Exam 3 Flashcards
Human relation skills
Ability to work with others around u
Task centered leader
Theory x - one way communication
People centered leader
Theory y Two way communication
5 dimensions of trust
Integrity Competence Consistency Loyalty Openness
Encoding
Conversion of a message into symbolic form
Channel
Medium of communication
Decoding
Receivers translation
Formal group
Formed by an organization
Stage 1 forming
Developmental stage getting to know team members. Little task accomplished
Stage 2 storming
Supervisor focused group. Sells group on task
Stage 3 norming
Members understand each other better. Supervisors participate rather than direct
Stage 4 performing
Task oriented. Supervisors delegate and oversee task
Stage 5 adjourning
Task is complete supervisor commends the group
Complementary skills
Technical, problem solving interpersonal
Performance appraisals
Used for salary, promotion, ranking, termination
Group order ranking
Individuals classified by range
Individual ranking
Individual ranked top to bottom
Leniency error
Avoid conflict
Halo error
Rate high because of impression
Recency error
Recent past rather than review
Central tendency error
All about the same
Training designed to make people more open and self expressive without being rude or thoughtless
Assertiveness training
Communication involves transfer of meaning however for it to be successful the meaning must not be imparted but
Understood
Is not recommended in a Muslim culture
Offering food with your left hand
