Exam Study 1 Flashcards
When configuring a prompt template, an Agentforce Specialist previews the results of the prompt template they’ve written. They see two distinct text outputs: Resolution and Response. Which information does the Resolution text provide?
A. It shows the full text that is sent to the Trust Layer.
B. It shows the response from the LLM based on the sample record.
C. It shows which sensitive data is masked before it is sent to the LLM.
B. It shows the response from the LLM based on the sample record.
An Agentforce needs to create a Sales Email with a custom prompt template. They need to ground on the following data: Opportunity Products Events near the customer Tone and voice examples How should the Agentforce Specialist obtain related items?
A. Call prompt initiated flow to fetch and ground the required data.
B. Create a flex template that takes the records in question as inputs.
C. Utilize a standard email template and manually insert the required data fields.
A. Call prompt initiated flow to fetch and ground the required data.
Universal Containers wants to implement a solution in Salesforce with a custom UX that allows users to enter a sales order number. Subsequently, the system will invoke a custom prompt template to create and display a summary of the sales order header and sales order details. Which solution should an Agentforce Specialist implement to meet this requirement?
A. Create an autolaunched flow and invoke the prompt template using the standard “Prompt Template” flow action.
B. Create a template-triggered prompt flow and invoke the prompt template using the standard “Prompt Template” flow action.
C. Create a screen flow to collect the sales order number and invoke the prompt template using the standard “Prompt Template” flow action.
C. Create a screen flow to collect the sales order number and invoke the prompt template using the standard “Prompt Template” flow action.
Universal Containers (UC) noticed an increase in customer contract cancellations in the last few months. UC is seeking ways to address this issue by implementing a proactive outreach program to customers before they cancel their contracts and is asking the Salesforce team to provide suggestions. Which use case functionality of Model Builder aligns with UC’s request?
A. Product recommendation prediction
B. Customer churn prediction
C. Contract Renewal Date prediction
B. Customer churn prediction
After a successful implementation of Agentforce Sates Agent with sales users. Universal Containers now aims to deploy it to the service team. Which key consideration should the Agentforce Specialist keep in mind for this deployment?
A. Assign the Agentforce for Service permission to the Service Cloud users.
B. Assign the standard service actions to Agentforce Service Agent.
C. Review and test standard and custom Agent topics and actions for Service Center use cases
C. Review and test standard and custom Agent topics and actions for Service Center use cases
Universal Containers built a Field Generation prompt template that worked for many records, but users are reporting random failures with token limit errors. What is the cause of the random nature of this error?
A. The template type needs to be switched to Flex to accommodate the variable amount of tokens generated by the prompt grounding.
B. The number of tokens generated by the dynamic nature of the prompt template will vary by record.
C. The number of tokens that can be processed by the LLM varies with total user demand.
B. The number of tokens generated by the dynamic nature of the prompt template will vary by record.
An Agentforce configured Data Masking within the Einstein Trust Layer. How should the Agentforce Specialist begin validating that the correct fields are being masked?
A. Use a Flow-based resource in Prompt Builder to debug the fields’ merge values using Flow Debugger.
B. Request the Einstein Generative AI Audit Data from the Security section of the Setup menu.
C. Enable the collection and storage of Einstein Generative AI Audit Data on the Einstein Feedback setup page.
C. Enable the collection and storage of Einstein Generative AI Audit Data on the Einstein Feedback setup page.
Universal Containers (UC) wants to use Generative AI Salesforce functionality to reduce Service Agent handling time by providing recommended replies based on the existing Knowledge articles. On which AI capability should UC train the service agents?
A. Service Replies
B. Case Replies
C. Knowledge Replies
C. Knowledge Replies
Universal Containers (UC) has a legacy system that needs to integrate with Salesforce. UC wishes to create a digest of account action plans using the generative API feature. Which API service should UC use to meet this requirement?
A. REST API
B. Metadata API
C. SOAP API
A. REST API
An Agentforce implements Einstein Sales Emails for a sales team. The team wants to send personalized follow-up emails to leads based on their interactions and data stored in Salesforce. The Agentforce Specialist needs to configure the system to use the most accurate and up-to-date information for email generation. Which grounding technique should the Agentforce Specialist use?
