Explaining - Breaking bad news Flashcards
1
Q
Process
A
- SPIKES
- Setting
- Perception
- Invitation
- Knowledge
- Empathy
- Summary
2
Q
Setting
A
Ensure in private place
3
Q
Perception
A
- Outline events up until now
- Ask if they already know
4
Q
Invitation
A
- Check wants to know results
- If would like family to be present
5
Q
Knowledge
A
- In chunks, after each pause for questions
- Check understanding
6
Q
Empathy
A
- Acknowledge and reflect back emotions
- Concerns
7
Q
Summary
A
- Agree on a plan
- Summarise concerns
