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Initial Flight Attendant Training > EXAM 1 > Flashcards

EXAM 1 Flashcards

1
Q

3 ways to succeed the training

A

Spot
Come prepared
No gum chewing

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2
Q

SPOT meaning

A

Safely performing on time

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3
Q

FATS meaning

A

Flight attendant training standard

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4
Q

FAM meaning

A

Flight attendant manual

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5
Q

OTP meaning

A

On time performance

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6
Q

PED’s meaning

A

Personal electronic devices

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7
Q

RAIC meaning

A

Restricted area identity card

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8
Q

WHMIS meaning

A

Workplace hazardous materials information system

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9
Q

CRM meaning

A

Crew ressource management

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10
Q

FIT meaning

A

FA training

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11
Q

ICM meaning

A

Interference crew member

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12
Q

CARE meaning

A

Create a remarquable experience

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13
Q

SMS meaning

A

Safety management system

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14
Q

ABP meaning

A

Able bodied person

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15
Q

ELT meaning

A

Emergency locator transmitter

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16
Q

IHR meaning

A

Incident hazard report

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17
Q

Should you check your read and sign before each duty period to make sure you are up to date?

A

Yes, before every duty period

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18
Q

What are the different ways to write a incident hazard report? (4)

A
  • Printed
  • Online
  • Anonymous
  • Confidential
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19
Q

What is the preferred way to report an incident hazard?

A

Online

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20
Q

When should the report be written and sent?

A

within 24 hours of the incident

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21
Q

What is the IATA?

A

International air transport association

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22
Q

What is the IOSA?

A

It is the IATA’s operational safety audit (extra ++)

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23
Q

Is 705,124 a regulation or a standard?

A

It is a regulation because of the number 0 in the middle

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24
Q

Is 725,124 a regulation or a standard?

A

It is a standard because of the number 2 in the middle.

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25
Q

What is the difference between a regulation and a standard?

A 
Regulation= You need this
Standard= How to do it
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26
Q

Who takes care of the regulations?

A

CARS

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27
Q

Who takes care of the standard?

A

CASS

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28
Q

MEL meaning

A

Minimum equipment list

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29
Q

FAM meaning

A

Flight attendant manual

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30
Q

FOM meaning

A

Flight operating manual

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31
Q

COM meaning

A

Company operations manual

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32
Q

MTCE meaning

A

Maintenance

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33
Q

RON meaning

A

Remain over night

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34
Q

How do we call a flight attendant manager at WestJet?

A

Director inflight

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35
Q

TR meaning

A

Temporary revision

36
Q

FAM meaning

A

Familiarization flight

37
Q

FUF meaning

A

Follow up flight

38
Q

QCFA meaning

A

Quality check flight attendant

39
Q

Fine indoctrination meaning

A

Gov requirement before getting certification = watch the flight attendant do their job.

40
Q

What is the ICAO?

A

international civil aviation organization

41
Q

What is the company safety promise?

A
  • Identifying hazards and risks before they become incidents.
  • Sharing information on all safety issues.
  • Reporting any condition or process that may affect safety
  • Continuous improvement
42
Q

SMS meaning

A

Safety management system = there to achieve the conditions where operational risks are managed to acceptable levels.

43
Q

Proactive report meaning

A

Reporting an hazard before the incident happens.

44
Q

Reactive report meaning

A

Reporting an incident.

45
Q

Why do we need to know about the SMS?

A

To support West Jet’s safety culture with reporting hazards and incidents and keep the SMS & OH&S programs effective.

46
Q

SMS role

A

Identify the risk and apply preventive mesures and reduce the risks.

47
Q

Who investigates accidents in Canada?

A

TSB (Transportation safety board) separate from Transport canada

48
Q

What is the JAA?

A

Joint aviation authorities in EUROPE.

49
Q

What is the FAA?

A

Federal aviation administration USA. Governs air transport in the us.

50
Q

What is TC?

A

Transport canada. Consist of different departments.

