Exam Four

Question 1

helps organizations plan, execute, monitor, and control projects effectively

Answer 1

project management

Question 2

what are the five phases of project management?

Answer 2

initiation, planning, execution, monitor and control, close the project

Question 3

get all details of project

Answer 3

initiation

Question 4

charter document creation

Answer 4

planning

Question 5

fine details planned and start working

Answer 5

execution

Question 6

tweaks and ensuring things are on track

Answer 6

monitor and control

Question 7

check deliverables

Answer 7

close the project

Question 8

what is in the middle of the triple constraint triangle?

Answer 8

quality

Question 9

three points of triple constraint triangle

Answer 9

scope, time, cost

Question 10

features, functionalities in triangle

Answer 10

scope

Question 11

schedule in triangle

Answer 11

time

Question 12

resources, budget in triangle

Answer 12

cost

Question 13

breaks project into manageable tasks, establishes scope of project, makes it easier to estimate and control project, visual structure of project activities

Answer 13

work breakdown structure

Question 14

what do project managers focus on?

Answer 14

full project lifecycle- get it kicked off and last person to see it

Question 15

what is a fire drill?

Answer 15

when something unexpected happens

Question 16

going through the whole project lifecycle

Answer 16

routing projects

Question 17

what are the six senses for project managers?

Answer 17

awareness, whole body decisions, clear communication, adaptability, diplomacy, persistence

Question 18

tune your radar to yourself, people, and situations, focus on not only the facts, but also on nonverbal behaviors of people, be aware of your actions and how you can promote positive change

Answer 18

awareness

Question 19

use brain, heart, and gut to make great decisions, increase probability of success by listening to yourself fully, clear your mind

Answer 19

whole body decisions

Question 20

communicate straightforward thoughts, words, and images, share your brain in a multitude of ways, even if there is no “right” way

Answer 20

clear communication

Question 21

adapt but don’t break, change is not a straight line, stay true to your core, be a chameleon with a core

Answer 21

adaptability

Question 22

unearth common ground and influence outcomes, learn how to handle conflict amicably, evaluate yourself on how you handle challenges, be rational, emotional, and political

Answer 22

diplomacy

Question 23

melt obstacles and visualize success, stick with the plan, know when to push and when to pull, challenge yourself and others around you

Answer 23

persistence

Question 24

seeks to improve efficiency, effectiveness, and flexibility on an organization’s business processes, analyzing modeling, automating, monitoring, optimizing business processes

Answer 24

business process management methodology

Question 25

reducing costs, increasing productivity, improving customer satisfaction, enhancing business agility

Answer 25

business process management goals

Question 26

what are the five process steps?

Answer 26

design, model, implement, monitor, optimize

Question 27

standardizing processes reduces the risk of human error, embedded analytics provides visibility into process performance and helps identify bottlenecks, automation tools increase efficiency, ability to identify process enhancements for continuous improvement

Answer 27

benefits of BPM

Question 28

lack of executive support, unclear goals/objectives, inadequate testing infrastructures, confusion about the right tool for the job, hidden processes vulnerable to breakdown, poor process visibility and traceability, inflexible third-party contracts and incentives

Answer 28

challenges of BPM

Question 29

what are the three categories of BPM?

Answer 29

system-centric, human-centric, document-centric

Question 30

processes involving workflows in business systems that operate without much human intervention and are integrated into enterprise applications

Answer 30

system-centric

Question 31

processes people handle, business applications that have features designed for human interaction

Answer 31

human-centric

Question 32

centers on documents, process of formatting, signing, verifying contracts

Answer 32

document-centric