Exam questions Flashcards

1
Q

True or False: Non-technical skills are important in aviation because they contribute to effective communication and teamwork among crew members

A

T

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

True or False: Non-technical skills are irrelevant in aviation as long as pilots possess strong technical knowledge and expertise

A

F

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

True or False: Non-technical skills play a crucial role in aviation safety by helping pilots effectively manage stress, make good decisions, and mitigate risks

A

T

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

True or False: Non-technical skills are only relevant for cabin crew members and do not significantly impact the performance of pilots

A

F

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

True or False: Non-technical skills, such as situational awareness and decision-making. abilities, are more critical in aviation than technical skills alone.

A

T

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Non-technical skills encompass attributes such as the ability to recognize and manage human performance limitations, make sound decisions, communicate effectively, lead and work as a team and maintain situation awareness

A

T

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

True or False: CRM training solely focused on individual management styles and interpersonal skills

A

F

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

True or False: CRM has evolved over the years but has failed to expand beyond the aircraft to include air traffic controllers and maintainers

A

F

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

True or False: It can be difficult to demonstrate the effectiveness of CRM and NTS training because safety performance is difficult to measure

A

T

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

True or False: Non-technical skills (NTS) training in aviation does not include teaching specific technical skills

A

T

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

True or False: Military flight operations have less of an issue with NTS related accidents

A

F

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

True or False: Within the C-SHELL model, the E stands for “Environment”

A

T

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

True or False: Within the C-SHELL model, the S stands for “Security”

A

F

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Fill in the Blank: NTS, which stands for Non-_____ skills, include topics such as communication, situational awareness, and teamwork

A

Technical

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

CRM is defined as the optimal use of

A

all available resources

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Cognition refers to the processes such as attention, memory, decision-making, reasoning and respondin

A

T

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

Motivation is the mental faculty of purpose, desire, or will to perform

A

T

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

For most people, work does not involve attending to stimuli in our environment, making decisions, executing responses and monitoring the effectiveness of those responses

A

F

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

Working memory can store an unlimited amount of memory

A

F

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

it is easy for people to pay attention to multiple things

A

F

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

Distractions are the major hazard to maintaining attention

A

T

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

Knowing where to direct your attention is something that comes with experience and training.

A

T

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

_______ motivation is when you do the job because it is interesting and you like doing it

A

intrinsic

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

The atmosphere consists of approximately 80% nitrogen and 20% oxygen

A

T

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
Q

Caffeine results in increased nerve activity in the brain

A

T

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
26
Q

Degradation of physiological and psychological responses are often seen when circadian rhythms are disrupted during transmeridian flight

A

T

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
27
Q

Nutrient-rich carbohydrates result in a steady rise in glucose levels in the blood

A

T

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
28
Q

Stress and illness cannot decrease the glucose levels in your blood

A

F

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
29
Q

Omega-3 fatty acids can improve brain function

A

T

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
30
Q

Emotion ________ represents the feelings and emotions that guide and accompany our thoughts and actions

A

intelligence

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
31
Q

Decision-making is considered a non-technical skill that involves analyzing and selecting the best course of action based on available information

A

T

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
32
Q

Non-technical skills are primarily focused on individual performance and do not significantly impact teamwork and collaboration in aviation

A

F

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
33
Q

Slips occur when an intention is executed in an inappropriate manner, while lapses are the failure to perform a required action

A

T

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
34
Q

External causes such as interruptions, distractions, and unpredictable events can contribute to skill-level errors.

A

T

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
35
Q

Mistakes are considered more dangerous than slips or lapses because the person making the mistake believes they are doing the right thing

A

F

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
36
Q

After many years of snapshot research done by defense aviation, the #1 ranked error is having too many things to do

A

T

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
37
Q

Regarding common types of violations the #1 ranked violation according to Snapshot is doing a task without the right tools

A

F

38
Q

The Defense Aviation Safety analysis model provides a broader view of the work situation, one that captures the work system as a whole, including the organization, the individual, technical issues, etc.

A

T

39
Q

Latent failures in the Swiss Cheese Model are often left dormant and are not easily recognized

A

T

40
Q

Active Failures in the Swiss Cheese Model are often made by people not directly involved in the workplace

A

F

41
Q

Some ways to change the work environment could be physical such as implementing better lighting, temperature, reducingnoise, etc

A

T

42
Q

Decision errors are actions carried out as planned but not appropriate for the situation

A

T

43
Q

Action errors occur when the action deviates from the person’s plan

A

T

44
Q

The four layers of the Swiss Cheese Model include: Organizational factors, unsafe supervision, unsafe act preconditions, and _______?

