Exam 4 - The last of it Flashcards
bureaucratic control
use of hierarchical authority to influence employee behavior
objective control
use of observable measures of worker bahvior or outputs to assess performance and influence behavior
types of objective control
behavior and output controls
behavior control
regulation of behaviors and actions that workers perform on the job
output control
regulation of workers’ results via rewards and incentives
normative control
regulation of workers’ behavior and decisions through widely shared organizational values and beliefs
concertive control
regulation of worker’s behavior and decisions through work group values and beliefs
when does concetive control occur?
when firms assign work groups complete automony and repsonsibilty for task completeion
phase 1 – concertive control
group members learn to work with and supervise each other
develop values and beliefs that will guide and control behavior
phase 2 – concertive control
the emergence and formalization of objective rules to guide and control behavior
what do leaders and managers do?
provide clear boundaries to guide and control one’s behavior
teach skills needed to maximize and monitor one’s effectiveness
how do managers and workers control their own behavior?
setting their own goals
monitoring their own progress
rewarding themselves for goal achievement
balanced scorecard
measurement of organizational performance in four areas
advantages of a balanced scorecard
forces managers to set specific goals and measure performance
minimizes the chances of suboptimization
quality
excellence, value, and conformance to expectations
