Exam 3 Material

Question 0

Counseling related to specific situations in life that may create crises and produce human pain and suffering… This type of counseling adds another dimension to the giving of information in that it deals with significant feelings that are produced by life crises. Funeral Directors do _____

Answer 0

Situational Counseling

Question 1

Couseling in which a counselor shares a body of special information with a counselee…. Funeral Directors do a great bit of _____

Answer 1

Informational Counseling

Question 2

Intervention with people whose needs are so specific that usually they can only be met by specially trained physician or psychologists. The practitioners in this field need special training because they often work with deeper levels of consciousness Funeral Directors do NOT do ____.

Answer 2

Psychotherapy

Question 3

____ is where the counselor takes a live speaking role, asking questions, suggesting courses of action, etc… (Not the preferred method however sometimes it is what has to happen due to the circumstances)

Answer 3

Directive Counseling

Question 4

____ named after Carl Rogers (also called client centered, person centered, Rogerian counseling) refers to that type of counseling where one comes actively and voluntarily to gain help on a problem, but without any notion of surrendering his own responsibility for the situation.

Answer 4

Non-Directive Counseling

Question 5

____ a non directive method of counseling which stresses the inherent worth of the client and the natural capacity for growth and health. This is the preferred style of counseling in Funeral Service

Answer 5

Non Directive Counseling

Question 6

Enhances the person’s capacity for social functioning; alters the person’s feelings through increased awareness; sensitively listens and observes.
—> Establish rapport with the client
—> Assist the person to gain new perspective
—> Appraise the client’s problems
—> Perceive the clients situation in several ways and communicate these to clients
—> Encourage realistic appraisal by the client
—> Encourage conversational flow by avoiding questions that can be answered yes or no
—> Accept the client’s attitudes and feelings
—> Reflect the client’s feelings back to him
—> Judge the ability of the client to verbalize
—> Don’t assume the client’s first statement to be either true or complete
—> Allow the client to summarize the interview
—> Respect the confidential nature of the subject matter
—> WRITE COMPREHENSIVE NOTES upon the conclusion of the interview!
these are all components of ____ counseling

Answer 6

Non Directive

Question 7

____ that counseling which occurs before a death

Answer 7

Pre-Need

Question 8

____ a death has occurred and the funeral director is counseling with the family as they select the services and items of merchandise in completing arrangements for the funeral service or their choice

Answer 8

At- Need

Question 9

____ those appropriate and helpful acts of counseling that come after the funeral

Answer 9

Post Funeral Counseling

Question 10

____ is helping people facilitate uncomplicated grief to a healthy completion of the tasks of grieving within a reasonable time frame… Funeral Directors do a great amount of this

Answer 10

Grief Counseling

Question 11

____ is specialized techniques which are used to help people with complicated grief reactions… Funeral Director’s DO NOT do this

Answer 11

Grief Therapy

Question 12

1. To increase the reality of the loss, 2. to help the counselee deal with both expressed and latent affect, 3. and to help the counselee overcome various impediments to readjust to after the loss, 4. to encourage the counselee to make a healthy emotional withdrawal from the deceased and to feel comfortable re-investing that emotion in other realtionships are the ____ of grief counseling

Answer 12

Goals

Question 13

1. Help the survivor actualize the loss
2. Help the survivor to identify and express feelings
3. Assist living without the deceased
4. Facilitate emotional withdrawal
5. Provide time to grieve
6. Recognize “normal” behavior
7. Allow for individual differences
8. Provide continued support
9. Examine defense mechanisms and coping styles
   are the ____ and ____ of counseling

Answer 13

Principles

Proceedures

Question 14

1. Fulfilling their responsibility in counseling during the entire service, 2. Following up with post funeral counseling, 3. Providing contacts for the family with other support groups, 4. Providing a service in teaching people about grief and healthy grieving by sponsoring and presenting educational programs in the community
   are the ways that Funeral Directors ____ grief.

Answer 14

Facilitate

Question 15

____ description of ____ is the ability to enter into and share feelings of others

Answer 15

Wolfelt’s

Empathy

Question 16

____ description of ____ is the ability to communicate the belief that everyone possesses the capacity and the right to choose alternatives and makes decisions

Answer 16

Wolfelt’s

Respect

Question 17

____ description of ____ and ____ is the ability to be considerate and friendly as demonstrated by both verbal and non-verbal behaviors

Answer 17

Wolfelt’s

Warmth

Caring

Question 18

____ description ____ presents one’s self sincerely

Answer 18

Wolfelt’s

Genuineness

Question 19

Wolfelt’s “Understanding the Helping Process”

Answer 19

The relationship begins with the initial contact, a major concern of this industry is that the development of an open, trusting relationship between the helping funeral director and those persons seeking assistance underlies any approach to the helping process. While developing a relationship can be time - consuming, a skilled helping director can guide this development so the relationship can aid family members in a short period of time. In reality, the development of a trusting relationship becomes critical during the “at need time” immediately following the death of someone loved.

