EXAM2-2314

Question 1

Define Team

Answer 1

A group of people pooling their skills, talents and knowledge to accomplish goal or tasks

Question 2

T/F Most gains in quality and productivity do not result from teams

Answer 2

FALSE

Question 3

Name the four stages of team development.

Answer 3

1. Forming
2. Storming
3. Norming
4. Performing

Question 4

T/F Diversity of team members produce a more powerful unit.

Answer 4

TRUE

Question 5

What is meant by high maintenance individual?

Answer 5

A person who is a constant source of irritation and complaints or who constantly complains.

Question 6

T/F the only way organizations can compete is to imply high performance employees.

Answer 6

TRUE

Question 7

T/F resisting change helps employees become better performers in the work place.

Answer 7

FALSE

Question 8

Define Kaizen:

Answer 8

Continuous improvement

Question 9

The solution to problems in an organization should start with the _____ not management.

Answer 9

Worker

Question 10

Company survives on ___ not excuses.

Answer 10

Results

Question 11

What is a good definition of leadership?

Answer 11

The observable behavior that makes people want to follow or emulate another person.

Question 12

Name the essential organizational aspects of a human relations system:

Answer 12

• rewardsco
• advancement
• recognition
• education

Question 13

___ is the production, distribution and consuption of goods and services.

Answer 13

Economics

Question 14

The minimum or comforts held to be essential to maintaining a person or group in a customary or desire status is the ___.

Answer 14

Standard of Living

Question 15

T/F Competition is a factor for monopolies.

Answer 15

FALSE

Question 16

What is innovation?

Answer 16

Refer to new technology.

Question 17

___ is the integration of national economies into international economy.

Answer 17

Globalization

Question 18

T/F With American as well as other countries reaching out into the world market, a focus on quality has become necessary more than ever.

Answer 18

True

Question 19

Communication requires what three elements:

Answer 19

1. Written word
2. spoken word
3. symbolic gesture and body language.

Question 20

Name three guidelines in regard to written communication:

Answer 20

1. Use short words
2. Write short sentences
3. Write the way you talk

Question 21

Define feedback:

Answer 21

Restatement by a listener.

Question 22

What is 50% of any verbal communication?

Answer 22

Listening

Question 23

List two important points to remember about listening:

Answer 23

• Eye contact

- Ask questions

Question 24

T/F Body language can strengthen or damage communication.

Answer 24

TRUE

Question 25

A form of gesture used in the process and many construction industries are ___

Answer 25

Hand signals

Question 26

Name two other process operator communication methods:

Answer 26

• Written word

- Spoken

Question 27

What is the key to effective communication?

Answer 27

To keep it simple.