Exam II Flashcards
The communication skills needed for patient-centered care include:
- Eliciting the patient’s agenda with _______, especially early on.
- Not _____ the patient
- Engaging in ______.
- open-ended questions
- interrupting
- focused active listening
Learning how to improve communication skills will make you a better dentist by enabling:
you to better understand your patients needs
As a provider, you need to try and minimize _____ to mutual understanding
barriers
As a dentist, you treat ____ not ____
patients; teeth
The most important tool in dentistry:
communication
List the 5 benefits of a good relationship between the patient and doctor:
- more likely to follow our recommendations
- more likely to pay bills on time
- more likely to refer others to your practice
- reduces anxiety- both the patients and yours
- less likely to sue
68-70% of medical liticagiokn cases cited ____ as the primary cause
communication
As a dentist, it is important to ____ before you ____.
inform; perform
Communicating effectively with your patients:
- Assess your _____
- Make your ____ easier for them
- Show them _____
- Have _____
- Monitor your ____
- Provide ____ when necessary
- Give your patients _____
- body language
- interactions
- proper respect
- patients
- mechanics
- simple written instructions
- ample time
When communicating effectively with you’re patient its important to have your body:
at the same level as theirs
When communicating effectively with you’re patient its important to accomodate your patients request as much as it is ______, rather than speaking to them in _____.
safe and prudent; commands
Positive patient communication is:
is not rushed
How words are spoken:
delivery
List the aspects of delivery: (7)
- vocal quality
- tone
- pitch
- emphasis
- volume
- pause
- inflection
Perception of compassion and empathy=
emotion
List the 4 aspects of body language:
- stance
- posture
- gesture
- use of space
List the 3 aspects of perception:
- delivery
- emotion
- body language
Nonverbal perception is:
facial/emotional
A fake smile is considered a ____ smile.
A genuine smile is considered a ____ smile.
social; duchenne
a genuine smile involves:
eye muscles
name of genuine smile person:
Duchenne du boulogne
Uh, You know, Right? Ok?, Clearing throat, monotone
unconscious personal habits vocal/hearing
raising eyebrows, fiddling with glasses, hair, beard, and earrings:
unconscious personal habits facial/emotional
spinning pen, foot tapping, fingernail tapping, rocking, and hand gestures:
unconscious personal habits
What should you do with your hands while speaking?
- folded
- behind back
- akimbo (hands on hips and elbows out)
- fig leaf (place hands in front of mid section)
Identify non-verbals that promote good convo:
- appropriate space (arms length)
- eye contact
- eye level
- smile
Office distractions including multi-tasking, chart reviewing, and staff interruptions are all examples of:
roadblocks to good listening
Identify the verbals that promote good conversation (4):
- open-ended questions
- Use Mr. Mrs. or Ms. unless they ask you to do so otherwise
- Don’t rush
- give patient a chance to talk
Identify the verbals that inhibit good conversation (2):
- Rushing to diagnose- let patient be a part in the decision making
- Asking close-ended questions
arrogance, sarcasm, high pressure marketing can all be considered:
negative dentist attitudes
- making sure the patient is comfortable
- being flexible to ensure patients acceptance
- leaving time for emergency visits
These are always for a dentist to be:
accomodating
Identify some reasons that patients avoid dental care:
- previous dental experiences
- dental anxiety
When should you typically communicate with other faculty?
usually away from the patient
Reasons for dental anxiety: (3)
- choking (gagging, instruments, & suction)
- embarrassment (being judged, scared of lecture & feeling that teeth can’t be saved)
- Parents (bad experience as kid)
What are the 3 initial contact questions:
- How long since your last dental visit
- What kind of past treatment & how was it?
- Do you have any concerns about receiving dental treatment
Physiological signs of dental anxiety: (3)
- Perspiration (forehead, hands, palms, upper-lip, underarms)
- Cardiovascular (BP and HR)
- Respiration (rate and depth)
- explaining procedures before starting
- giving specific info during procedures
- giving reassurance
- give pt some control (such as raising hand if they feel pain)
- provide distraction
- build trust
- show personal warmth
-stress- reduction protocol
ways to reduce dental anxiety
A condition in which there is a deflection from the normal relation of the teeth to other teeth in the same arch and/or to teeth in the opposing arch
Malocclusion
Angles classification was developed in ____ by ____.
