EXAM 5 Flashcards
What do special care passengers need?
Extra assistance
What is a ALRG passenger?
Allergic
What is an ATTD?
Attendant
What is an BLND passenger?
Blind
What is a CARS passenger?
Infant in a restraint system.
What is an ESAN?
Emotional support animal
What is an EXST?
Extra seat:
- Purchased extra seat
- Large ESAN OR SVAN
…
What is a FARE?
Employee
What is an INAD?
Passenger inadmissible or denied entry to a country.
What is an INFT?
Infant, less than 2 yo.
What is MCRW?
Master crew,
- West jet encore pilot
- FA
…
What is a MEDA?
Personal oxygen cylinder required.
What is a OPOF?
One Person One Fare.
What is PETC?
Animal in cabin.
What is PETC-OTHS?
Specialty dog.
What is PPOC?
Portable oxygen concentrator.
What is PRNL?
Prisoner, low security.
What is PRNM?
Prisoner, medium security.
What is PRNH?
Prisoner, high security.
What is an SVAN?
Service animal.
What is an UMNR?
Unaccompanied minor.
What is WCHC?
Wheelchair, can’t walk at all.
What is WCHR?
Wheelchair, can walk small distance and do stairs.
What is WCHS?
Wheelchair, can walk small distances but no stairs.
What is ALRG+OTHS?
Severe allergy to cat dander.
What is CARS+CHLD?
Infant travelling in a restraint system.
What is an ESAN+OTHS?
Passenger with a lap-held emotional support animal.
What is an INFT+EXST?
Lap-held infant travelling in a paid extra seat.
What is an OPOF+EXST?
Passenger approved under the OPOF program and requires 2 seats.
What is SVAN+OTHS?
Lap-held service animal.
What is a SMAN?
Specials manifest.
What is a SSR?
Special service request codes.
Can any special care passenger sit in a emergency exit seat?
NO.
What are the emergency exit seats?
1B, 2CD
Where should special care passengers sit?
At a window exit near a floor level emergency exit, not an emergency exit seat.
Where should the personal attendants be seated?
Right beside the special care passenger.
Who can decline a personal safety briefing?
Any special care passengers beside an UMNR.
Who is responsible to brief row 1-10?
Lead
Who is responsible to brief row 10-20?
P2
What is the content of an infant briefing?
Seat belt, brace and hold position.
When does the briefing need to be done?
Before the closing of L1 door?
When does the special care passenger board?
During the pre-boarding.
What is a OPD?
Orthotic positionning device.
Should a seat beside a OPD must be vacant?
YES
Are strechers and incubators allowed onboard?
NO
Can a passenger owned seat cushion be brought on the plane?
YES, provided it doesn’t replace the aircraft seat cushion.
What is the OPOF program?
One person one fare program provides aditionnal seating at no charge.
How many boarding passes will the OPOF will receive?
2, however, he will only be counted as one person.
Do someone with a visual impairment need an attendant?
NO
Do someone with a hearing impairment need an attendant?
NO
Do someone with a visual and hearing impairment need an attendant?
Depends on the severity.
Does a person with an intellectual impairment who is self reliant need an attendant?
NO
Does someone with an intellectual impairment that is not self reliant need an attendant?
YES
Who has the final authority for carriage?
The captain.
Are you required to do extraordinary services?
No.
What should you brief foreign speaking passengers with?
The safety briefing card.
What should be use for a briefing a person with a hearing impairment?
Using the safety features card and face to face communication, pointing, writting..
What should be included in the hearing impairment safety briefing?
- Preferred and alternate exits.
- Use of the seat cushion as a flotation device.
- Location of the PSU and components.
What should be used to brief a visually impaired passenger?
Braille safety card.
What needs to be in the briefing for a visually impaired passenger?
- Preferred and alternate exits.
- How to find the exits by counting the rows.
- Can provide a tactile familiarization of the A-C.
- Feel the operation of a seat belt.
- Explain the brace position.
- Explain how to pull the seat cushion.
What are the ages for an UM?
