Exam 1 Flashcards by Aaron Boehlefeld

3 common characteristics of organization

Distinct purpose
Composed of people
Systematic structure

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4 management functions

Planning
Organizing
Leading
Control

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4 required competencies

Technical
Interpersonal
Conceptual
Political

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Induvidualistic society

USA

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Contingent workforces

Part time, temps and contract workers

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Productivity

Measure of the effective use of resources

Output/input

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Productivity growth

Current period productivity-previous period productivity

Over

Previous period productivity

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Strategic planning

What u wanna do

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Tactical planning

How do we do it

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Standing plans

Policies. Procedures and rules

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Smart goals

Specific
Measurable
Agreed upon
Realistic
Time bound

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Unity of command

An employee should have only one supervisor

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Centralization

Decisions making with top management

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4 steps of delegation

Allocation of duties
Delegation of authority
Assignment of responsibility
Creation of accountability

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EEOC

Equal employment opportunity commission

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Exempt

Salary

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Quid pro quo

Promotion for sex

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How many employees to subject an employer to title 7

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Lily Ledbetter act signed in

2009

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Middle management

People who manage other managers

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Conceptual

Ability to analyze and diagnose complex situations

Effectiveness

Doing the right task

Efficiency

Doing the task right

Process

Primary activities supervisors perform

Ethics

Rules that define right and wrong conduct

Parochialism

Seeing things from ones own perspective

Work process engineering

Radical change in the organization

Standing plan

Plan that can be used over and over again

Intermediate plan

Cover 1-5 years

Unity of command

Only one supervisor

Work specialization

Process of breaking job into number of steps

Span of control

Number of employees a supervisor can control

Decentralization

Decisions made at the lowest levels

Affirmative action

Active effort to recruit, select, train and promote members of protected groups

Eeoc

Equal employment opportunity commission Decisions without regard to race gender age ect.

Supervisor responsibilities

Plan Organize Control Lead

Control process consists of three steps

Measure performance Comparing results with goals Taking corrective actions

Corrective action

Immediate

Basic action

Focuses on causes | Permanent fix

Concurrent controls

Takes place while in activity is in process

Corrective controls

Adjust for future activities

Decision formula

Benefit / burden

Programmed decision

Repetitive decision that can be handled by routine approach

Locus of control

Source of control over individuals behavior

Machiavellianism

Manipulative behavior to get the job done

Self monitoring

Ability to adjust ones behavior

Maslow's theory

Hierarchy of needs. Satisfied need no longer creates tension

Theory x

Go to work for the money

Theory y

Enjoys going to work

Motivation hygiene theory

Opposite of satisfaction in not dissatisfaction

Equity theory

Outcomes of their work