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initial flight attendant training > EXAM 5 > Flashcards

EXAM 5 Flashcards

1
Q

What do special care passengers need?

A

Extra assistance

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2
Q

What is a ALRG passenger?

A

Allergic

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3
Q

What is an ATTD?

A

Attendant

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4
Q

What is an BLND passenger?

A

Blind

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5
Q

What is a CARS passenger?

A

Infant in a restraint system.

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6
Q

What is an ESAN?

A

Emotional support animal

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7
Q

What is an EXST?

A

Extra seat:
- Purchased extra seat
- Large ESAN OR SVAN
…

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8
Q

What is a FARE?

A

Employee

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9
Q

What is an INAD?

A

Passenger inadmissible or denied entry to a country.

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10
Q

What is an INFT?

A

Infant, less than 2 yo.

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11
Q

What is MCRW?

A

Master crew,
- West jet encore pilot
- FA
…

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12
Q

What is a MEDA?

A

Personal oxygen cylinder required.

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13
Q

What is a OPOF?

A

One Person One Fare.

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14
Q

What is PETC?

A

Animal in cabin.

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15
Q

What is PETC-OTHS?

A

Specialty dog.

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16
Q

What is PPOC?

A

Portable oxygen concentrator.

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17
Q

What is PRNL?

A

Prisoner, low security.

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18
Q

What is PRNM?

A

Prisoner, medium security.

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19
Q

What is PRNH?

A

Prisoner, high security.

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20
Q

What is an SVAN?

A

Service animal.

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21
Q

What is an UMNR?

A

Unaccompanied minor.

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22
Q

What is WCHC?

A

Wheelchair, can’t walk at all.

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23
Q

What is WCHR?

A

Wheelchair, can walk small distance and do stairs.

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24
Q

What is WCHS?

A

Wheelchair, can walk small distances but no stairs.

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25
Q

What is ALRG+OTHS?

A

Severe allergy to cat dander.

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26
Q

What is CARS+CHLD?

A

Infant travelling in a restraint system.

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27
Q

What is an ESAN+OTHS?

A

Passenger with a lap-held emotional support animal.

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28
Q

What is an INFT+EXST?

A

Lap-held infant travelling in a paid extra seat.

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29
Q

What is an OPOF+EXST?

A

Passenger approved under the OPOF program and requires 2 seats.

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30
Q

What is SVAN+OTHS?

A

Lap-held service animal.

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31
Q

What is a SMAN?

A

Specials manifest.

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32
Q

What is a SSR?

A

Special service request codes.

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33
Q

Can any special care passenger sit in a emergency exit seat?

A

NO.

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34
Q

What are the emergency exit seats?

A

1B, 2CD

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35
Q

Where should special care passengers sit?

A

At a window exit near a floor level emergency exit, not an emergency exit seat.

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36
Q

Where should the personal attendants be seated?

A

Right beside the special care passenger.

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37
Q

Who can decline a personal safety briefing?

A

Any special care passengers beside an UMNR.

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38
Q

Who is responsible to brief row 1-10?

A

Lead

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39
Q

Who is responsible to brief row 10-20?

A

P2

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40
Q

What is the content of an infant briefing?

A

Seat belt, brace and hold position.

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41
Q

When does the briefing need to be done?

A

Before the closing of L1 door?

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42
Q

When does the special care passenger board?

A

During the pre-boarding.

43
Q

What is a OPD?

A

Orthotic positionning device.

44
Q

Should a seat beside a OPD must be vacant?

A

YES

45
Q

Are strechers and incubators allowed onboard?

A

NO

46
Q

Can a passenger owned seat cushion be brought on the plane?

A

YES, provided it doesn’t replace the aircraft seat cushion.

47
Q

What is the OPOF program?

A

One person one fare program provides aditionnal seating at no charge.

48
Q

How many boarding passes will the OPOF will receive?

A

2, however, he will only be counted as one person.

49
Q

Do someone with a visual impairment need an attendant?

A

NO

50
Q

Do someone with a hearing impairment need an attendant?

A

NO

51
Q

Do someone with a visual and hearing impairment need an attendant?

A

Depends on the severity.

52
Q

Does a person with an intellectual impairment who is self reliant need an attendant?

A

NO

53
Q

Does someone with an intellectual impairment that is not self reliant need an attendant?

A

YES

54
Q

Who has the final authority for carriage?

A

The captain.

55
Q

Are you required to do extraordinary services?

A

No.

56
Q

What should you brief foreign speaking passengers with?

A

The safety briefing card.

57
Q

What should be use for a briefing a person with a hearing impairment?

A

Using the safety features card and face to face communication, pointing, writting..

58
Q

What should be included in the hearing impairment safety briefing?

A
  • Preferred and alternate exits.
  • Use of the seat cushion as a flotation device.
  • Location of the PSU and components.
59
Q

What should be used to brief a visually impaired passenger?

A

Braille safety card.

60
Q

What needs to be in the briefing for a visually impaired passenger?

