Examinations Flashcards
What is personal selling
It refers to the physical and oral interaction with the customer based on the product by the salesperson
What are the four Marketing mix 4 ps
1 price
2 product
3 promotion
4 place
What are the marketing function 8 types
1 Marketing Research
2 Product planning
3 Standardized and grading
4 price determining
5 distribution and transportation
6 risks factors
7 Advertising
8 Promotion and sales
What are the three sections of tasks by the salesperson
1 Sales tasks
The task it includes attaining the customer through prospecting them ;regular contact via email and presentation and gathering Information
2 Supplementry services
It provides customers services and handling of complaints and handling returns and adjustments
3 Non sales
Planning and administration and control
What are the personal traits for successful salesperson
MUST BE : 1 Crestive and resourceful
2 Self motivated
3 Persuasive and mentally sharp
4 Self confidence and Self assuranced
5 Social person
6 Adaptive and reliable
7 Empathy and understanding
What are the personal Images of the salesperson
1 personal neatness ànd attire
2 Appearance
3 Good health
4 Manners and good habits
5 Use of voice
What are the personal Images of the salesperson
1 personal neatness ànd attire
2 Appearance
3 Good health
4 Manners and good habits
5 Use of voice
Which characteristics does good knowledge lead the salesperson
1 Grooms good self confidence
2 Ethusiams
3 Increased income
4 personal development and program
5 Builds knowledge
Which characteristics does good knowledge lead the salesperson
1 Grooms good self confidence
2 Ethusiams
3 Increased income
4 personal development and program
5 Builds knowledge
Types of knowledge a salesperson must know
1 Know the buisness
2 the philosophy of the buisness slogan
3 Distribution policy
4 production methods and processes
5 Price policy
6 Financial and credit policy
What is sales forecasting
Sales forecasting ot refers to the process of placing estimates on budgeting and strategic planning
What is sales forecasting
Sales forecasting ot refers to the process of placing estimates on budgeting and strategic planning