1899; Edward H. Angle
Angle’s classification is based on the relationship of:
The MB CUSP of the MAXILLARY 1ST MOLAR and the BUCCAL GROOVE of the MANDIBULAR 1ST MOLAR
Describe Angle’s Class 1:
MB cusp of maxillary first molar BISECTS the buccal groove of mandibular 1st molar
MB bust of max 1st molar bisects buccal groove of mand 1st molar:
Angle’s Class 1
Same as normal occlusion but characterized by crowding, rotations, and other positional irregularities:
Class 1- Malocclusion
For Class 1 malocclusion, it is the same as normal occlusion but is characterized by ____, ____, and other ____
crowding, rotations, and other positional irregularities
This image shows:
Class 1 with severe crowding and labially erupted canines
Describe Angle’s Class II:
MB cusp of maxillary first molar is MESIAL to mandibular 1st molar’s buccal groove
Angle’s class II in simple terms can be described as:
Overbite
MB cusp of max 1st molar is MESIAL to mand 1st molar’s buccal groove:
Angle’s class II
Diagnose this occlusion:
Angle’s Class II
Diagnose this occlusion
Top: normal occlusion
Bottom: class I malocclusion
Diagnose this image:
Angle’s Class II
Describe Angle’s Class III:
MB cusp of maxillary 1st molar is DISTAL to buccal groove of mandibular 1st molar
Angle’s Class III in simple terms can be described as:
Underbite
Diagnose this image:
Class III Malocclusion
The HORIZONTAL overlap of the maxillary central incisors over the mandibular central incisors:
Overjet
When discussing overjet and overbite we are describing the relationship between what teeth?
Max and Mand central incisors
Overjet is measured using:
periodontal probe
typical overjet measurement:
usually 2-3 mm
The VERTICAL overlap of the maxillary central incisors over the mandibular central incisors:
overbite
Overjet is describing a ____ overlap
Overbite is describing a ____ overlap
overjet = horizontal
overbite= vertical
How much the maxillary teeth cover up the mandibular teeth would describe:
overbite
The amount of overbite is measured using:
Periodontal probe vertically
Normal overbite is usually:
2-3 mm or approximately 20-30% of the height of the mandibular incisors
A is showing :
B is showing:
A: Overbite
B: Overjet
Diagnose this image:
Anterior crossbite
Diagnose this image:
Posterior crossbite
Diagnose this image:
Posterior crossbite
ETW:
Erosive tooth wear
Generally, ETW is classified according to the specific:
Mechanism that is responsible for the wear
Mechanisms of wear that are responsible for ETW:
- Erosion
- Abfraction
- Abrasion
- Attrition
The etiology of dental wear is multifactorial with complex relationships between three types of wear:
attrition, abrasion and erosion
Evidence of occlusal wear/trauma include: (3)
- wear facets
- broken restorations
- chipped teath
Evidence of bruxism includes: (5):
- bony ridges-exostosis, tori
- recession
- abfraction
- broken teeth & restorations
- excessive attrition
Describe the abfraction seen in bruxism:
loss of cervical area
This image shows evidence of:
bruxism
mechanical wear of the incisal or occlusal surface as a result of functional or para-functional movements of the mandible (tooth-to-tooth contact)
attrition
Bruxism accelerates _____.
attrition
Attrition can be related to:
age
In attrition, occlusal surfaces match _____ and usually have a similar degree of wear
jaw movements
diagnose this image:
attrition
Cervical wedge-shaped defects in teeth:
abfraction
Bruxism resulting in cervical loss of the cervical area of the tooth under the flexure load:
abfraction
Abfraction can be described as:
physical wear
Diagnose this image:
abfraction
A form of physical wear along the gingival margin that is not caused by bacterial acid activity:
abfraction
What is the shape of the defects of abfraction and where are they located?
wedge-shaped in the cervical portion of the tooth right by the gingiva
Diagnose this image:
abfraction
Abnormal tooth surface loss resulting from direction frictional forces between the teeth and external objects or from frictional forces between contacting teeth in the presence of an abrasive medium:
abrasion
abrasion is the abnormal surface loss resulting from ____ between the teeth and external objects or from ____ between contacting teeth in the presence of a _____.
direct frictional forces; frictional forces; abrasive medium
What may cause abrasion? (3)
- improper brushing techniques
- habits
- vigorous use of toothpicks
What is the most common cause for abrasion?
improper brushing techniques
Abrasion due to improper brushing techniques typically results in:
V-shaped notch in the gingival 1/3 of the tooth
What is an example of a habit that may lead to abrasion?
holding a pipe stem between the teeth
Interproximal abrasion may be due to:
toothpicks
Incisal notching abrasion may be due to:
Nails, pipe
Cervical abrasion may be due to:
tooth brushing
What are 3 locations for abrasion?
- interproximal
- incisal notching
- cervical
diagnose this image (be specific):
interproximal abrasion
Wear or loss of tooth structure by chemicomechanical action:
erosion
Erosion is wear or loss of tooth structure by:
chemicomechanical action
Where is erosion seen on the tooth?
facial and lingual
What are some causes of facial erosion of he teeth:
lemons or chlorine