Examinations Flashcards

1
Q

What is personal selling

A

It refers to the physical and oral interaction with the customer based on the product by the salesperson

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2
Q

What are the four Marketing mix 4 ps

A

1 price
2 product
3 promotion
4 place

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3
Q

What are the marketing function 8 types

A

1 Marketing Research
2 Product planning
3 Standardized and grading
4 price determining
5 distribution and transportation
6 risks factors
7 Advertising
8 Promotion and sales

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4
Q

What are the three sections of tasks by the salesperson

A

1 Sales tasks
The task it includes attaining the customer through prospecting them ;regular contact via email and presentation and gathering Information
2 Supplementry services
It provides customers services and handling of complaints and handling returns and adjustments
3 Non sales
Planning and administration and control

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5
Q

What are the personal traits for successful salesperson

A

MUST BE : 1 Crestive and resourceful
2 Self motivated
3 Persuasive and mentally sharp
4 Self confidence and Self assuranced
5 Social person
6 Adaptive and reliable
7 Empathy and understanding

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6
Q

What are the personal Images of the salesperson

A

1 personal neatness ànd attire
2 Appearance
3 Good health
4 Manners and good habits
5 Use of voice

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7
Q

What are the personal Images of the salesperson

A

1 personal neatness ànd attire
2 Appearance
3 Good health
4 Manners and good habits
5 Use of voice

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8
Q

Which characteristics does good knowledge lead the salesperson

A

1 Grooms good self confidence
2 Ethusiams
3 Increased income
4 personal development and program
5 Builds knowledge

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9
Q

Which characteristics does good knowledge lead the salesperson

A

1 Grooms good self confidence
2 Ethusiams
3 Increased income
4 personal development and program
5 Builds knowledge

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10
Q

Types of knowledge a salesperson must know

A

1 Know the buisness
2 the philosophy of the buisness slogan
3 Distribution policy
4 production methods and processes
5 Price policy
6 Financial and credit policy

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11
Q

What is sales forecasting

A

Sales forecasting ot refers to the process of placing estimates on budgeting and strategic planning

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12
Q

What is sales forecasting

A

Sales forecasting ot refers to the process of placing estimates on budgeting and strategic planning

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