Question 20

Developing of a helping relationship begins with the initial contact with the bereaved family. As soon as communication between people has been established, relationships can develop. The relationship becomes the basis for meaningful contact between the helping funeral director and bereaved family members people in crisis are typically open to the evolution of a helping relationship with persons who have the knowledge and ability to help them is ____ “Understanding the Helping Process”

Answer 20

Wolfelt’s

Question 21

Entering into the helping relationship (a member of the family has phoned your funeral home and informed you of the death of a family member, The family member has asked for your assistance) this is phase ____ in the helping relationship

Answer 21

Phase 1

Question 22

Building a helping relationship ( you respond by showing a willingness to assist the family, you offer counseling on what needs to be done now, you respond with concern and care to any questions they may have) this is phase ___ in the helping relationship

Answer 22

2

Question 23

Exploration and assistance in helping the family understand their alternatives ( you listen and explore with the family the variety of alternatives available to them with regard to the funeral. You gather facts, explore feelings and seek mutual understanding) this is phase ____ in the helping relationship

Answer 23

3

Question 24

Consolidation and planning ( you assist the family in coming to decisions about the funeral that best meets their needs. You jointly develop a specific action plan design to best meet their emotional needs at this time) this is phase ____ of the helping relationship

Answer 24

4

Question 25

Implement and action ( you conduct a funeral service that follows the planning model developed with the family, you also bring together a variety of helping resources within your community to assist in this action oriented helping process) this is phase ____ in the helping process

Answer 25

5

Question 26

Conclusion of the funeral process (you assist the family with a sense of closure upon completion of the funeral. You might join in the fellowship that often occurs following the completion of the funeral) this is phase ____ in the helping process

Answer 26

6

Question 27

Post funeral service follow up (after the funeral, you might have a structured follow up program to offer additional assistance to families. You may serve as an informational and referral source for additional help oriented services within your community) this is phase ____ of the helping process

Answer 27

7

Question 28

Initial Learning- this phase involves learning that some skills are available to you, that you might not have known about. This may result in a combination of excitement about learning something new and some fear about the acquisition process but again, remember with appropriate training and practice you can acquire the ability to communicate even more effectively

Answer 28

Phase 1 - Wolfelt’s Developing New Interpersonal Communication Skills

Question 29

Uncomfortable Use - this phase you have increased your awareness of some new ways of communication but probably experience some difficulty in using the new skills. You may feel mechanical and like this really isn’t you speaking or listening you don’t feel spontaneous because you have to think very carefully as you attempt to use any new skills

Answer 29

Phase 2 - Wolfelt’s Developing New Interpersonal Communication Skills

Question 30

Consciously Skilled - this phase you begin to use the skills more effectively however, you continue to be self-conscious as you use them. You are getting better at using the skills, but they still feel somewhat mechanical. You begin to use language that is natural to who you are

Answer 30

Phase 3 - Wolfelt’s Developing New Interpersonal Communication Skills

Question 31

Naturally Skilled - this is the final phase that occurs only after you have completed the training and practice the skills extensively. You must use the skills on a daily basis over an extended time to get to this level of skill. When you achieve this level the skills come naturally and comfortably without you even consciously thinking about them

Answer 31

Phase 4 - Wolfelt’s Developing New Interpersonal Communication Skills

Question 32

_____ or ____ is when the funeral director physically communicates interest or gives attention to the person; giving undivided attention by means of verbal and non-verbal behavior

Answer 32

Attending or Listening

Question 33

_____ is a method of restating the person’s basic message in similar, but usually fewer, words; expressing a thought or idea in an alternate and sometimes shortened form

Answer 33

Paraphrasing

Question 34

____ the process of bringing vague content in the interaction into clearer focus or understanding; clarifying goes beyond paraphrasing because you make a guess about the person’s basic message and restate it

Answer 34

Clarifying

Question 35

____ is where you ask the person for verification of your understanding of what has been said, over the past several statements; checks that understanding is taking place with the other person