51
Q

What are the departments of transport Canada?

A

AA (Aeronautic act)
CARs (Canadian aviation regulation)
CASS ( Commercial air service standard)
FATS ( FA training standards)

52
Q

What is the Operation manager for West jet?

A

Director of Flight operations

53
Q

What is the person responsable for maintenance at West Jet?

A

Vice president of technical operations

54
Q

What is the Chief Pilot for WestJet?

A

Chief pilot of the flight standards and training

55
Q

How many flight attendants should be on the Q400?

A

2

56
Q

How many flight attendants for emergency doors?

A

2 FA for an emergency door, 2 on both sides.

57
Q

What is the aircraft attitude?

A

Orientation of the aircraft relative to the earths horizon

58
Q

What does 1 crew concept mean?

A

Every crew member must be educated of what is happening on the flight.

59
Q

Does every suspected thing observed by a FA needs to be reported to the Captn?

A

Yes

60
Q

Who is the primarly communicator to the flight deck?

A

Lead flight attendant

61
Q

What if the P2 see something weird?

A

She needs to report to the Lead so she can communicate with the flight deck.

62
Q

CRM meaning

A

Crew ressource management

63
Q

What are the two primary types of communication?

A

Verbal, Non verbal

64
Q

What is the chain of command?

A 
Captain
Training pilot
First officer
Deadheading company pilot
Lead
P2 FA
65
Q

What is the captn responsible for?

A

The safety of all crew members, passengers and aircraft.

66
Q

On which side the aircraft is fueled?

A

On the right side.

67
Q

What are the 3 levels of communication?

A
  1. Normal
  2. Non-normal
  3. Emergency
68
Q

What is required with you while on duty?

A

RAIC, West Jet ID, passport, DG card, pen, watch

69
Q

Why do you need to wear your uniform while on duty?

A

Because it is fire, debris and weather proof. It is also for the safety of passengers because they know who we are

70
Q

When should you report to the gate before your flight?

A

60 minutes before the flight departure

71
Q

What to do if there is a orange MEL sticker on a piece of equipment?

A

Don’t touch and report to captn.

72
Q

Who is responsible to communicate any defects to the captn?

A

The LEAD.

73
Q

When you report a defect to the captn, he will:

A

Check what to do in the MEL, write it in the log book.

74
Q

What is the designated language on the flight deck and between CM?

A

English must be used at all times.

75
Q

What is the light colour and chime of a Normal communication?

A

Chime: one high low
Colour: Red

76
Q

What is the light colour and chime of a Non-Normal communication?

A

Chime: One high low
Coulour: Flashing red

77
Q

What is the light colour and chime of a Lead to contact flight deck?

A

Chime: FA contact the flight deck
Colour: Green light

78
Q

What is the light colour and chime of a Attendant call?

A

Chime: One high low
Colour: No light on advisory panel but green light on comm panel.

79
Q

What is the light colour and chime of a Passenger call from seat?

A

Chime: One high
Colour: Amber

80
Q

What is the light colour and chime of a passenger call from lavatory?

A

Chime: One high
Colour: Orange

81
Q

What is the light colour and chime of a change in fasten seat belt sign?

A

Chime:one high
colour: seat belt signs illuminate or extinguishes

82
Q

What is the light colour and chime of a PA system in use?

A

Chime: None
Colour: Green

83
Q

When is the CSA Pre-Board meeting should take place?

A

Before every departure

84
Q

When should we do a Pre Flight check?

A

On the first flight of a calendar day or when you change plane and can’t ask the crew who where flying in that plane before you if they did the check. Or if you feel like it.

85
Q

What does PSSS mean?

A 
It is the way to know if an object is there in the plane while Pre Flight Check.
Present
Sealed
Serviceable 
Secured
86
Q

Is a aircraft authorized to fly with only one FA if one is sick or had an accident?

A

Yes, that person can be replaced by a company employee, if the flight is at a station where no other FA is available.

Initial Flight Attendant Training (11 decks)

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