Agentforce Concepts Flashcards
An Agentforce service agent needs to retrieve real-time product data from the company’s Salesforce org.
What should an Agentforce specialist do to grant this access while following the principle of least privilege?
A. Grant access only to the objects and fields required for product
B. Assign all available permissions related to database objects.
C. Enable the “Access the least privilege” permission set to avoid broad access.
A. Grant access only to the objects and fields required for product
An Agentforce specialist creates a custom action for an agent that retrieves customer order tracking information. The specialist wants to ensure that the action performs reliably.
What step can the specialist take to ensure this custom action functions correctly in conversations?
A. Add multi-paragraph, detailed action instructions that include all possible uses of the action.
B. Use generic language for the action name to cover a broad range of scenarios.
C. Test the action in Agent Builder and iterate on the refinement process for the action instructions and descriptions.
C. Test the action in Agent Builder and iterate on the refinement process for the action instructions and descriptions.
An Agentforce specialist is testing a new agent using the Agentforce Testing Center. The specialist has prepared a CSV file with 150 test cases and is ready to run the test in the sandbox environment. But they want to ensure that they’re using the Testing Center efficiently and within the allowed limits.
What is the maximum number of tests that can be run at once, and what is the time frame for running these tests?
A. 5 tests in a 5-hour timeframe
B. 10 tests in a 10-hour time frame
C. 20 tests in a 24-hour time frame
B. 10 tests in a 10-hour time frame
Correct. You can run up to 10 tests simultaneously in a 10-hour time frame, and can have up to 1000 test cases per test.
An Agentforce specialist is preparing to use the Agentforce Testing Center to ensure the reliability of a new agent. The specialist has a set of test cases to run and needs to determine the required inputs for the tests.
What minimally required information must the specialist include in the test cases?
A. Utterance
B. Persona
C. Contact Record ID
A. Utterance
Correct. The utterance is the specific input or phrase that the agent processes, making it essential for testing the agent’s response accuracy.
What is Agent Builder?
A tool for managing an agent’s actions and setting, testing conversations, and auditing activity.
What is Agentforce Reasoning Engine?
Orchestrates how an agent launches action during a conversation to accomplish a task for the user.
What is Agentforce Testing Center?
Uses batch testing to allow you to quickly test a large number of utterances in a single test.
What is Agentforce Analytics?
Customizable reports and dashboards that use Data Cloud data to help you understand how your agents are performing.