A. Ground with Apex Merge Fields
B. Ground with Record Merge Fields
C. Automatic grounding using Draft with Einstein feature
C. Automatic grounding using Draft with Einstein feature
Once a data source is chosen for an Agentforce Data Library, what is true about changing that data source later?
A. The data source can be changed through the Data Cloud settings.
B. The Data Retriever can be reconfigured to use a different data source.
C. The data source cannot be changed after it is selected.
C. The data source cannot be changed after it is selected.
In addition to Recipient and Sender, which object should An Agentforce utilize for inserting merge fields into a Sales email template prompt?
A. Recipient Opportunities
B. Recipient Account
C. User Organization
B. Recipient Account
A service agent is looking at a custom object that stores travel information. They recently received a weather alert and now need to cancel flights for the customers that are related with this itinerary. The service agent needs to review the Knowledge articles about canceling and rebooking the customer flights. Which Agent capability helps the agent accomplish this?
A. Execute tasks based on available actions, answering questions using information from accessible Knowledge articles.
B. Invoke a flow which makes a call to external data to create a Knowledge article.
C. Generate a Knowledge article based off the prompts that the agent enters to create steps to cancel flights.
C. Generate a Knowledge article based off the prompts that the agent enters to create steps to cancel flights.
What is the main purpose of Prompt Builder?
A. A tool for developers to use in Visual Studio Code that creates prompts for Apex programming, assisting developers in writing code more efficiently.
B. A tool that enables companies to create reusable prompts for large language models (LLMs), bringing generative AI responses to their flow of work
C. A tool within Salesforce offering real-time Al-powered suggestions and guidance to users, Improving productivity and decision-making
B. A tool that enables companies to create reusable prompts for large language models (LLMs), bringing generative AI responses to their flow of work
In Model Playground, which hyperparameters of an existing Salesforce-enabled foundational model can An Agentforce change?
A. Temperature, Frequency Penalty, Presence Penalty
B. Temperature, Top-k sampling, Presence Penalty
C. Temperature, Frequency Penalty, Output Tokens
A. Temperature, Frequency Penalty, Presence Penalty
Universal Containers (UC) wants its AI agent to return responses quickly. UC needs to optimize the retriever’s configuration to ensure minimal latency when grounding AI responses. Which configuration aspect should UC prioritize?
A. Configure the retriever to operate in dynamic mode so that it modifies the search Index structure at
runtime.
B. Ensure the retriever’s filters are defined to limit the scope of each search efficiently.
C. Increase the recency bias setting for the retriever limiting scope to more recent data.
B. Ensure the retriever’s filters are defined to limit the scope of each search efficiently.
Universal Containers has grounded a prompt template with a related list. During user acceptance testing (UAT), users are not getting the correct responses. What is causing this issue?
A. The related list is Read Only.
B. The related list prompt template option is not enabled.
C. The related list is not on the parent object’s page layout.
C. The related list is not on the parent object’s page layout.
Which element in the Omni-Channel Flow should be used to connect the flow with the agent?
A. Route Work Action
B. Assignment
C. Decision
A. Route Work Action
Universal Containers recently launched a pilot program to integrate conversational AI into its CRM business operations with Agentforce Agents. How should the Agentforce Specialist monitor Agents’ usability and the assignment of actions?
A. Run a report on the Platform Debug Logs.
B. Query the Agent log data using the Metadata API.
C. Run Agent Analytics.
C. Run Agent Analytics.
An Agentforce at Universal Containers is working on a prompt template to generate personalized emails for product demonstration requests from customers. It is important for the Al-generated email to adhere strictly to the guidelines, using only associated opportunity information, and to encourage the recipient to take the desired action. How should the Agentforce Specialist include these instructions on a new line in the prompt template?
A. Surround them with triple quotes (“””).
B. Make sure merged fields are defined.
C. Use curly brackets {} to encapsulate instructions.
A. Surround them with triple quotes (“””).