8-11, if requested, 12-17 yo.
Could we have UM on a non-direct flight and or in the US?
NO
What is the maximum of UM per flight in normal conditions?
4, could be more when IROP.
When should an UM be checked on by FA’s?
Every 15 minutes.
Where should an UM be seated?
In the forward of the aircraft, not an emergency exit seat.
What is the lead responsible for when taking care of a UM?
- Acceptance of a UM.
- UM wallet.
- UM briefing.
- Release of a UM to a CSA agent at destination.
Who is responsible for the safety of a UM?
All crew members.
At the top of descent, Fa will brief the UM on :
- Remaining seated until all other passengers have deplaned.
- Wait for a FA to escort them to L1.
What are the Arrival duties for a FA taking care of a UM?
- Watch for escape.
- Retrieve the UM wallet in the wardrobe.
- Retrieve UM and belongings and escort them to CSA.
From what age can you be responsible for someone else?
12 yo.
From what age can you sit in the emergency seats?
16 yo.
From what age can you be a personal attendant?
18 yo.
What is part of the personal attendant briefing?
Evacuation responsibilities.
What is the maximum oxygen cylinders can a passenger bring on board?
2
What is the maximum passenger owned oxygen cylinders on board?
4
Can passenger or crew members change an oxygen regulator from one cylinder to another?
NO!!!
What will the CSA fix on the cylinders after verifying them?
A sticker ‘Inspected and approved’.
Which documents the passenger need to show when boarding with their own oxygen cylinders?
- Physicians statement.
- Supplier statement.
Where will the oxygen cylinders be stored?
In the oxygen restraint sleeves under the aisle seat.
What is covered in the briefing of a passenger carrying oxygen?
- Leave the cylinders in case of an evacuation.
- Prohibited to change the regulator from one cylinder to another while on the A-C.
Is liquid oxygen accepted on board?
NO
Who will verify the ‘inspected and approved’ stickers on oxygen cylinders?
LEAD FA
What is the limit of PPOC on board?
No limits.
How many PPOC can a passenger bring on board?
1 per person.
Elements covered in a PPOC individual briefing?
- Passenger must notify the FA is the POC is abnormally hot.
- Leave POC on board in case of an evacuation.
Are lap-held infants included in the passenger head count?
NO
What are the accepted child restraint system?
- AFT facing.
- Forward facing.
- Convertible restraint system.
- Combination restraint.
- CARES restraint systems.
Where should a child in a restraint system be seated?
Immediately adjacent for the parent seat.
Where should an AFT facing restraint system be?
In the window seat as they restrict access to the aisle.
Who is responsible to secure the child in the restraint system?
The parent.
What are some of the unapproved child restraint systems?
- Booster cushion.
- Booster seat.
- Infant carrier.
- Baby hammock.
Can west jet encore guarantee an allergen free environment?
NO
What is the buffer zone for a nut allergy?
2 rows forward and 2 rows aft on both side of the aisle.
Can a allergic passenger request an announcement to be made to all passengers?
YES
What is covered in the nut allergy individual safety briefing?
- If the person have an epipen.
- Advise passenger of the buffer zone.
- Advise that WestJet Encore can’t guaranty an allergen free enviro.
Which animals are permitted in a kennel on board?
Cats, dogs, rabbits and birds.
How many animals in a kennel are permitted on board?
4
What is part of the individual safety briefing for an animal in a kennel?
- Animal must remain completely enclosed at all times and remain under the seat for taxi takeoff and landing and while turbulence.
- Passenger is responsible for the passenger at all time.
- If emergency evacuation, the animal shall be removed from the kennel.
What are the accepted emotional support animals?
- Cat
- Dog
- Miniature horse
- Monkey
- Pigs
How many escorts for 1 minimum prisoner?
1 for every two.
How many escorts for 1 medium prisoner?
1 for 1.
How many escorts for 1 maximum prisoner?
2 for 1.
Can a peace officer not on duty bring is arm onboard?
No, only if he is on duty.
Should the peace officer firearm be unloaded during flight?
YES.
