EXAM2-2314 Flashcards
Define Team
A group of people pooling their skills, talents and knowledge to accomplish goal or tasks
T/F Most gains in quality and productivity do not result from teams
FALSE
Name the four stages of team development.
- Forming
- Storming
- Norming
- Performing
T/F Diversity of team members produce a more powerful unit.
TRUE
What is meant by high maintenance individual?
A person who is a constant source of irritation and complaints or who constantly complains.
T/F the only way organizations can compete is to imply high performance employees.
TRUE
T/F resisting change helps employees become better performers in the work place.
FALSE
Define Kaizen:
Continuous improvement
The solution to problems in an organization should start with the _____ not management.
Worker
Company survives on ___ not excuses.
Results
What is a good definition of leadership?
The observable behavior that makes people want to follow or emulate another person.
Name the essential organizational aspects of a human relations system:
- rewardsco
- advancement
- recognition
- education
___ is the production, distribution and consuption of goods and services.
Economics
The minimum or comforts held to be essential to maintaining a person or group in a customary or desire status is the ___.
Standard of Living
T/F Competition is a factor for monopolies.
FALSE
What is innovation?
Refer to new technology.
___ is the integration of national economies into international economy.
Globalization
T/F With American as well as other countries reaching out into the world market, a focus on quality has become necessary more than ever.
True
Communication requires what three elements:
- Written word
- spoken word
- symbolic gesture and body language.
Name three guidelines in regard to written communication:
- Use short words
- Write short sentences
- Write the way you talk
Define feedback:
Restatement by a listener.
What is 50% of any verbal communication?
Listening
List two important points to remember about listening:
- Eye contact
- Ask questions
T/F Body language can strengthen or damage communication.
TRUE
A form of gesture used in the process and many construction industries are ___
Hand signals
Name two other process operator communication methods:
- Written word
- Spoken
What is the key to effective communication?
To keep it simple.
