Data Cloud Flashcards
What is the primary purpose of using retrievers in Data Cloud?
A. To store unstructured data such as documents and conversation histories.
B. To create and manage search indexes in Data Cloud.
C. To return relevant data from the vector database to augment a prompt.
C. To return relevant data from the vector database to augment a prompt.
Correct. Retrievers return relevant data from the vector database to augment prompts, enhancing the value and relevance of LLM responses.
A company uses Data Cloud to manage a large volume of customer interactions. The company needs to enhance the accuracy of its LLM-generated responses by incorporating relevant knowledge from various sources.
Which action should the company take to achieve this using retrievers in Data Cloud?
A. Add active retrievers to prompt templates to retrieve knowledge from articles, emails, and chat transcripts.
B. Use related lists and Apex to dynamically generate search text for the retrievers.
C. Deactivate all default retrievers and rely solely on custom retrievers created in Einstein Studio.
A. Add active retrievers to prompt templates to retrieve knowledge from articles, emails, and chat transcripts.
Correct. Adding active retrievers to prompt templates allows you to pull relevant and up-to-date information from various sources like articles, emails, and chat transcripts.
An Agentforce specialist is configuring a prompt template with a retriever in Prompt Builder. The specialist needs to ensure that the retriever returns only the most relevant fields, and a specific number of results.
How can the specialist fine-tune the retriever settings to meet these requirements?
A. Modify the retriever settings directly in the Data Cloud permission sets.
B. Use the Configuration side panel to specify the search text, select the desired output fields, and set the maximum number of results.
C. Use Flow to dynamically adjust the search text and output fields based on real-time data.
B. Use the Configuration side panel to specify the search text, select the desired output fields, and set the maximum number of results.
Correct. The Configuration side panel in Prompt Builder allows you to fine-tune the retriever settings by specifying the search text, selecting the desired output fields, and setting the maximum number of results.
What is a primary benefit of using Agentforce Data Library for improving an Agentforce Agent’s response accuracy?
A. It offers a centralized repository of knowledge articles and FAQs.
B. It provides real-time analytics on customer interactions.
C. It automatically resolves customer queries without human intervention.
A. It offers a centralized repository of knowledge articles and FAQs.
Correct. Agentforce Data Library provides a centralized repository of knowledge articles and FAQs, which Agentforce Agents can use to quickly find accurate and relevant information.
What are two available data sources when configuring a data library?
- Knowledge
- File Uploads
What is a content field?
Knowledge field that helps AI Agents enrich responses with relevant details.
What is an Identifying field?
Knowledge field that helps Agentforce locate the correct knowledge article.
What are Retrievers in Data Cloud?
Return relevant data from the vector database to augment a prompt, improving the value and relevance of LLM responses for users.
