Exam Review Guide Chapter 7 Flashcards
Examples of how to lower turnover
Turnover lowered with employee training
Individual and group incentives reduce turnover
Salaries paid primarily in commissions and bonuses lead to higher turnover
Employee Empowerment reduces turnover
High levels of communication lower turnover
Examples of Causes for Turnover
Quality of Supervision
Ineffective Communication
Working Conditions
Quality of Co-Workers
Inappropriate fit with company culture
Low pay and few benefits
Examples of Long Term Remedies for Turnover
Develop Socialization programs
Develop training programs in additional languages
Establish Career Paths
Implement partner/profit-sharing programs
Major Causes of Disciplinary Problem
Employee did not know what to do
Employee did not know how to do it
Unrealistic Expectations were set
Poor employee-job fit
Lack of motivation
3 types of approaches to discipline
Hot Stove Approach
Progressive Discipline
Preventive Discipline
Definitions of types of appeals to discipline
Hierarchical – next manger up
Open-Door – any manger
Peer-Review – group of employees and managers
Ombudsman – mediator with no judgment ability
You should always have a witness when terminating an employee
Have Witness in office when Employee Arrives for Shift
Call employee in office immediately
Inform of termination, reasons why, and explain next steps
Interoffice Forms to Human Resources
Find a replacement
Understand how the different performance appraisals work (e.g. MBO, BARS, etc)
MBO – Employee and supervisor set objectives at the beginning of a time period. Then they are evaluated based on accomplishment of objectives
Behaviorally Anchored Rating Scales (BARS) – Measures performance against an objective . Specific behavior
Who conducts an appraisal? Roles of HR and Operations
Usually the supervisor is the only one who evaluates the hourly employee.
how to avoid problems with appraisals
it must be specific, job related, set standards, and use dependable measures.
Hot stove approach
Touch a hot stove you
will get burned
Break a rule, you will
be disciplined
Employment at Will
Manager can terminate an employee at any time for any reason
