Exam 3 Questions Flashcards
Communication is about sharing and using information to influence actions and behaviors and to achieve desired outcomes
T
The main aim of communication transfer is not the main aim of communication
F
Workload is not a barrier to communication as people should be able to process and contribute information regardless of their workload
F
Stress and fatigue are two common barriers to communication.
T
Only senders can have errors in communication as it is their job to communicate effectively.
F
Verbal communication is more prone to misinformation than written
T
Email, SOP manuals, and paper are examples of _____ communication
written
It is important to brief emergency situations before they happen.
T
Aviation accidents are often preceded by safety-related incidents and deficiencies that indicate the existence of safety hazards.
T
Two people may interpret a phrase differently.
T
Read-backs are not required to improve effective communication.
F
Communication is not a major driver of safety performance
F
Listening is not the same as hearing.
T
Good listeners form conclusions before the speaker has finished.
F
The best type of questioning for understanding is typically _____ questions that begin with what, who, where, when, why, and how
open
Higher levels of stress are associated with more errors, lower compliance, and lower job satisfaction
T
A challenge stressor is something that needs to be overcome and can cause decreased team motivation, while a hindrance stressor is one that promises some benefit if people can deal with it.
F
Stressors affect individuals differently, depending on their appraisal of those stressors and their ability to deal with them
T
Any amount of stress is harmful and is in no way beneficial
F
Learning methods to manage and cope with stress is very difficult and time extensive
F
The first process in stress management is stress identification; being aware of your own stress levels and symptoms
T
If one member of a team is stressed, others are also likely to be compromised. A stressed team member is likely to make a series of judgment errors and is less likely to identify others’ error
T
Stress often arises as a result of a perceived gap between the demands of a situation and an individual’s ability to cope with these demands. These demands of a situation is also known as _____
stressors
Fatigue-related signs and symptoms are often divided into three categories: physical, mental/cognitive, and emotional/social
T
Humans are reliable judges of their own fatigue levels
F
_____ increases the time it takes to fall asleep and decreases the time spent asleep
Caffeine
The circadian lull has a smaller decline in alertness and performance than the circadian trough
T
You should wait 5 minutes after waking up to fight the potential impacts of sleep inertia
F
Caffeine, nicotine, and alcohol do not interfere with sleep onset
F
Sleep onset is generally faster when body temperature is high
F
There is a strong relationship between group compliance and individual compliance
T
Mutual performance monitoring is a component of effective teamwork
T
Adaptive teams recognize and respond to unexpected or unplanned changes in their environment
T
Team orientation is where members work individually without accepting input from other members of the team
F
Social activities help team members form bonds that encourage effective and open communication within a team
T
Learning the roles of your team members is NOT an important part of effective teamwork
F