Answer 35

Perception Checking

Question 36

____ is anticipating where the person is going and responding with a positive encouraged mark
> it is you, slightly anticipating the person’s direction of thought

Answer 36

Leading

Question 37

_____ is a method for gaining information and increasing understanding

Answer 37

Questioning

Question 38

____ is when you express in fresh words the essential feelings stated or strongly implied of the person

Answer 38

Reflecting Feelings

Question 39

____ is sharing of facts possessed by the funeral director; providing information that will allow the person to make an informed decision

Answer 39

Informing

Question 40

_____ is a method of trying together several ideas and feelings at the end of a period of discussion or the arrangement conference; a brief review of points covered in a portion of the counseling session

Answer 40

Summarizing

Question 41

_____ is a dominating an interaction with another person can be described by the following: general sense of impatience, changing the subject, attempting to persuade and lecturing or preaching. The “dominator” often thinks he or she knows the answer before the question is even asked. He or she thinks they know exactly what people should do and likes to tell them when and how to do it. This person is often a _____.

Answer 41

Funeral Director Dominance

Poor Listener

Question 42

____ behaviors communicate a sense of disrespect for a person’s ability to decide what is best for self

Answer 42

Dominating

Question 43

The ____ might run off a series of questions like, “what was your father’s date of birth?” “Where was he born?” “Was he a veteran?” This approach usually makes the person feel like an approach object instead of a person. Bombarding with questions communicates that the funeral director is interested in facts, not feelings. In addition, this pattern of interaction is usually difficult to change.

Answer 43

Bombarder

Question 44

____ (focusing to much on self) the self disclosure has been known to bore people to death. He or she likes to talk about self, particularly personal experiences. This person might say something like “when my grandfather died we decided it would be best to….” Self-disclosure on your part can be appropriate on occasion; however, in general, the best procedure is to keep the focus of your helping efforts on those you are assisting.

Answer 44

Inappropriate Self Disclosure

Question 45

Offering platitudes is to offer ____ is to distance yourself from the person you are attempting to help. When someone has experienced that death of someone loved, false reassurance often leaves feelings of loneliness, misunderstanding and emptiness. This person often speaks in cliches like “time heals all wounds”, “everything is going to be just fine”, or “hang in there” These kinds of statements fail to provide the reassurance intended. Instead, the person whose feelings do not agree with such comments is convinced that you certainly do not understand. This person seems to think they can make someone’s grief just go away. But again, this pattern of communication is not respectful because it does not take into consideration the person’s understanding of the way things are. You will be better off exploring painful realities than to communicate an attitude of false reassurance

Answer 45

False Reassurance

Question 46

Discouraging the expression of emotions and tears - unfortunately, many people associate tears of grief with personal inadequacy and weakness. Crying on the part of the mourner often generates feelings of helplessness in friends, family, and caregivers. Funeral directors are not immune from this tendency either. Another form of detachment it to avoid discussion of painful issues. This is often done in an effort to protect the person you are helping and yourself from confronting the reality of the feelings. Discouraging the expression of emotions and tears

Answer 46

Barriers to Effective Communication

Question 47

____ is a sense of personal distance and avoiding discussion and painful issues. Distance can occur in helping relationships in different ways. Detachment occurs when you simply perform the required tasks while maintaining a sense of personal aloofness and distance, the people who you interact will probably feel isolated and sense a lack of the characteristics of warmth and caring

Answer 47

Emotional Distancing

Question 48

A ____ is a period of heightened psychological accessibility which will last for approximately 4-6 weeks. This person is less defensive than usual and more open to outside intervention, it’s stimulated by an outside precipitator or emotionally hazardous situations. Precipitators are always situational and frequently of an interpersonal nature

Answer 48

Crisis

Question 49

Crises are ____ to emotionally hazardous situations and they are ___ signs of mental illness, the individual’s appraisal (perception) of the emotionally hazardous situation greatly determines both the occurrence and seriousness of the crisis, the more seriously threatening an individual’s appraisal of an event, the greater the likelihood for primitive coping behaviors. Persons in crisis tend to pull away from contact with “significant others” . Positive interpersonal relationships tend to foster positive resolution of a crisis while lack of interpersonal contact tend to lead to a slower or less adaptive outcome.

Answer 49

Normal Reactions

Not

Question 50

In \_\_\_\_, while every death creates a crisis for the survivors, some circumstances may heighten the need for crisis intervention counseling. Some examples are:
Suicide
Homicide
AIDS
SIDS

Answer 50

Potential Crisis