a given topic without evaluating them.” This is a definition of:

Answer 61

Brainstorming

Question 62

When we appointed an individual or subgroup to critique the proposed course of action in the group decision process we are pursing the _____ approach.

Answer 62

Devil’s advocacy

Question 63

T/F: The BCG Growth-Share matrix features the high and low aspects of Market Growth Rate and Relative Market Share. The one quadrant labeled “cash cow” represents LOW market growth rate and HIGH relative market share.

Answer 63

True

Question 64

T/F: In the discussion of ethical and social implication in decision-making, the Walt Disney company was on example presented. Disney had been refurbishing many of its resort swimming pools into “zero-entry” pools.

Answer 64

True

Question 65

Employees in the training department of The Limited creatively designed a game show format to teach critical knowledge components of their business to the workers. They were able to do this because the were given the _____ to be creative.

Answer 65

Autonomy

Question 66

T/F: If you wanted to know the details of the responsibilities and tasks associated with a given position in a firm you would ask for the job description for that position.

Answer 66

True

Question 67

Joe has worked at Bank of America for a year. They have trained him and provided job experience to him as a teller, a customer service representative, a loan processor, and a safe deposit box attendant. It is obvious this bank believes in:

Answer 67

Job rotation

Question 68

T/F: Studies showed that employee-centered work redesign produced benefits for the employees involved but “demonstrated few favors for customers.”

Answer 68

True

Question 69

Jessica had 3 managers and 15 front line workers reporting to her. Sharon supervises 27 employees. Who has the largest span of control?

Answer 69

Sharon

Question 70

“The Semco Way” involves:
a) freedom to come and go as you please

b) contracts promising certain levels of productivity or you’re fired
c) no permanent CEO
d) A & C
e) A, B, C

Answer 70

E

Question 71

T/F: Although the words responsibility and accountability are used by some as two different things, they are essentially the same.

Answer 71

True

Question 72

T/F: Authority is defined as: “The formal right inherent in an organizational position to make decision.”

Answer 72

True

Question 73

T/F: Delegating involves, among other things, matching the employee to the task, transferring authority, and accountability with the task, and choosing the level of delegation carefully.

Answer 73

True

Question 74

Under the leadership of AG Lafley, Procter and Gamble increased its market share and its stock price more than doubled. These results occurred partly due to Lafley’s determination to force P&G to accept change and embrace a culture of cooperation and teamwork. Changes included:

Answer 74

Division mangers were moved from corporate headquarters to the floors where their managers were located
Managers who did not share ideas were denied promotions

the table in the conference room was changed from a square to a circle.

ALL OF THE ABOVE

Question 75

T/F: A job description is established from the results of a job analysis.

Answer 75

True

Question 76

T/F: What better way to determine if a person is qualified for a specific job than to have them actually DO the work that is required in the job? This selection tool is called using a “work sample.”

Answer 76

True

Question 77

T/F: It is permissible in an interview to ask “Have you ever been arrested?” but you cannot ask “Have you ever been convicted of a crime?”

Answer 77

False

Question 78

When our department switched from the XJ200 to the far superior XJ5000, it was obvious we all needed ____ to continue at our level of productivity.

Answer 78

training

Question 79

Being unjustly harsh in evaluating employee performance:

Answer 79

severity error

Question 80

T/F: Checking to make sure pay in one organization is fair relative to the pay for the same job in other organizations. This is called internal fairness.

Answer 80

False

Question 81

DDB Worldwide Communications Group offers an unusual incentive for their employees. Its Paris office offers:

Answer 81

beer & wine

Question 82

Firefighters must be able to carry X amount of pounds up or down a ladder while dressed in full gear. When a small woman, an African American in a wheel chair, and a blind person were rejected, it had nothing to do with gender, race, or disability. This is about:

Answer 82

bona fide occupational qualifiers (BFOQ)

Question 83

When an organization emphasizes the recruiting, hiring, and promoting of members of minority groups, they are demonstrating:

Answer 83

affirmative action

Question 84

Susan couldn’t take another week at work. The constant sexual innuendos, the lewd jokes, the dirty emails circulating throughout the office; it was all too much for her. It was affecting her work and even her health. This is a good example of:

Answer 84

hostile environment

Question 85

T/F: Leadership is defined in the text as: “A socio-political process to influence and control people in order to sustain the status quo.”

Answer 85

False

Question 86

T/F: Three categories of leader approaches were presented in the text. These were: leader centered, follower centered, and interactive.

Answer 86

True

Question 87

T/F: ….almost every model o n leadership behavior that has been presented in class as well as in the text involves choosing a point between two extremes on a continuum. These are: task orientation or relations orientation.

Answer 87

True

Question 88

T/F: Some familiar names appeared on the “25 Most Influential Leaders of Our Times.” These included: oprah, steve jobs, and bill gates.

Answer 88

True

Question 89

“The power based on formal authority.” This is the definition of:

Answer 89

legitimate power

Question 90

“The ability to influence others based on personal liking, charisma, and reputation.” This is a definition of:

Answer 90

Referent power

Question 91

T/F: The situational leadership model explains how leaders change their leadership style contingent upon for different possibilities of the follower’s ability and willingness to do the task. (eg wiling and not able, unwilling and able, etc)

Answer 91

True

Question 92

T/F: Transformative leaders influence followers through value internalization and self engagement with work. They motivate by activating the higher needs of the followers, appealing to their moral ideas, and empowering them.

Answer 92

True

Question 93

T/F: Daniel Goleman’s emotional intelligence is defined as “the capacity to effectively manage ourselves, our businesses, and the economy.”

Answer 93

False

Question 94

T/F: 10 implications for leaders were listed in the text. These included: know the ways of disagreement and the means of compromise, learn to communicate with your ears open and your mouth shut, and know your team and be a team player.

Answer 94

True

Question 95

T/F: The definition of motivation is: “Forces either internal or external to a person that act as inducements or that influence action to do something.”

Answer 95

True

Question 96

T/F: Fredrick Herzberg’s Two-Factor theory of motivation involved hygiene factors and motivating factors. The difference between the two is simple. Hygiene factors are associated with the job context or the environment in which the job is performed, and motivators are all about job content, or what people actually do in their work.

Answer 96

True

Question 97

T/F: Acquired Needs Theory states there are three needs that, when met, lead to motivation. These are: achievement, affiliation, and affluence.

Answer 97

False

Question 98

The expectancy theory crates a formula-like approach to motivation. The sequence of questions are: will my efforts lead to high performance?; will performance lead to outcomes?; and do I find the outcomes desirable?

These can be matched in order with

Answer 98

expectancy,
instrumentality,

valence

Question 99

T/F: The equity theory of motivation states that individuals are motivated by a sense of fairness.

Answer 99

True

Question 100

T/F: In this chapter, the SMART model is an acronym for: specific, measurable, achievable, results oriented, and time related.

Answer 100

True

Question 101

T/F: When organizations increase the amount of control and discretion workers have over their jobs, they are empowering employees.

Answer 101

True

Question 102

T/F: A list of creative and almost no cost ways to reward workers. Some examples included: hand written thank you cards, an ugly tie day, and sharing a bowl of popcorn.

Answer 102

True

Question 103

T/F: One important conclusion stated, “Help people see what the right behavior and performance are.”

Answer 103

True

Question 104

T/F: One tip for creating a motivated environment was, “Continue the beatings until morale improves.”

Answer 104

False