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Supervision > Exam 3 > Flashcards

Exam 3 Flashcards

1
Q

Human relation skills

A

Ability to work with others around u

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2
Q

Task centered leader

A

Theory x - one way communication

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3
Q

People centered leader

A

Theory y Two way communication

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4
Q

5 dimensions of trust

A 
Integrity
Competence 
Consistency
Loyalty
Openness
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5
Q

Encoding

A

Conversion of a message into symbolic form

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6
Q

Channel

A

Medium of communication

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7
Q

Decoding

A

Receivers translation

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8
Q

Formal group

A

Formed by an organization

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9
Q

Stage 1 forming

A

Developmental stage getting to know team members. Little task accomplished

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10
Q

Stage 2 storming

A

Supervisor focused group. Sells group on task

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11
Q

Stage 3 norming

A

Members understand each other better. Supervisors participate rather than direct

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12
Q

Stage 4 performing

A

Task oriented. Supervisors delegate and oversee task

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13
Q

Stage 5 adjourning

A

Task is complete supervisor commends the group

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14
Q

Complementary skills

A

Technical, problem solving interpersonal

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15
Q

Performance appraisals

A

Used for salary, promotion, ranking, termination

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16
Q

Group order ranking

A

Individuals classified by range

17
Q

Individual ranking

A

Individual ranked top to bottom

18
Q

Leniency error

A

Avoid conflict

19
Q

Halo error

A

Rate high because of impression

20
Q

Recency error

A

Recent past rather than review

21
Q

Central tendency error

A

All about the same

22
Q

Training designed to make people more open and self expressive without being rude or thoughtless

A

Assertiveness training

23
Q

Communication involves transfer of meaning however for it to be successful the meaning must not be imparted but

A

Understood

24
Q

Is not recommended in a Muslim culture

A

Offering food with your left hand

25
Q

Situation where supervisor ranks employees extremely high may subject to

A

Positive leniency error

26
Q

Online buying and selling of products

A

E commerce

Supervision (3 decks)

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