Exam 4 Flashcards
Conflict
One party consciously interred in the goal achievement efforts of another party
Natural phenomenon or organizational life
Members have different goals
Scarce resources
Diverse viewpoints
Structural differentiation
Different goals, resource allocation, methods
Personal differences
Different value systems
Different personalities
Forcing
Satisfying ones own needs at the expense of others
Ability problems
Employee cannot fix the problem
Motivation problems
Employee chooses not to fix the problem
Traditional change
Temporary break in the equilibrium
Follows three step model
Contemporary change
Stability and predictability don’t exist
Three steps traditional view of change processes
Unfreeze
Change
Refreeze
Innovation
Process of turning a creative idea into useful product, service or method of operation
Labor relations
All activities within a company that involve dealing with a union and its members
Union shop
Arrangement that stipulates that employers may retain only union members
Agency shop
Agreement that requires nonunion employees to pay the union a sum of money equal to the union fees
Open shop
Arrangement which joint a union is voluntary
National labor relations board
Group that has responsibility for conducting elections to determine union reps and interpret and apply the law
Collective bargaining
Process for developing a union contract
Encoding
Conversion of a message into symbolic form
Group
Two or more individuals who come together to achieve objectives
