Exam II Flashcards
The communication skills needed for patient-centered care include:
- Eliciting the patient’s agenda with _______, especially early on.
- Not _____ the patient
- Engaging in ______.
- open-ended questions
- interrupting
- focused active listening
Learning how to improve communication skills will make you a better dentist by enabling:
you to better understand your patients needs
As a provider, you need to try and minimize _____ to mutual understanding
barriers
As a dentist, you treat ____ not ____
patients; teeth
The most important tool in dentistry:
communication
List the 5 benefits of a good relationship between the patient and doctor:
- more likely to follow our recommendations
- more likely to pay bills on time
- more likely to refer others to your practice
- reduces anxiety- both the patients and yours
- less likely to sue
68-70% of medical liticagiokn cases cited ____ as the primary cause
communication
As a dentist, it is important to ____ before you ____.
inform; perform
Communicating effectively with your patients:
- Assess your _____
- Make your ____ easier for them
- Show them _____
- Have _____
- Monitor your ____
- Provide ____ when necessary
- Give your patients _____
- body language
- interactions
- proper respect
- patients
- mechanics
- simple written instructions
- ample time
When communicating effectively with you’re patient its important to have your body:
at the same level as theirs
When communicating effectively with you’re patient its important to accomodate your patients request as much as it is ______, rather than speaking to them in _____.
safe and prudent; commands
Positive patient communication is:
is not rushed
How words are spoken:
delivery
List the aspects of delivery: (7)
- vocal quality
- tone
- pitch
- emphasis
- volume
- pause
- inflection
Perception of compassion and empathy=
emotion
List the 4 aspects of body language:
- stance
- posture
- gesture
- use of space
List the 3 aspects of perception:
- delivery
- emotion
- body language
Nonverbal perception is:
facial/emotional
A fake smile is considered a ____ smile.
A genuine smile is considered a ____ smile.
social; duchenne
a genuine smile involves:
eye muscles
name of genuine smile person:
Duchenne du boulogne
Uh, You know, Right? Ok?, Clearing throat, monotone
unconscious personal habits vocal/hearing
raising eyebrows, fiddling with glasses, hair, beard, and earrings:
unconscious personal habits facial/emotional
spinning pen, foot tapping, fingernail tapping, rocking, and hand gestures:
unconscious personal habits