A

unsafe acts

45
Q

_____ failures are unsafe behavior by people who are in direct contact with the system.

A

Active

46
Q

The Acronym HRO Stands for High-Reliability Organizations

A

T

47
Q

The US Navy Nuclear Fleet is an example of an HRO and has 5400 Reactor years and no major incidents

A

T

48
Q

The odds of getting in a plane accident are 1.6/1,000,000

A

T

49
Q

The book defines safety culture as “dynamic interplay of workplace factors at multiple levels in an organization that influence safety performance”.

A

T

50
Q

Division is a driver of safety culture

A

F

51
Q

Communication is a driver of safety culture

A

T

52
Q

Safety culture is made up of underlying values

A

T

53
Q

Secretive or pathological culture is the most developed safety culture model

A

F

54
Q

Just culture punishes members for their actions

A

F

55
Q

Adaptive culture recognizes the unpredictability of real life and adapts

A

T

56
Q

Practical drift is the slow change of procedures that can go unnoticed

A

T

57
Q

Nature of the job and the “can do” attitude are reasons why rules are broken.

A

T

58
Q

Organizational resilience is the ability to deal with undesired or unexpected events.

A

T

59
Q

Company ________ is “How we do things around here”.

A

culture

60
Q

Safety climate is how an _______ views the organization’s policies and procedures.

A

individual

61
Q

Decision-making should not be understood from a systems perspective, and should rather be considered in isolation as the action of an individual operator

A

F

62
Q

Other non-technical skills such as communication, stress management, and situational awareness are intricately linked to effective decision-making

A

T

63
Q

The RPD (Recognition Primed Decision) model involves generating several possible courses of action, simulating and comparing each outcome, and ultimately selecting the optimal decision

A

F

64
Q

Naturalistic decision-making (NDM) examines how operators use experience to make decisions under conditions characterized by time pressures, shifting conditions, unclear, goals, degraded information quality, risk-laden consequence, and perhaps conflicted team interactions

A

T

65
Q

Decision-making, like situation assessment, situation awareness, and risk management require continuous attention and evaluation

A

T

66
Q

One of the advantages of creative decision-making is that it quickly generates a course of action, is tried and tested, and is not affected by stressful conditions

A

F

67
Q

It is important to recognize and counter the human tendency, when examining decision-making in complex safety incidents, to blame individual decision-makers, particularly the person in the loop nearest the adverse outcome

A

T

68
Q

Effective decision making is strongly influenced by technical expertise, experience, familiarity with the situation, and practice in responding to challenging situation

A

T

69
Q

Stress tends to lead to focused attention (tunnel vision)

A

T

70
Q

We are often unaware of how cognitive biases affect our thinking and judgement

A

T

71
Q

Mnemonics are best used in a stressful or time sensitive situation

A

F

72
Q

Adverse outcomes are caused by poor decisions of an individual or team

A

F

73
Q

You can moderate cognitive biases by jumping to conclusions

A

F

74
Q

The ____ decision-making model refers to decisions based on following a series of steps that are either committed to memory, or lookup up in a set of instructions or a manual

A

Rule-based

75
Q

SHOR stands for _______, hypothesis, options, and response

A

stimuli

76
Q

Situational awareness began being used in WWI and was later mainstream in WWII.

A

T

77
Q

_______ is higher-order thinking that enables understanding, analysis, and control of one’s cognitive processes, especially when engaged in learning

A

metacognition

78
Q

Context is irrelevant for good situational awareness

A

F

79
Q

A study of team performance found that the best teams communicated the most.

A

F

80
Q

Quality of team situational awareness is associated with trust, cohesion, interpersonal connections, and a positive group climate.

A

T

81
Q

The main challenge of shared situation awareness is ________

A

coordination of crew resources

82
Q

Operations characterized by constant change in a continuous sequence of dynamic information are easiest to store in memory.

A

F

83
Q

Stress decreases cognition, memory, and attention ability.

A

T

84
Q

Aspects of human cognition are incorporated into the design of aircraft systems

A

T

85
Q

Training can be tailored to the goal of developing situational awareness.

A

T

86
Q

You should not request more time from ATC to regain situational awareness.

A

F

87
Q

Technology aimed to enhance situational awareness always improves situational awareness among pilots.

A

F

88
Q

It is important to minimize distractions to manage situational awareness.

A

T

89
Q

Communication is not a vital part of maintaining situation awareness.

A

F

90
Q

Situation awareness requires constant effort and vigilance

A

T