A
  • Preferred and alternate exits.
  • How to find the exits by counting the rows.
  • Can provide a tactile familiarization of the A-C.
  • Feel the operation of a seat belt.
  • Explain the brace position.
  • Explain how to pull the seat cushion.
61
Q

What are the ages for an UM?

A

8-11, if requested, 12-17 yo.

62
Q

Could we have UM on a non-direct flight and or in the US?

A

NO

63
Q

What is the maximum of UM per flight in normal conditions?

A

4, could be more when IROP.

64
Q

When should an UM be checked on by FA’s?

A

Every 15 minutes.

65
Q

Where should an UM be seated?

A

In the forward of the aircraft, not an emergency exit seat.

66
Q

What is the lead responsible for when taking care of a UM?

A
  • Acceptance of a UM.
  • UM wallet.
  • UM briefing.
  • Release of a UM to a CSA agent at destination.
67
Q

Who is responsible for the safety of a UM?

A

All crew members.

68
Q

At the top of descent, Fa will brief the UM on :

A
  • Remaining seated until all other passengers have deplaned.

- Wait for a FA to escort them to L1.

69
Q

What are the Arrival duties for a FA taking care of a UM?

A
  • Watch for escape.
  • Retrieve the UM wallet in the wardrobe.
  • Retrieve UM and belongings and escort them to CSA.
70
Q

From what age can you be responsible for someone else?

A

12 yo.

71
Q

From what age can you sit in the emergency seats?

A

16 yo.

72
Q

From what age can you be a personal attendant?

A

18 yo.

73
Q

What is part of the personal attendant briefing?

A

Evacuation responsibilities.

74
Q

What is the maximum oxygen cylinders can a passenger bring on board?

A

2

75
Q

What is the maximum passenger owned oxygen cylinders on board?

A

4

76
Q

Can passenger or crew members change an oxygen regulator from one cylinder to another?

A

NO!!!

77
Q

What will the CSA fix on the cylinders after verifying them?

A

A sticker ‘Inspected and approved’.

78
Q

Which documents the passenger need to show when boarding with their own oxygen cylinders?

A
  • Physicians statement.

- Supplier statement.

79
Q

Where will the oxygen cylinders be stored?

A

In the oxygen restraint sleeves under the aisle seat.

80
Q

What is covered in the briefing of a passenger carrying oxygen?

A
  • Leave the cylinders in case of an evacuation.

- Prohibited to change the regulator from one cylinder to another while on the A-C.

81
Q

Is liquid oxygen accepted on board?

A

NO

82
Q

Who will verify the ‘inspected and approved’ stickers on oxygen cylinders?

A

LEAD FA

83
Q

What is the limit of PPOC on board?

A

No limits.

84
Q

How many PPOC can a passenger bring on board?

A

1 per person.

85
Q

Elements covered in a PPOC individual briefing?

A
  • Passenger must notify the FA is the POC is abnormally hot.

- Leave POC on board in case of an evacuation.

86
Q

Are lap-held infants included in the passenger head count?

A

NO

87
Q

What are the accepted child restraint system?

A
  • AFT facing.
  • Forward facing.
  • Convertible restraint system.
  • Combination restraint.
  • CARES restraint systems.
88
Q

Where should a child in a restraint system be seated?

A

Immediately adjacent for the parent seat.

89
Q

Where should an AFT facing restraint system be?

A

In the window seat as they restrict access to the aisle.

90
Q

Who is responsible to secure the child in the restraint system?

A

The parent.

91
Q

What are some of the unapproved child restraint systems?

A
  • Booster cushion.
  • Booster seat.
  • Infant carrier.
  • Baby hammock.
92
Q

Can west jet encore guarantee an allergen free environment?

A

NO

93
Q

What is the buffer zone for a nut allergy?

A

2 rows forward and 2 rows aft on both side of the aisle.

94
Q

Can a allergic passenger request an announcement to be made to all passengers?

A

YES

95
Q

What is covered in the nut allergy individual safety briefing?

A
  • If the person have an epipen.
  • Advise passenger of the buffer zone.
  • Advise that WestJet Encore can’t guaranty an allergen free enviro.
96
Q

Which animals are permitted in a kennel on board?

A

Cats, dogs, rabbits and birds.

97
Q

How many animals in a kennel are permitted on board?

A

4

98
Q

What is part of the individual safety briefing for an animal in a kennel?

A
  • Animal must remain completely enclosed at all times and remain under the seat for taxi takeoff and landing and while turbulence.
  • Passenger is responsible for the passenger at all time.
  • If emergency evacuation, the animal shall be removed from the kennel.
99
Q

What are the accepted emotional support animals?

A
  • Cat
  • Dog
  • Miniature horse
  • Monkey
  • Pigs
100
Q

How many escorts for 1 minimum prisoner?

A

1 for every two.

101
Q

How many escorts for 1 medium prisoner?

A

1 for 1.

102
Q

How many escorts for 1 maximum prisoner?

A

2 for 1.

103
Q

Can a peace officer not on duty bring is arm onboard?

A

No, only if he is on duty.

104
Q

Should the peace officer firearm be unloaded during flight?

A

YES.

initial flight attendant training (11 decks)

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