Exam 4 Flashcards
Advantages of responsibility centers
Frees up top management to focus on strategic planning. Improves motivation and retention
Disadvantages of responsibility centers
Potential duplication of cost and effort. Lower level managers might not see the big picture (goal congruence)
Cost center
Responsible for cost only
Revenue center
Responsible primarily for revenue. Sales region and marketing department
Profit center
Responsible for revenues and costs
Investment center
Responsible for revenues, costs, and effieciently managing long term assets
Investment departments
President and CEO and operations VP
Cost departments
Finance CEO, legal councial, HR, Bottling plant manager, warehouse manager, and distribution manager
Profit departments
Snacks divison, beverage divison, and confections division
Segment
A part or activity of an organization about which managers would like cost, revenue, or profit data
Segment margin
Sales-variable expensese=contribution margin-traceable fixed cost
Return on investment
Operating income/total assets
Roi extended
Sales margin (profitablility)* capital turnover (productivity)
Sales margin
Noi/sales
Capital turnover
Sales/total assets
Risidual income
Operating income- (total assets*minimum required rate of return)
Increase ROI
Increase sales,reduces operating expenses,reduced operating assets
Transfer price
The sales revenue for the selling divison and the cost for the buying division
Market price
Price that could be obtained in an open market. The fairest price
Negotiated price
Division managers negotiate; usually between variable cost and market price
Cost
Variable cost is the lowest
Perspectives on balance scorecard
Financial, customer, internal business processes, and learning and growth
Learning and growth questions
Are we maintaining our abilith to change and improve
Internal business processes questions
Have we improved key business processes so that we can deliever more value to our customers
Customers questions
Do customers recognize thst we are delivering more value?
Financial questions
Has out financial performance improved
KPI for learning and growth
Hours of training, certifications, retention